At a Glance
- Tasks: Manage international freight accounts and build strong customer relationships.
- Company: Join DFDS, a leader in logistics with a focus on growth and inclusivity.
- Benefits: Enjoy life assurance, pension scheme, free ferry travel, and extensive health support.
- Other info: Opportunities for personal development and a diverse, inclusive work environment.
- Why this job: Be part of a dynamic team driving customer satisfaction and account growth.
- Qualifications: Experience in account management and strong communication skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Do you enjoy building long term customer relationships and helping businesses grow through tailored logistics solutions? Are you a commercially minded account manager who thrives on delivering exceptional customer service and driving account growth? If so, you could be the newest addition to our team. Be part of the movement - and play your part.
About the role
You'll manage a portfolio of strategic international freight and logistics customers across the UK, acting as the primary point of contact while driving customer satisfaction, retention, and profitable growth. Working closely with Commercial, Operations, Customer Service, and Internal Sales teams, you'll ensure customers receive a high quality, proactive service and identify opportunities to strengthen long term partnerships.
You will be responsible for:
- Managing a portfolio of international freight and logistics customers
- Building trusted relationships with key stakeholders and decision-makers
- Conducting customer reviews and developing account growth plans
- Identifying revenue, volume, and service growth opportunities
- Supporting customer renewals, commercial discussions, and account development
- Monitoring service performance and leading improvement initiatives
- Maintaining CRM records, forecasting activity, and account reporting
About you
You'll have experience in account management, customer relationship management, or commercial roles within logistics, freight forwarding, transport, or supply chain environments. Strong relationship-building, communication, and problem-solving skills are essential, alongside the ability to identify growth opportunities and manage multiple priorities effectively. Knowledge of international freight, customs, or multimodal logistics would be advantageous.
We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.
Working at DFDS
Join the movement and grow with us. Now about what we can give you. You’ll be able to access some fantastic benefits such as:
- Life assurance cover
- Contributory company pension scheme
- Holiday Purchase Scheme
- Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
- Full employee assistance programme including: Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family.
- Huge range of retail discounts from high street and online retailers
- Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.
- Access to myStrength, our Wellbeing platform, which has plenty of content to support and improve your mental wellness needs.
- Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing.
While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.
Are we a match? Then what are you waiting for? Apply Now. If you think your personality, skills, experience, and desire match this role, we’d love to hear from you. Please send us your CV as soon as possible, as we’re keen to meet potential candidates on an ongoing basis.
We look forward to hearing from you.
Account Manager in Immingham employer: DFDS
DFDS is an exceptional employer that values diversity and fosters a collaborative work culture in the vibrant city of Aberdeen. With a strong commitment to employee growth, we offer numerous opportunities for professional development and career advancement, alongside competitive benefits that support work-life balance. Join us to be part of a forward-thinking team dedicated to operational excellence and commercial success.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager in Immingham
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like DFDS and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at DFDS!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like DFDS keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Account Manager in Immingham
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to DFDS:This is your chance to really connect with the team at DFDS. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at DFDS
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with DFDS.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show DFDS that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at DFDS. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
