At a Glance
- Tasks: Ensure smooth customer journeys and manage communication between DFDS, customers, and stakeholders.
- Company: Join a dynamic team at DFDS, serving communities across Europe.
- Benefits: Enjoy life assurance, pension scheme, free ferry travel, and extensive employee support.
- Other info: Diverse and inclusive workplace with excellent development opportunities.
- Why this job: Be part of a critical infrastructure and make a real impact in logistics.
- Qualifications: Strong customer service skills and ability to multitask in a fast-paced environment.
Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as a Customer Operational Services Coordinator. Be part of the movement - and play your part.
About the role
In this dynamic role, you will play a key part in ensuring a smooth and efficient customer journey by acting as a central point of contact between DFDS, our customers, and internal stakeholders. You will proactively manage communication, support operational planning, and uphold high service standards to meet and exceed client expectations. This position requires a collaborative and solution-focused approach to deliver consistent, high-quality service within a fast-paced logistics environment.
Please note - This role requires you to work an 8-hour variable shift pattern on a 6-week rotating schedule. During Weeks 1–5, shifts will be worked Monday to Friday, with Week 6 operating Tuesday to Saturday. Shifts will vary and include a mixture of days, evenings, and nights to meet operational requirements.
You will be responsible for:
- Providing timely updates and support to customers regarding trailer status, system changes, and general enquiries.
- Maintaining regular communication with internal stakeholders via telephone, email, Microsoft Teams, and face-to-face interaction.
- Coordinating with planning teams and stakeholders to ensure vessels are loaded and depart efficiently and on time.
- Monitoring and maintaining service standards, actively seeking ways to enhance the customer experience.
- Ensuring all operational and customer requirements are fulfilled in line with DFDS processes and client expectations.
About you
You are a confident and enthusiastic individual with a strong commitment to delivering excellent customer service. With a professional telephone manner and the ability to handle customer inquiries efficiently, you take pride in resolving issues and building positive relationships. You’re comfortable using general IT systems, quick to pick up new processes, and thrive in a fast-paced environment where multitasking is key. A natural team player, you collaborate well with others while maintaining a proactive and adaptable approach to your work.
We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.
Working at DFDS
Join the movement and grow with us. Now about what we can give you. You’ll be able to access some fantastic benefits such as:
- Life assurance cover
- Contributory company pension scheme
- Holiday Purchase Scheme
- Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
- Full employee assistance programme including: Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family.
- Huge range of retail discounts from high street and online retailers
- Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.
While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.
Are we a match? Then what are you waiting for? Apply Now.
If you think your personality, skills, experience, and desire match this role, we’d love to hear from you. Please send us your CV as soon as possible, as we’re keen to meet potential candidates on an ongoing basis.
We look forward to hearing from you.
Customer and Operational Services Coordinator employer: DFDS
At DFDS, we pride ourselves on being an exceptional employer that values diversity and inclusivity, fostering a collaborative work culture where every team member can thrive. As a Customer and Operational Services Coordinator, you will enjoy a range of benefits including life assurance, a contributory pension scheme, and generous holiday purchase options, alongside opportunities for personal and professional growth through tailored training programmes. Join us in a dynamic logistics environment where your contributions directly impact the customer experience and help shape our future.
StudySmarter Expert Advice🤫
We think this is how you could land Customer and Operational Services Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute to their mission. This will help you stand out as someone who genuinely cares about being part of the team.
✨Tip Number 3
Practice your communication skills! Since this role involves a lot of interaction with customers and stakeholders, being clear and confident in your conversations is key. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our movement and being part of something bigger.
We think you need these skills to ace Customer and Operational Services Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Customer and Operational Services Coordinator role. Highlight your customer service experience and any relevant operational skills to show us you're the perfect fit!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re excited about this position and how you can contribute to our team. Be genuine and let your personality shine through – we want to see the real you!
Showcase Your Communication Skills:Since this role involves a lot of communication, make sure to demonstrate your ability to convey information clearly in your application. Whether it’s through your CV or cover letter, clarity is key!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at DFDS
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer and Operational Services Coordinator role. Familiarise yourself with the key responsibilities, such as managing communication and ensuring high service standards. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Customer Service Skills
Since this role is all about delivering excellent customer service, prepare examples of how you've successfully handled customer inquiries or resolved issues in the past. Highlight your professional telephone manner and ability to build positive relationships, as these are crucial for the position.
✨Demonstrate Your Team Spirit
This job requires a collaborative approach, so be ready to discuss how you work well in a team. Share experiences where you've contributed to group success or supported colleagues, showcasing your adaptability and proactive attitude in a fast-paced environment.
✨Prepare Questions for Them
Interviews are a two-way street, so think of insightful questions to ask your interviewers. Inquire about the company culture, team dynamics, or how they measure success in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
