At a Glance
- Tasks: Provide top-notch customer support and ensure smooth operations in freight services.
- Company: Join a leading company that values community and teamwork.
- Benefits: Enjoy life assurance, pension scheme, free ferry travel, and wellness support.
- Other info: Diverse and inclusive workplace with excellent training and career growth opportunities.
- Why this job: Be part of a vital team shaping logistics across Europe and beyond.
- Qualifications: Customer-focused with strong communication skills; shipping experience is a plus but not essential.
The predicted salary is between 24000 - 36000 £ per year.
Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as a Freight Customer Service Specialist.
Be part of the movement - and play your part.
About the roleAs a key member of the Freight Customer Services team, you will provide excellent support and information to customers while ensuring smooth operational processes. Your role involves handling a variety of cargo types, liaising with internal teams and external authorities, and contributing to both operational efficiency and business growth. You will play a vital part in maintaining high service standards and ensuring customer satisfaction.
Please note – this role is a Fixed Term Contract for 12 months.
You will be responsible for:- Providing general customer support, addressing enquiries and offering accurate information regarding shipments and services.
- Handling hazardous cargo, abnormal loads, and customs-related queries, ensuring all paperwork and compliance requirements are met.
- Compiling and analysing reports to monitor service levels and identify areas for improvement.
- Generating sales leads and supporting business development initiatives.
- Communicating regularly with customers, port authorities, and government agencies, while assisting Operations and Freight Customer Services teams as needed.
You are a customer-focused and detail-oriented professional with excellent communication and organizational skills. While experience in the shipping industry and knowledge of hazardous cargo is advantageous, it is not essential, as you will be supported to develop this expertise to a high standard. You are confident using computers, with a basic understanding of Word and Excel, and can thrive both independently and as part of a team. You remain calm under pressure, take initiative when needed, and always maintain a professional and positive approach.
We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.
Working at DFDSJoin the movement and grow with us. Now about what we can give you. You’ll be able to access some fantastic benefits such as:
- Life assurance cover
- Contributory company pension scheme
- Holiday Purchase Scheme
- Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
- Full employee assistance programme including proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family.
- Huge range of retail discounts from high street and online retailers
- Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.
- Access to myStrength, our Wellbeing platform, which has plenty of content to support and improve your mental wellness needs.
- Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing.
While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.
If you think your personality, skills, experience, and desire match this role, we’d love to hear from you. Please send us your CV as soon as possible, as we’re keen to meet potential candidates on an ongoing basis.
We look forward to hearing from you.
Freight Customer Service Specialist - FTC 12 months in Dover employer: DFDS
At DFDS, we pride ourselves on being an excellent employer that values diversity and inclusivity, fostering a supportive work culture where every team member can thrive. As a Freight Customer Service Specialist, you will enjoy a range of benefits including life assurance, a contributory pension scheme, and access to comprehensive health and wellbeing support, all while contributing to the vital infrastructure that serves communities across Europe. With opportunities for professional development and a commitment to employee growth, DFDS is the perfect place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Freight Customer Service Specialist - FTC 12 months in Dover
✨Tip Number 1
Network like a pro! Reach out to people in the shipping industry or those already working at DFDS. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of hazardous cargo and customer service best practices. We want you to show off your skills and how you can contribute to our team!
✨Tip Number 3
Practice your communication skills! Since you'll be liaising with customers and authorities, being clear and confident is key. Try mock interviews with friends or family to get comfortable.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our movement.
We think you need these skills to ace Freight Customer Service Specialist - FTC 12 months in Dover
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Freight Customer Service Specialist role. Highlight any customer service experience and relevant skills, especially if you've dealt with cargo or logistics before.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're excited about this position. Share specific examples of how you've provided excellent customer support in the past and how you can contribute to our team’s success.
Showcase Your Communication Skills:Since communication is key in this role, make sure your application is clear and concise. Use professional language but let your personality shine through – we want to see the real you!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of being noticed. It’s super easy, and you’ll be one step closer to joining our fantastic team!
How to prepare for a job interview at DFDS
✨Know Your Cargo
Familiarise yourself with different types of cargo, especially hazardous materials. Even if you don't have direct experience, showing that you've done your homework will impress the interviewers and demonstrate your commitment to learning.
✨Customer Service Focus
Prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you resolved issues or went above and beyond for a customer, as this role heavily relies on maintaining high service standards.
✨Communication is Key
Practice clear and concise communication. You’ll need to liaise with various stakeholders, so being able to articulate your thoughts effectively will be crucial. Consider doing mock interviews with friends to refine your delivery.
✨Show Your Organisational Skills
Be ready to discuss how you manage your time and tasks, especially under pressure. Share strategies you use to stay organised, as this role requires juggling multiple responsibilities while ensuring operational efficiency.
