At a Glance
- Tasks: Deliver exceptional customer service and manage check-ins and vessel operations.
- Company: Join a leading company in critical infrastructure serving communities across Europe.
- Benefits: Enjoy life assurance, pension scheme, free ferry travel, and extensive employee support.
- Other info: Flexible part-time hours with opportunities for personal and professional growth.
- Why this job: Be part of a diverse team making a real impact in passenger operations.
- Qualifications: Strong communication skills, computer literacy, and a passion for customer service.
The predicted salary is between 12 - 15 £ per hour.
Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as a Passenger Operations Coordinator - Part Time.
Be part of the movement – and play your part.
About the role
In this role, you'll be responsible for delivering exceptional customer service while ensuring the efficient handling of check-ins, ticketing, and vessel operations. You will use various systems, handle communication with customers and authorities, and assist with the loading and discharging of passengers. This role is a part time position (20 hours), working any 5 from 7 days per week.
You will be responsible for:
- Operate Seabook & Phoenix systems for vehicle and passenger check-ins.
- Provide service updates to customers as directed by the Duty Manager or Supervisor.
- Coordinate with authorities to ensure compliance with safety regulations.
- Assist with passenger embarkation, including those with reduced mobility. (Use of hand-held UHF radios.)
About you
Join our team if you embody customer focus, possess excellent communication skills, and are computer literate. We're seeking individuals who step up when no one else does, thriving on efficiency and constantly seeking improvement. Passionate about hands-on assistance, you shine in crisis situations, making swift, decisive actions benefiting our team and customers. If you're a strong communicator, team player, and thrive in challenging environments, we want you on our team. You may be asked to work between the Poole and Portsmouth ports on occasion.
We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.
Working at DFDS
Join the movement and grow with us. Now about what we can give you. You’ll be able to access some fantastic benefits such as:
- Life assurance cover
- Contributory company pension scheme
- Holiday Purchase Scheme
- Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
- Full employee assistance programme including: Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family.
- Huge range of retail discounts from high street and online retailers
- Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.
- Access to myStrength, our Wellbeing platform, which has plenty of content to support and improve your mental wellness needs.
- Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing.
While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.
Are we a match? Then what are you waiting for? Apply Now. If you think your personality, skills, experience, and desire match this role, we’d love to hear from you. Please send us your CV as soon as possible, as we’re keen to meet potential candidates on an ongoing basis. We look forward to hearing from you.
Passenger Operations Coordinator - Part Time in Portsmouth employer: DFDS UK & Ireland
At DFDS, we pride ourselves on being an exceptional employer that values diversity and inclusivity, fostering a supportive work culture where every team member can thrive. As a Passenger Operations Coordinator, you'll enjoy fantastic benefits including free ferry travel, a comprehensive employee assistance programme, and opportunities for personal development through training courses. Join us in Poole or Portsmouth and be part of a dedicated team that plays a vital role in connecting communities across Europe while enjoying a rewarding and flexible part-time position.
StudySmarter Expert Advice🤫
We think this is how you could land Passenger Operations Coordinator - Part Time in Portsmouth
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who might have connections in the industry. A personal recommendation can go a long way in landing that Passenger Operations Coordinator role.
✨Tip Number 2
Prepare for the interview by researching the company and its values. Understand their commitment to customer service and safety regulations, so you can showcase how your skills align with their mission during the chat.
✨Tip Number 3
Practice your communication skills! Since this role involves interacting with customers and authorities, being able to articulate your thoughts clearly will set you apart. Consider mock interviews with friends to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and being part of the movement.
We think you need these skills to ace Passenger Operations Coordinator - Part Time in Portsmouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Passenger Operations Coordinator role. Highlight your customer service experience and any relevant systems you've used, like Seabook or Phoenix.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about this role. Share specific examples of how you've thrived in challenging environments and how you embody our values of customer focus and teamwork.
Show Off Your Communication Skills:Since communication is key in this role, make sure your application is clear and concise. Use straightforward language and check for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role as soon as possible!
How to prepare for a job interview at DFDS UK & Ireland
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Passenger Operations Coordinator. Familiarise yourself with the Seabook and Phoenix systems mentioned in the job description, as well as the importance of customer service and safety regulations. This will show that you're genuinely interested and prepared.
✨Showcase Your Communication Skills
Since this role requires excellent communication, be ready to demonstrate your skills during the interview. Prepare examples of how you've effectively communicated in past roles, especially in challenging situations. This could involve handling customer queries or coordinating with team members and authorities.
✨Emphasise Teamwork and Adaptability
Highlight your ability to work well in a team and adapt to changing environments. Share specific instances where you've stepped up to support your colleagues or improved processes. This aligns perfectly with the company's focus on diversity and inclusivity.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, training opportunities, and what success looks like in this role. This not only shows your interest but also helps you determine if the company is the right fit for you.
