At a Glance
- Tasks: Assist customers with reservations and resolve queries across digital platforms.
- Company: Join DFDS, a leading company in customer experience.
- Benefits: Life assurance, pension scheme, and free ferry travel.
- Other info: Dynamic team environment with opportunities for growth.
- Why this job: Be the voice of our brand and make a difference for customers.
- Qualifications: Fluency in Dutch and English with strong communication skills.
The predicted salary is between 25000 - 32000 £ per year.
DFDS is seeking a Bilingual Customer Interaction Specialist to join our team in Newcastle upon Tyne. This role involves handling customer reservations and providing first contact resolution for queries across various digital platforms. The ideal candidate will be fluent in both Dutch and English, possess strong communication skills, and be customer-focused.
You will enjoy benefits such as life assurance, a contributory pension scheme, and access to free ferry travel.
Bilingual Customer Experience Specialist employer: DFDS
At DFDS, we pride ourselves on being an excellent employer, offering a vibrant work culture in Newcastle upon Tyne that values diversity and customer focus. Our employees benefit from comprehensive perks including life assurance, a contributory pension scheme, and unique opportunities for free ferry travel, all while enjoying a supportive environment that fosters personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Bilingual Customer Experience Specialist
✨Tip Number 1
Make sure you brush up on your language skills! Since this role is all about being bilingual, practice speaking Dutch and English fluently. It’ll help you feel more confident during the interview.
✨Tip Number 2
Research DFDS and their customer service approach. Knowing their values and how they interact with customers will give you a leg up in the interview. We want to see that you’re genuinely interested in the company!
✨Tip Number 3
Prepare for common customer service scenarios. Think about how you would handle different types of queries or complaints. We love candidates who can demonstrate problem-solving skills and a customer-focused mindset.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals like you to join our team!
We think you need these skills to ace Bilingual Customer Experience Specialist
Some tips for your application 🫡
Show Off Your Language Skills:Since we're looking for a Bilingual Customer Experience Specialist, make sure to highlight your fluency in both Dutch and English. Use examples from your past experiences where you’ve successfully communicated in both languages.
Tailor Your Application:Take a moment to read through the job description and tailor your application accordingly. We want to see how your skills and experiences align with what we’re looking for, so don’t be shy about making those connections clear!
Be Customer-Focused:This role is all about providing top-notch customer service. Share specific instances where you’ve gone above and beyond for customers. We love hearing about your passion for helping others!
Apply Through Our Website:To make sure your application gets to us, apply directly through our website. It’s the best way to ensure we see your amazing skills and experiences right away!
How to prepare for a job interview at DFDS
✨Brush Up on Your Language Skills
Since the role requires fluency in both Dutch and English, make sure to practice speaking and writing in both languages. Prepare to demonstrate your language skills during the interview by discussing your previous experiences or even role-playing customer interactions.
✨Know the Company Inside Out
Research DFDS thoroughly before your interview. Understand their services, values, and recent news. This will not only help you answer questions more effectively but also show your genuine interest in the company and the role.
✨Prepare for Customer Scenarios
Think about common customer service scenarios you might face in this role. Be ready to discuss how you would handle specific situations, focusing on your problem-solving skills and ability to provide first contact resolution.
✨Showcase Your Communication Skills
As a Bilingual Customer Experience Specialist, strong communication is key. During the interview, be clear and concise in your answers. Use examples from your past experiences to illustrate how you've successfully communicated with customers in both languages.
