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- Tasks: Support customers with freight bookings and inquiries via phone and email.
- Company: Join DFDS, a key player in European logistics and customer service.
- Benefits: Enjoy perks like free ferry travel, life assurance, and retail discounts.
- Why this job: Be part of a fun, diverse team while making a real impact in logistics.
- Qualifications: Strong communication skills and a customer-focused attitude are essential.
- Other info: Training provided; flexible shifts and opportunities for personal growth.
The predicted salary is between 28800 - 43200 £ per year.
Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as Freight Customer Service Specialist. Be part of the movement – and play your part About the role Our Freight Customer Service Team is always busy with bookings, enquiries and customer communication for our Dover, Calais and Dunkerque Ports. Being part of a small, hardworking, fun team of 5 colleagues within the wider Freight Sales department, you’ll be working between the hours of 7.30am to 6.00pm Monday to Friday and some Bank Holiday’s, between 7.30am until 4pm, on a rotational shift pattern as follows: 7.30am-4pm 8.00am-4.30pm 8.30am-5pm 9.30am-6.00pm You will be tasked with supporting customers with their freight bookings and enquiries via telephone and email, so we need you to be passionate about delivering a great service and efficiently responding to all booking enquires as well as being accurate and focussed on detail, responding to customer enquiries in a professional manner. You will be responsible for: Provide customers with general customer support and information. Deal with Hazardous cargo, Abnormal loads, customs enquiries, and checking paperwork. Compiling reports to enhance and monitor the service provided. Generate sales leads. Liaising with certain Port Authorities and Government Agencies. Support the Freight Customer Services team when required. Assist the Operations department when required Sending regular customer communication About you Our ideal candidate for this role possesses strong communication, organizational, and customer service skills. They should thrive in a team environment, yet also be capable of working independently and demonstrating initiative. The ability to remain calm under pressure and maintain a professional demeanour is essential. Knowledge of hazardous shipments and experience in the shipping industry are advantageous, they are not required, but it would be a benefit, you would be expected to obtain the knowledge of the shipment of hazardous cargo to a high standard. Above all, we seek someone who is customer-focused, detail-oriented, computer literate, and an excellent communicator with a basic understanding of Word and Excel. If you embody these qualities and are eager to represent our company with integrity and professionalism, we encourage you to apply. We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. Working at DFDS Join the movement and grow with us. Be a valued member of a diverse team at DFDS and help drive change together. While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed. Now about what we can give you. You’ll be able to access some fantastic benefits such as: Life assurance cover Contributory company pension scheme Holiday Purchase Scheme Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips Full employee assistance programme including: Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family. Huge range of retail discounts from high street and online retailers Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more. Access to Thrive, our award-winning Wellbeing platform. Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing. Are we a match? Then what are you waiting for? Apply Now. If you think your personality, skills, experience, and desire match this role, we’d love to hear from you. Please send us your CV as soon as possible, as we’re keen to meet potential candidates on an ongoing basis. We look forward to hearing from you
Freight Customer Service Specialist employer: DFDS
Contact Detail:
DFDS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Freight Customer Service Specialist
✨Tip Number 1
Familiarize yourself with the shipping industry, especially regarding hazardous cargo and customs regulations. This knowledge will not only boost your confidence but also demonstrate your commitment to the role during the interview.
✨Tip Number 2
Practice your communication skills, both verbal and written. Since you'll be dealing with customer inquiries via phone and email, being articulate and professional is key to making a great impression.
✨Tip Number 3
Showcase your ability to work in a team as well as independently. Prepare examples from your past experiences where you successfully collaborated with others or took initiative on your own.
✨Tip Number 4
Be ready to discuss how you handle pressure and maintain professionalism in challenging situations. Think of specific instances where you remained calm and focused, as this will resonate well with the hiring team.
We think you need these skills to ace Freight Customer Service Specialist
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Freight Customer Service Specialist. Highlight your relevant experience in customer service and any knowledge of the shipping industry in your application.
Tailor Your CV: Customize your CV to reflect the skills and experiences that align with the job description. Emphasize your communication skills, attention to detail, and ability to work under pressure, as these are crucial for this role.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle freight bookings and enquiries. Mention any relevant experience with hazardous cargo or customs enquiries, even if it's limited.
Showcase Teamwork and Initiative: In your application, provide examples of how you've successfully worked in a team environment and taken initiative in previous roles. This will demonstrate your fit within the small, hardworking team at DFDS.
How to prepare for a job interview at DFDS
✨Show Your Customer Service Passion
Make sure to express your enthusiasm for delivering excellent customer service. Share examples from your past experiences where you went above and beyond to assist customers, especially in challenging situations.
✨Demonstrate Attention to Detail
Since the role requires accuracy in handling bookings and paperwork, be prepared to discuss how you ensure attention to detail in your work. You might want to mention specific tools or methods you use to stay organized.
✨Prepare for Industry-Specific Questions
Even though knowledge of hazardous shipments isn't required, it’s beneficial to familiarize yourself with basic concepts related to freight and shipping. This will show your initiative and willingness to learn.
✨Exhibit Teamwork and Independence
Highlight your ability to work well in a team while also being capable of taking initiative independently. Share examples that illustrate your adaptability in both scenarios, as this is crucial for the role.
