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For Companies At a Glance
- Tasks: Ensure smooth passenger operations and provide excellent customer service.
- Company: Join a diverse team at DFDS, a leader in ferry services.
- Benefits: Enjoy free ferry travel, life assurance, and a contributory pension scheme.
- Other info: Flexible 0-hour contract with opportunities for personal and professional growth.
- Why this job: Be part of a dynamic environment and make a real difference for travellers.
- Qualifications: Strong communication skills and a passion for customer service are essential.
About the role
As a Passenger Services Assistant, you will play a key role in ensuring the smooth and efficient handling of all passenger operations, providing excellent customer service throughout the departure and arrival process. You will work closely with internal teams and external partners to deliver a safe, professional, and welcoming experience for all travellers, while maintaining compliance with company and regulatory standards. You will be required to work any 5 from 7, between 09:00-17:00.
Please note this role is a 0 hour contract.
You will be responsible for
- Assisting with all aspects of passenger departure and arrival procedures to ensure smooth daily operations.
- Managing the passenger check-in process, providing a friendly and efficient service to all customers.
- Responding to passenger enquiries and offering support to resolve any issues promptly and professionally.
- Liaising with third-party stakeholders such as the Port of Tyne, UK Border Force, and Special Branch to maintain compliance and operational efficiency.
- Meeting performance targets related to speed, service quality, efficiency, and sales while keeping up to date with industry developments and procedures.
About you
You will be a confident, self-motivated professional with a positive attitude and a passion for delivering excellent customer service. With proven experience in resolving customer issues, you bring strong communication skills and the ability to explain processes and procedures clearly and patiently. You thrive in a fast-paced environment, balancing multiple tasks while maintaining professionalism and attention to detail. Proficiency in MS Word, Excel, PowerPoint, and other relevant software will support you in performing your role efficiently.
We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.
Working at DFDS
Join the movement and grow with us.
Now about what we can give you. You’ll be able to access some fantastic benefits such as:
- Life assurance cover
- Contributory company pension scheme
- Holiday Purchase Scheme
- Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
- Full employee assistance programme including:
- Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family.
- Huge range of retail discounts from high street and online retailers
- Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.
- Access to myStrength, our Wellbeing platform, which has plenty of content to support and improve your mental wellness needs.
- Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing.
While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.
Are we a match? Then what are you waiting for? Apply Now.
If you think your personality, skills, experience, and desire match this role, we’d love to hear from you. Please send us your CV as soon as possible, as we’re keen to meet potential candidates on an ongoing basis.
We look forward to hearing from you.
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Port Operations Coordinator - 0 Hours employer: DFDS UK & Ireland
Contact Detail:
DFDS UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Port Operations Coordinator - 0 Hours
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their goals. This will help you stand out and show that you're genuinely interested in being part of the team.
✨Tip Number 3
Practice your responses to common interview questions. Think about your past experiences and how they relate to the role of a Passenger Services Assistant. Being able to articulate your skills and experiences clearly will boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team and ready to take the next step in your career.
We think you need these skills to ace Port Operations Coordinator - 0 Hours
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Passenger Services Assistant role. Highlight your customer service experience and any relevant operational roles you've had in the past.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about this role. Share specific examples of how you've handled customer enquiries or resolved issues in previous jobs to show us you’re the right fit.
Showcase Your Communication Skills: Since strong communication is key for this position, make sure your application is clear and concise. Use straightforward language and structure your information logically so we can easily see your qualifications.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at DFDS UK & Ireland
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Passenger Services Assistant. Familiarise yourself with the passenger check-in process and how to handle enquiries. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, prepare examples from your past experiences where you've successfully resolved customer issues or provided exceptional service. Be ready to explain how you would handle difficult situations with passengers.
✨Research the Company and Its Values
Take some time to learn about DFDS and its commitment to diversity and inclusivity. Understanding their values will allow you to align your answers with what they’re looking for in a candidate, showing that you’re a great fit for their team.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training opportunities, or performance targets. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.