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For Companies At a Glance
- Tasks: Provide first and second line IT support to users across our network.
- Company: Join DFDS, a leading transport network in Europe with a diverse team.
- Benefits: Enjoy life assurance, pension scheme, free ferry travel, and retail discounts.
- Why this job: Shape the future of IT support while making a real impact in communities.
- Qualifications: Two years' experience in IT support and strong customer service skills required.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as an IT Support Engineer. Be part of the movement - and play your part.
About The Role
Working Mon – Fri, 08:30 – 17:00, you will provide first and second line IT support to the users of the Company’s Computer and Telephony Systems. You will be predominantly working locally, there will be a need when required to attend other sites, within our network, to provide IT support, as well as liaising with external suppliers, providing IT Products & services to the business. Within this role you shall assist in the compilation of the Support Centre's technical documentation, guidelines and procedures and ensure they are disseminated to users, alongside managing, and delivering IT projects across the wider business.
You Will Be Responsible For
- Client support and technical issue resolution via E-mail, phone, and other electronic mediums.
- Providing technical support to users of all PC hardware, software, and associated peripherals within the business, including the redirection or escalation of support requests to the appropriate member of the IT Support Department.
- Maintenance & upkeep of existing PC’s and peripherals.
- Installation and configuration of software to agreed standards, including deployment & redeployment of new and existing equipment.
- Contributing & ensuring that the Service Desk systems and software are kept up to date and messages are passed on and feedback received promptly.
About You
The successful candidate will have two or more years’ experience within an IT support role, working in a customer experience environment with ideally some project management exposure. As well as this, they will need to be able to produce documentation and keep up to date for support knowledge base. Elements of this role will involve working independently so it is essential you can work using your own initiative.
We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.
Working at DFDS
Join the movement and grow with us. Now about what we can give you. You’ll be able to access some fantastic benefits such as:
- Life assurance cover
- Contributory company pension scheme
- Holiday Purchase Scheme
- Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
- Full employee assistance programme including proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family.
- Huge range of retail discounts from high street and online retailers
- Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.
- Access to myStrength, our Wellbeing platform, which has plenty of content to support and improve your mental wellness needs.
- Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing.
While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.
Are we a match? Then what are you waiting for? Apply Now. If you think your personality, skills, experience, and desire match this role, we’d love to hear from you. Please send us your CV as soon as possible, as we’re keen to meet potential candidates on an ongoing basis. We look forward to hearing from you.
About DFDS
We operate a transport network in and around Europe with an annual revenue of DKK 30bn and 17,000 full-time employees. We move goods in trailers by ferry, road & rail, and we offer complementary and related transport and logistics solutions. We also move car and foot passengers on short sea and overnight ferry routes. DFDS was founded in 1866 and headquartered and listed in Copenhagen. Be part of DFDS and be part of the movement.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Information Technology
Industries: Transportation, Logistics, Supply Chain and Storage, Truck Transportation, and Hospitality
IT Support Engineer in England employer: DFDS
Contact Detail:
DFDS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in England
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research common IT support scenarios and practice your responses. We recommend setting up mock interviews with friends or using online platforms to get comfortable with the process.
✨Tip Number 3
Show off your skills! If you’ve got a portfolio of projects or documentation you’ve created, bring it along to interviews. It’s a great way to demonstrate your experience and problem-solving abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace IT Support Engineer in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the IT Support Engineer role. Highlight your customer service experience and any project management exposure you've had, as these are key for us.
Showcase Your Technical Skills: In your application, don’t forget to mention your technical expertise with PC hardware, software, and peripherals. We want to see how you can contribute to our support team right from the get-go!
Be Clear and Concise: When writing your cover letter, keep it straightforward. We appreciate clarity, so make sure to communicate your passion for IT support and how you can help shape our company’s direction.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with DFDS!
How to prepare for a job interview at DFDS
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to PC hardware, software, and peripherals. Be ready to discuss common issues you've resolved in the past and how you approached them. This will show that you're not just familiar with the tech but can also troubleshoot effectively.
✨Showcase Your Customer Service Skills
Since this role involves client support, prepare examples of how you've provided excellent customer service in previous positions. Think about times when you went above and beyond to help a user or resolved a particularly tricky issue. This will highlight your ability to handle customer interactions professionally.
✨Demonstrate Project Management Experience
If you've had any exposure to project management, be sure to mention it! Discuss any projects you've managed or contributed to, especially those that involved IT support. This will show that you can handle responsibilities beyond just troubleshooting and are capable of contributing to larger initiatives.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with questions about the company culture, team dynamics, and the specific challenges they face in IT support. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
