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- Tasks: Deliver exceptional customer service and manage check-ins, ticketing, and vessel operations.
- Company: Join DFDS, a diverse team driving change in the transport industry.
- Benefits: Enjoy a pension scheme, ferry discounts, and comprehensive wellbeing support.
- Other info: Flexible shifts with opportunities for training and career growth.
- Why this job: Be part of a dynamic team, making a real impact while developing your skills.
- Qualifications: Strong communication skills, computer literacy, and a passion for customer service.
The predicted salary is between 12 - 15 £ per hour.
In this role, you'll be responsible for delivering exceptional customer service while ensuring the efficient handling of check‑ins, ticketing, and vessel operations. You will use various systems, handle communication with customers and authorities, and assist with the loading and discharging of vehicles and passengers. This role will require an 8‑hour variable shift pattern, 5 out of 7 days per week. Pay is a 0‑hour contract running from May–October 2026.
You will be responsible for:
- Operating Seabook & Phoenix systems for vehicle and passenger check‑ins.
- Providing service updates to customers as directed by the Duty Manager or Supervisor.
- Verifying hazardous materials in Hazcheck to ensure proper handling.
- Coordinating with authorities to ensure compliance with safety regulations.
- Assisting with vessel loading, discharging, and passenger embarkation, including those with reduced mobility (use of hand‑held UHF radios).
Join our team if you embody customer focus, possess excellent communication skills, and are computer literate. We're seeking individuals who step up when no one else does, thriving on efficiency and constantly seeking improvement. Passionate about hands‑on assistance, you shine in crisis situations, making swift, decisive actions benefiting our team and customers. If you're a strong communicator, team player, and thrive in challenging environments, we want you on our team.
Working at DFDS: Join the movement and grow with us. Be a valued member of a diverse team at DFDS and help drive change together. While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.
Benefits:
- Contributory pension scheme
- Concessionary offering on our passenger ferry routes such as Dover and France / Newcastle and Amsterdam
- Full employee assistance programme including proactive financial, emotional, mental, and physical health care support
- Huge range of retail discounts from high street and online retailers
- Access to an award‑winning Wellbeing platform
- Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing
Seasonal Operations Coordinator (May-September) employer: DFDS UK & Ireland
Contact Detail:
DFDS UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Seasonal Operations Coordinator (May-September)
✨Tip Number 1
Get to know the company! Research DFDS and understand their values and operations. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role requires excellent customer service, try role-playing common scenarios with friends or family. This will help you feel more confident when interacting with customers and authorities.
✨Tip Number 3
Be ready for a dynamic work environment! Brush up on your problem-solving skills and think of examples from your past experiences where you thrived under pressure. This will impress the interviewers and show them you can handle the challenges of the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join our team at DFDS. Don’t miss out on this opportunity!
We think you need these skills to ace Seasonal Operations Coordinator (May-September)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Seasonal Operations Coordinator role. Highlight your customer service experience and any relevant skills that match what we're looking for, like communication and efficiency.
Show Your Passion: Let us see your enthusiasm for the role! Share examples of how you've stepped up in challenging situations or provided hands-on assistance. We love candidates who are passionate about helping others and thrive in dynamic environments.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point while showcasing your skills and experiences.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at DFDS UK & Ireland
✨Know the Systems Inside Out
Familiarise yourself with the Seabook and Phoenix systems mentioned in the job description. Being able to discuss how you would handle check-ins and ticketing using these systems will show your preparedness and technical aptitude.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in previous roles. Think about times when you had to handle difficult situations or provide assistance to those with reduced mobility, as this is crucial for the role.
✨Demonstrate Your Team Spirit
Since this role requires working closely with others, be ready to talk about your experiences as a team player. Highlight instances where you stepped up during challenging situations and how you contributed to team success.
✨Understand Safety Regulations
Brush up on safety regulations related to hazardous materials and vessel operations. Being able to discuss compliance and safety measures will demonstrate your commitment to maintaining a safe environment for both customers and colleagues.