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For Companies At a Glance
- Tasks: Deliver exceptional customer service and manage check-ins, ticketing, and vessel operations.
- Company: Join a leading company in critical infrastructure serving communities across Europe.
- Benefits: Life assurance, pension scheme, free ferry travel, and extensive employee support.
- Why this job: Be part of a dynamic team making a real impact in passenger operations.
- Qualifications: Strong communication skills, computer literacy, and a passion for customer service.
- Other info: Diverse and inclusive environment with opportunities for personal and professional growth.
The predicted salary is between 30000 - 42000 £ per year.
Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as a Passenger Operations Coordinator. Be part of the movement – and play your part.
About the role
In this role, you will be responsible for delivering exceptional customer service while ensuring the efficient handling of check-ins, ticketing, and vessel operations. You will use various systems, handle communication with customers and authorities, and assist with the loading and discharging of passengers. You will be responsible for:
- Operating Seabook & Phoenix systems for vehicle and passenger check-ins.
- Providing service updates to customers as directed by the Duty Manager or Supervisor.
- Coordinating with authorities to ensure compliance with safety regulations.
- Assisting with passenger embarkation, including those with reduced mobility (Use of hand-held UHF radios).
About you
Join our team if you embody customer focus, possess excellent communication skills, and are computer literate. We're seeking individuals who step up when no one else does, thriving on efficiency and constantly seeking improvement. Passionate about hands-on assistance, you shine in crisis situations, making swift, decisive actions benefiting our team and customers. If you're a strong communicator, team player, and thrive in challenging environments, we want you on our team. You may be asked to work between the Poole and Portsmouth ports on occasion. We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.
Working at DFDS
Join the movement and grow with us. Now about what we can give you. You’ll be able to access some fantastic benefits such as:
- Life assurance cover
- Contributory company pension scheme
- Holiday Purchase Scheme
- Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
- Full employee assistance programme including proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family.
- Huge range of retail discounts from high street and online retailers
- Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.
- Access to myStrength, our Wellbeing platform, which has plenty of content to support and improve your mental wellness needs.
- Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing.
While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.
Are we a match? Then what are you waiting for? Apply Now. If you think your personality, skills, experience, and desire match this role, we’d love to hear from you. Please send us your CV as soon as possible, as we’re keen to meet potential candidates on an ongoing basis. We look forward to hearing from you.
Passenger Operations Coordinator in Portsmouth employer: DFDS UK & Ireland
Contact Detail:
DFDS UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Passenger Operations Coordinator in Portsmouth
✨Tip Number 1
Get to know the company inside out! Research DFDS and understand their values, mission, and the specifics of the Passenger Operations Coordinator role. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Engaging with people already in the company can give you insider tips and might even lead to a referral, which can significantly boost your chances of landing the job.
✨Tip Number 3
Prepare for situational questions! Since the role involves handling customer service and crisis situations, think of examples from your past experiences where you demonstrated excellent communication and problem-solving skills. Practising these scenarios will help you shine during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the DFDS team. So, get your CV ready and hit that apply button!
We think you need these skills to ace Passenger Operations Coordinator in Portsmouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Passenger Operations Coordinator role. Highlight your customer service experience and any relevant systems you've used, like Seabook or Phoenix.
Showcase Your Communication Skills: Since communication is key in this role, use your application to demonstrate your ability to convey information clearly. Whether it's through your CV or cover letter, let us see how you can effectively communicate with customers and authorities.
Emphasise Teamwork and Problem-Solving: We love team players! Share examples of how you've worked well in a team and tackled challenges head-on. This will show us that you thrive in dynamic environments and can step up when needed.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at DFDS UK & Ireland
✨Know the Systems Inside Out
Familiarise yourself with the Seabook and Phoenix systems mentioned in the job description. Being able to discuss how you’ve used similar systems or your approach to learning new software will show that you’re ready to hit the ground running.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in previous roles. Think about times when you’ve handled difficult situations or provided assistance to those with reduced mobility, as this is crucial for the role.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, especially since communication with customers and authorities is key. You might even want to do a mock interview with a friend to get comfortable with speaking about your experiences.
✨Emphasise Teamwork and Adaptability
Be ready to discuss how you thrive in team settings and adapt to changing environments. Share specific instances where you stepped up during a crisis or collaborated effectively with others to achieve a common goal.