Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver top-notch customer service via phone, email, and chat while resolving queries.
- Company: Join a diverse team at DFDS, a leader in customer interaction.
- Benefits: Enjoy free ferry travel, life assurance, and a range of retail discounts.
- Other info: Flexible shifts available; full training provided for the right candidates.
- Why this job: Be part of a movement that values your input and offers growth opportunities.
- Qualifications: Fluency in Dutch and English; customer-focused attitude is key.
Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as a Bilingual Customer Interaction Specialist FTC 6 Months. Be part of the movement - and play your part.
About the role
This role is focused on delivering a high standard of professional and efficient customer service across multiple communication channels. The successful candidate will be responsible for supporting customers with reservations, queries, and product information while ensuring a positive customer experience at every stage. You will play a key role in resolving issues quickly, building customer relationships, and confidently identifying opportunities to promote and sell additional products and services where appropriate. Please note – this role will be a fixed term contract for 6 months, working 24 hours per week.
You will be responsible for:
- Handling customer reservations and responding to enquiries via telephone, email, live chat, WhatsApp, and other digital platforms.
- Providing first contact resolution for customer and client queries, requests, complaints, and booking amendments.
- Delivering excellent customer service while maintaining professionalism and accuracy in all communications.
- Proactively contacting existing and potential customers to promote products, services, and special offers.
- Confidently identifying opportunities to cross-sell and up-sell suitable products and services to meet customer needs.
About you
You are a professional, friendly, and customer-focused individual who enjoys working as part of a team in a fast-paced contact centre environment. You will have strong communication skills, a confident telephone manner, and the ability to build rapport with customers while delivering a high standard of service across multiple channels. Fluency in both Dutch and English is essential for this role.
Previous contact centre experience would be advantageous; however, it is not essential as full training can be provided. You should be confident using a computer, with good keyboard and navigation skills, and be flexible to work a variety of shifts including weekends. A positive attitude, willingness to learn, and the ability to work collaboratively with colleagues are essential for success in this role.
We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.
Working at DFDS
Join the movement and grow with us. Now about what we can give you. You’ll be able to access some fantastic benefits such as:
- Life assurance cover
- Contributory company pension scheme
- Holiday Purchase Scheme
- Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
- Full employee assistance programme including: Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family.
- Huge range of retail discounts from high street and online retailers
- Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.
- Access to myStrength, our Wellbeing platform, which has plenty of content to support and improve your mental wellness needs.
- Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing.
While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.
Are we a match? Then what are you waiting for? Apply Now. If you think your personality, skills, experience, and desire match this role, we’d love to hear from you. Please send us your CV as soon as possible, as we’re keen to meet potential candidates on an ongoing basis.
We look forward to hearing from you.
Bilingual Customer Interaction Specialist FTC 6 Months employer: DFDS
Contact Detail:
DFDS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bilingual Customer Interaction Specialist FTC 6 Months
✨Tip Number 1
Get to know the company! Research DFDS and understand their values, services, and customer base. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering excellent customer service, make sure you can confidently express yourself in both Dutch and English. Role-play common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Show off your problem-solving skills! Be ready to share examples of how you've resolved customer issues in the past. Highlighting your ability to think on your feet will impress interviewers and demonstrate your fit for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the movement at DFDS. Don’t wait too long; we’re eager to meet potential candidates!
We think you need these skills to ace Bilingual Customer Interaction Specialist FTC 6 Months
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Bilingual Customer Interaction Specialist role. Highlight any customer service experience, especially in a contact centre environment, and don’t forget to mention your fluency in Dutch and English!
Craft a Compelling Cover Letter: Use your cover letter to showcase your personality and enthusiasm for the role. Explain why you want to be part of our team and how you can contribute to delivering excellent customer service across multiple channels.
Showcase Your Communication Skills: Since this role involves interacting with customers through various platforms, demonstrate your strong communication skills in your application. Use clear and professional language, and make sure to proofread for any errors before submitting.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our movement!
How to prepare for a job interview at DFDS
✨Brush Up on Your Bilingual Skills
Since fluency in both Dutch and English is essential for this role, make sure to practice your language skills before the interview. Try having mock conversations or answering common customer service questions in both languages to boost your confidence.
✨Know the Company and Its Values
Research DFDS and understand their mission and values. Be prepared to discuss how you can contribute to their goal of delivering excellent customer service and how your personal values align with theirs. This shows that you're genuinely interested in being part of their team.
✨Prepare for Customer Scenarios
Think about potential customer interactions you might face in this role. Prepare examples of how you would handle reservations, queries, or complaints. Highlight your problem-solving skills and ability to build rapport with customers, as these are key aspects of the job.
✨Show Your Team Spirit
This role requires working collaboratively in a fast-paced environment. Be ready to share examples of how you've successfully worked in a team before. Emphasise your positive attitude and willingness to learn, as these traits are essential for thriving at DFDS.