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For Companies At a Glance
- Tasks: Support customers through phone, email, chat, and online platforms while enhancing their experience.
- Company: Join DFDS, a key player in European infrastructure with a focus on community service.
- Benefits: Enjoy life assurance, pension scheme, free ferry travel, and extensive employee support.
- Other info: Flexible shifts available, with opportunities for personal and professional growth.
- Why this job: Be part of a diverse team and make a real impact on customer satisfaction.
- Qualifications: Strong communication skills and a friendly attitude; previous experience is a plus but not essential.
Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as a Customer Interaction Specialist. Be part of the movement - and play your part.
About the role
Working any 5 days from 7 (Monday to Sunday) on a 24-hour per week contract, with shifts between 08:00–18:00, this is a 3-month fixed term contract with the opportunity to work additional hours. In this role, you’ll support our customers by delivering excellent service across phone, email, chat, and online platforms. You’ll help manage bookings, resolve queries, and identify opportunities to enhance the customer experience.
You will be responsible for:
- Handling reservations and responding to customer enquiries across multiple channels
- Resolving customer queries, requests, and complaints at the first point of contact
- Providing a professional, friendly, and efficient service at all times
- Proactively contacting customers to promote products and services
- Identifying opportunities to cross-sell and upsell where appropriate
- Accurately updating systems and maintaining customer records
- Working closely with your team to deliver a consistent customer experience
About you
You’ll be a confident communicator with strong customer service skills and the ability to build rapport easily. Previous contact centre experience is desirable but not essential; what matters most is your attitude, communication style, and willingness to learn. You’ll be comfortable using computer systems, have strong attention to detail, and be able to multitask while maintaining quality.
You’ll thrive in this role if you’re friendly, people focused and enjoy working as part of a team. Flexibility is key, as you’ll be working across a range of shifts including evenings and weekends. A positive mindset, strong conversational skills, and a commitment to delivering great customer experiences will help you succeed.
We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.
Working at DFDS
Join the movement and grow with us. Now about what we can give you. You’ll be able to access some fantastic benefits such as:
- Life assurance cover
- Contributory company pension scheme
- Holiday Purchase Scheme
- Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
- Full employee assistance programme including: Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family.
- Huge range of retail discounts from high street and online retailers
- Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.
- Access to myStrength, our Wellbeing platform, which has plenty of content to support and improve your mental wellness needs.
- Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing.
While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.
Are we a match? Then what are you waiting for? Apply Now.
If you think your personality, skills, experience, and desire match this role, we’d love to hear from you. Please send us your CV as soon as possible, as we’re keen to meet potential candidates on an ongoing basis.
We look forward to hearing from you.
Customer Interaction Specialist - FTC (3 months) employer: DFDS
Contact Detail:
DFDS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Interaction Specialist - FTC (3 months)
✨Tip Number 1
Get to know the company! Research DFDS and understand their values, services, and customer base. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role is all about interacting with customers, try role-playing different scenarios with friends or family. This will boost your confidence and help you handle queries like a pro.
✨Tip Number 3
Be ready to showcase your flexibility! With shifts across various days and times, highlight your willingness to adapt. Share examples of how you've successfully managed changing schedules in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the movement at DFDS. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Interaction Specialist - FTC (3 months)
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your skills. A friendly tone can go a long way in making your application stand out.
Tailor Your CV: Make sure to tailor your CV to highlight your customer service experience and communication skills. We’re looking for someone who can build rapport easily, so showcase any relevant experiences that demonstrate this.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured information that’s easy to read. Avoid jargon and focus on what makes you a great fit for the Customer Interaction Specialist role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see your application come through!
How to prepare for a job interview at DFDS
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Customer Interaction Specialist. Familiarise yourself with handling reservations, resolving queries, and providing excellent service across various channels. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Communication Skills
As a Customer Interaction Specialist, strong communication is crucial. Practice articulating your thoughts clearly and confidently. You might even want to prepare examples of how you've successfully resolved customer issues in the past, as this will showcase your ability to build rapport and provide great service.
✨Demonstrate Flexibility and Team Spirit
Since the role requires working various shifts, be ready to discuss your availability and willingness to adapt. Highlight any previous experiences where you worked as part of a team or handled multiple tasks simultaneously, as this will show that you're a great fit for their dynamic environment.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training opportunities, and how success is measured in the role. This not only shows your interest but also helps you determine if the company aligns with your values and career goals.