At a Glance
- Tasks: Ensure smooth customer journeys and manage communication in a fast-paced logistics environment.
- Company: Join DFDS, a dynamic company focused on excellent customer service and teamwork.
- Benefits: Enjoy life assurance, pension scheme, free ferry travel, and extensive employee support.
- Other info: Access training courses and career development opportunities while working with us.
- Why this job: Make a real impact by enhancing customer experiences and collaborating with diverse teams.
- Qualifications: Strong commitment to customer service and ability to multitask in a fast-paced setting.
The predicted salary is between 27000 - 29000 £ per year.
In this dynamic role, you will play a key part in ensuring a smooth and efficient customer journey by acting as a central point of contact between DFDS, our customers, and internal stakeholders. You will proactively manage communication, support operational planning, and uphold high service standards to meet and exceed client expectations. This position requires a collaborative and solution-focused approach to deliver consistent, high-quality service within a fast-paced logistics environment.
Role schedule: This role requires you to work an 8-hour variable shift pattern on a 6-week rotating schedule. During Weeks 1–5, shifts will be worked Monday to Friday, with Week 6 operating Tuesday to Saturday. Shifts will vary and include a mixture of days, evenings, and nights to meet operational requirements.
You will be responsible for:
- Providing timely updates and support to customers regarding trailer status, system changes, and general enquiries.
- Maintaining regular communication with internal stakeholders via telephone, email, Microsoft Teams, and face-to-face interaction.
- Coordinating with planning teams and stakeholders to ensure vessels are loaded and depart efficiently and on time.
- Monitoring and maintaining service standards, actively seeking ways to enhance the customer experience.
- Ensuring all operational and customer requirements are fulfilled in line with DFDS processes and client expectations.
About You: You are a confident and enthusiastic individual with a strong commitment to delivering excellent customer service. With a professional telephone manner and the ability to handle customer inquiries efficiently, you take pride in resolving issues and building positive relationships. You’re comfortable using general IT systems, quick to pick up new processes, and thrive in a fast-paced environment where multitasking is key. A natural team player, you collaborate well with others while maintaining a proactive and adaptable approach to your work.
We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all.
Working at DFDS: Join the movement and grow with us. You’ll be able to access some fantastic benefits such as:
- Life assurance cover
- Contributory company pension scheme
- Holiday Purchase Scheme
- Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
- Full employee assistance programme including proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family.
- Huge range of retail discounts from high street and online retailers
- Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.
While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.
Are we a match? If you think your personality, skills, experience, and desire match this role, we’d love to hear from you. Please send us your CV as soon as possible, as we’re keen to meet potential candidates on an ongoing basis. We look forward to hearing from you.
Customer and Operational Services Coordinator in Felixstowe employer: DFDS
At DFDS, we pride ourselves on being an excellent employer, offering a vibrant work culture that values collaboration and inclusivity. As a Customer and Operational Services Coordinator, you will enjoy competitive benefits such as life assurance, a contributory pension scheme, and extensive employee assistance programmes, all while working in a dynamic logistics environment that fosters personal and professional growth. Join us to be part of a team that not only prioritises high service standards but also invests in your development and well-being.
