At a Glance
- Tasks: Handle customer reservations and inquiries while delivering top-notch service.
- Company: Join DFDS, a leading ferry operator with a focus on customer experience.
- Benefits: Enjoy flexible hours, life assurance, pension scheme, and free ferry travel for you and friends.
- Other info: Flexible shift pattern of 24 hours per week, including evenings and weekends.
- Why this job: Be part of a dynamic team and make a difference in customer interactions.
- Qualifications: Strong communication skills, attention to detail, and a positive attitude required.
The predicted salary is between 20000 - 25000 £ per year.
DFDS is seeking a Customer Interaction Specialist to join their team in Newcastle upon Tyne. This role involves handling customer reservations and inquiries, ensuring excellent service delivery.
The ideal candidate should have strong communication skills, attention to detail, and a positive attitude.
Working hours include a flexible shift pattern of 24 hours per week, including evenings and weekends.
Benefits include life assurance cover, pension scheme, and free ferry travel for up to 4 guests.
Customer Experience Pro — Flexible Hours + Free Ferry Travel employer: DFDS
DFDS is an exceptional employer that prioritises employee well-being and work-life balance, offering flexible hours and the unique perk of free ferry travel for up to four guests. With a supportive work culture that values communication and teamwork, employees are encouraged to grow and develop their skills in a dynamic environment. Located in Newcastle upon Tyne, DFDS provides a rewarding opportunity for those looking to make a meaningful impact in customer service while enjoying comprehensive benefits like life assurance and a pension scheme.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Pro — Flexible Hours + Free Ferry Travel
✨Tip Number 1
Make sure to research DFDS and their customer service approach. Knowing their values and how they interact with customers will help you tailor your responses during interviews.
✨Tip Number 2
Practice your communication skills! Since this role is all about handling customer inquiries, try role-playing scenarios with friends or family to boost your confidence.
✨Tip Number 3
Don’t forget to highlight your attention to detail in your conversations. Share examples of how you've successfully managed customer interactions in the past to show you're the right fit for the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Experience Pro — Flexible Hours + Free Ferry Travel
Some tips for your application 🫡
Show Off Your Communication Skills:Since the role is all about customer interaction, make sure your written application highlights your strong communication skills. Use clear and friendly language to demonstrate how you can connect with customers effectively.
Pay Attention to Detail:Attention to detail is key in this role, so ensure your application is free from typos and errors. Double-check everything before you hit send – it shows us that you care about quality and professionalism.
Keep It Positive:A positive attitude goes a long way in customer service. Let your enthusiasm shine through in your application. Share examples of how you've handled challenges with a smile and made customers feel valued.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to see all the details about the role and benefits right there!
How to prepare for a job interview at DFDS
✨Know the Company Inside Out
Before your interview, take some time to research DFDS. Understand their services, values, and what sets them apart in the customer experience sector. This knowledge will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Customer Interaction Specialist, strong communication is key. Prepare examples from your past experiences where you effectively handled customer inquiries or resolved issues. Practising these scenarios can help you articulate your skills confidently during the interview.
✨Highlight Your Attention to Detail
DFDS values attention to detail, especially when handling reservations. Think of specific instances where your meticulous nature made a difference in your work. Be ready to discuss how you ensure accuracy and quality in customer service.
✨Embrace Flexibility and Positivity
With flexible hours and a dynamic work environment, it's important to convey your adaptability. Share examples of how you've successfully managed varying schedules or dealt with challenging situations while maintaining a positive attitude. This will resonate well with the interviewers.
