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For Companies At a Glance
- Tasks: Deliver exceptional service and sales support via phone, email, and live chat.
- Company: Join DFDS, a key player in European infrastructure, driving change and community support.
- Benefits: Enjoy life assurance, pension schemes, free ferry travel, and extensive employee assistance programmes.
- Why this job: Be part of a diverse team, develop your skills, and make a real impact on customer experiences.
- Qualifications: Friendly, adaptable, and detail-oriented individuals with strong communication and PC skills are ideal.
- Other info: This is a 6-month fixed-term contract with flexible shifts, including evenings and weekends.
The predicted salary is between 24000 - 36000 £ per year.
Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as a Customer Interaction Specialist (FTC 6 Months). Be part of the movement – and play your part.
About the role
As a Customer Interaction Specialist, you will be at the forefront of delivering exceptional service and sales support to our customers across multiple channels. You’ll play a key role in managing inbound and outbound interactions, ensuring every query, order, or issue is resolved efficiently and professionally. With a strong focus on customer satisfaction and sales growth, you’ll work confidently to match our products and services to customer needs while creating a seamless and positive experience with every interaction. This role is a Fixed Term Contract for 6 months and requires you to work any 5 from 7 days on a variable shift between 08:00am – 18:00pm.
You will be responsible for:
- Responding to customer enquiries via phone, email, live chat, and other digital platforms, ensuring timely and professional service.
- Handling reservations, orders, complaints, and requests with a focus on first contact resolution and customer satisfaction.
- Proactively reaching out to existing and potential customers to promote additional products or services through up-selling and cross-selling techniques.
- Accurately matching customer needs with suitable products or services, offering tailored recommendations with confidence.
- Maintaining detailed records of customer interactions and transactions, ensuring all communications are logged and follow-up actions are completed.
About you
You are a people-focused individual who thrives in a fast-paced, customer-driven environment. With a naturally friendly and empathetic approach, you’re able to quickly build rapport with customers, making them feel heard, valued, and supported. You communicate clearly and confidently, both over the phone and in writing, always maintaining a professional and positive tone. You have strong PC literacy, with excellent keyboard and system navigation skills that allow you to work efficiently across multiple platforms without losing focus on the customer. Your attention to detail ensures that every interaction is handled accurately and thoroughly. As a team player, you enjoy collaborating with colleagues, sharing knowledge, and contributing to a supportive and productive working atmosphere. You’re adaptable and open to change, ready to take on new challenges as they come. Your flexibility means you’re comfortable working varied shifts, including evenings and weekends, to meet customer and business needs. Above all, you’re passionate about delivering great service and are motivated by helping customers find the right solutions, while also recognising opportunities to enhance their experience through tailored product recommendations.
We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.
Working at DFDS
Join the movement and grow with us. Be a valued member of a diverse team at DFDS and help drive change together. While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.
Now about what we can give you. You’ll be able to access some fantastic benefits such as:
- Life assurance cover
- Contributory company pension scheme
- Holiday Purchase Scheme
- Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
- Full employee assistance programme including: Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family.
- Huge range of retail discounts from high street and online retailers
- Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.
- Access to Breeze, our award-winning Wellbeing platform.
- Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing.
Are we a match? Then what are you waiting for? Apply now. If you think your personality, skills, experience, and desire match this role, we’d love to hear from you. Please send us your CV as soon as possible, as we’re keen to meet potential candidates on an ongoing basis. We look forward to hearing from you.
Customer Interaction Specialist (FTC 6 Months) employer: DFDS
Contact Detail:
DFDS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Interaction Specialist (FTC 6 Months)
✨Tip Number 1
Familiarise yourself with the company's products and services. Understanding what you’ll be selling and how it meets customer needs will help you confidently engage with customers and provide tailored recommendations.
✨Tip Number 2
Practice your communication skills, both verbal and written. Since you'll be interacting with customers through various channels, being clear and professional in your communication is key to making a positive impression.
✨Tip Number 3
Showcase your adaptability by preparing for varied shift patterns. Being flexible and demonstrating your willingness to work evenings and weekends can set you apart from other candidates.
✨Tip Number 4
Highlight your teamwork skills during any interactions. Emphasising your ability to collaborate and share knowledge with colleagues can demonstrate that you're a great fit for our supportive working atmosphere.
We think you need these skills to ace Customer Interaction Specialist (FTC 6 Months)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of a Customer Interaction Specialist. Emphasise your customer service experience, communication skills, and any sales support roles you've held.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle various customer interactions. Mention specific examples of how you've resolved customer issues or contributed to sales growth in previous roles.
Highlight Key Skills: In your application, focus on key skills mentioned in the job description, such as empathy, clear communication, attention to detail, and adaptability. Use concrete examples to demonstrate these skills in action.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at DFDS
✨Showcase Your Customer Service Skills
As a Customer Interaction Specialist, your ability to deliver exceptional service is key. Prepare examples of past experiences where you successfully resolved customer queries or complaints, highlighting your friendly and empathetic approach.
✨Demonstrate Product Knowledge
Familiarise yourself with the products and services offered by the company. Be ready to discuss how you would match these offerings to customer needs, showcasing your ability to make tailored recommendations.
✨Practice Clear Communication
Since the role involves interacting with customers via various channels, practice articulating your thoughts clearly and confidently. Consider doing mock interviews or role-playing scenarios to enhance your verbal and written communication skills.
✨Emphasise Team Collaboration
Highlight your experience working in teams and your willingness to share knowledge. Discuss how you contribute to a supportive work environment, as this aligns with the company's values of diversity and inclusivity.
