At a Glance
- Tasks: Create unforgettable experiences for guests through entertainment and interactive activities.
- Company: Join DFDS, a leading company in passenger services with a vibrant culture.
- Benefits: Enjoy free ferry travel, retail discounts, and comprehensive health support.
- Other info: Flexible shifts, diverse team, and opportunities for personal growth.
- Why this job: Be part of a fun team that brings joy to families and children.
- Qualifications: Energetic, confident, and passionate about customer service; previous experience is a plus.
Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as a Customer Entertainment Associate. Be part of the movement - and play your part.
About the role
As a Customer Experience Ambassador for DFDS, you will play a key role in creating memorable moments for guests of all ages across our passenger network. Bringing energy, enthusiasm, and a passion for delivering exceptional service, you will help bring the Jack & Pirate Island experience to life through engaging entertainment, interactive activities, and unforgettable customer interactions both onboard and ashore. This role will require you to work any 5 from 7 days per week, the shifts can be 7-12 hours long. Please note - The contract will be June – September.
You will be responsible for:
- Portraying Jack the Pirate and other DFDS mascots, interacting with families and children to create a fun, welcoming, and engaging atmosphere onboard and within port terminals.
- Delivering a range of organised children’s entertainment activities including themed games, storytelling, arts and crafts, face painting, and interactive experiences as part of the onboard entertainment programme.
- Supporting the Marketing and Social Media teams by participating in promotional activities, photoshoots, video content, live events, and customer engagement campaigns across the passenger network.
- Gathering guest feedback through conversations and surveys, ensuring any customer concerns or service-impacting issues are escalated promptly to the Customer Experience Manager.
- Traveling to other DFDS locations when required to support seasonal events, promotional activations, and deliver a consistent, high-quality guest experience across all sites.
About you
You are an energetic, enthusiastic, and confident individual who enjoys creating memorable experiences for guests of all ages. A natural entertainer, you feel comfortable performing, engaging with families and children, and bringing characters and experiences to life in a fun, professional, and approachable way. You take pride in delivering outstanding customer service and are passionate about creating those extra special “surprise and delight” moments for guests.
You will have excellent communication and interpersonal skills, with the ability to build rapport quickly and adapt your approach to different audiences and situations. Creative, proactive, and a strong team player, you thrive in a fast-paced and varied environment and are happy to support colleagues wherever needed. Previous experience within entertainment, childcare, hospitality, events, or customer service would be beneficial, but most importantly, we are looking for someone with a positive attitude, flexibility to work shifts including weekends and holidays, and a genuine passion for delivering exceptional guest experiences. Due to the nature of the role, applicants must be aged 18 or over.
We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.
Working at DFDS
Join the movement and grow with us. Now about what we can give you. You’ll be able to access some fantastic benefits such as:
- Life assurance cover
- Contributory company pension scheme
- Holiday Purchase Scheme
- Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
- Full employee assistance programme including: Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family.
- Huge range of retail discounts from high street and online retailers
- Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.
- Access to myStrength, our Wellbeing platform, which has plenty of content to support and improve your mental wellness needs.
- Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing.
While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.
Are we a match? Then what are you waiting for? Apply Now. If you think your personality, skills, experience, and desire match this role, we’d love to hear from you. Please send us your CV as soon as possible, as we’re keen to meet potential candidates on an ongoing basis.
We look forward to hearing from you.
Customer Entertainment Associate FTC employer: DFDS
At DFDS, we pride ourselves on being an exceptional employer that values creativity and inclusivity, making it a fantastic place for individuals passionate about delivering memorable experiences. Our vibrant work culture encourages personal growth through hands-on training and development opportunities, while our generous benefits package, including free ferry travel and comprehensive health support, ensures our employees feel valued and supported. Join us in shaping unforgettable moments for our guests and enjoy the unique advantage of working in a dynamic environment across beautiful locations.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Entertainment Associate FTC
✨Tip Number 1
Get to know the company! Research DFDS and its values, especially around customer experience. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your entertainment skills! Whether it's storytelling or face painting, brush up on your abilities so you can showcase your talent during interviews or auditions. We want to see your energy and enthusiasm shine!
✨Tip Number 3
Network like a pro! Connect with current employees on social media or attend events where DFDS is present. Building relationships can give you insider tips and make you stand out as a candidate.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the DFDS family. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Entertainment Associate FTC
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for creating memorable experiences shine through. Use lively language that reflects your energy and enthusiasm for the role of Customer Entertainment Associate.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in entertainment, childcare, or customer service. We want to see how your skills align with the fun and engaging atmosphere we create at DFDS!
Be Personable:In your cover letter, don’t be afraid to show a bit of your personality! We’re looking for someone who can connect with families and children, so share any fun anecdotes or experiences that showcase your ability to engage with guests.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to join our team!
How to prepare for a job interview at DFDS
✨Show Your Enthusiasm
As a Customer Entertainment Associate, your energy and enthusiasm are key. Make sure to express your passion for creating memorable experiences during the interview. Share specific examples of how you've engaged with guests or children in previous roles.
✨Know the Role Inside Out
Familiarise yourself with the responsibilities outlined in the job description. Be prepared to discuss how you would bring the Jack & Pirate Island experience to life. Think about creative ideas for activities and how you can contribute to the team’s goals.
✨Demonstrate Your Communication Skills
Excellent communication is crucial for this role. Practice articulating your thoughts clearly and confidently. You might even want to role-play scenarios where you interact with families or handle guest feedback to showcase your interpersonal skills.
✨Be Ready for Flexibility
This position requires working various shifts, including weekends and holidays. During the interview, highlight your flexibility and willingness to adapt to different schedules. Share any past experiences where you successfully managed changing demands.
