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For Companies At a Glance
- Tasks: Check-in passengers, handle ticket sales, and ensure safety standards.
- Company: Join DFDS, a leader in community-focused transport across Europe.
- Benefits: Enjoy free ferry travel, life assurance, and a contributory pension scheme.
- Why this job: Be part of a diverse team and make a real impact this summer.
- Qualifications: Customer-focused, proactive, and able to work independently under pressure.
- Other info: 20-hour contract with flexible shifts and opportunities for personal development.
The predicted salary is between 12000 - 15000 £ per year.
Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as an Operations Coordinator. Be part of the movement – and play your part.
About the role
- Working predominantly on a any 5 from 7 shift pattern, days and nights, you will be responsible for:
- Accurately check-in passengers at check-in booths.
- Deliver excellent customer service while handling ticket sales (cash & card).
- Assist with loading and discharging vessels, using hand‑held UHF radios for communication.
- Ensure Health & Safety best practices for colleagues and customers.
- Process freight reservations via email and phone, meeting DFDS customer service standards.
- Adapt to a fast‑paced, ever‑changing environment with strong attention to detail.
Please note this is a 20 hour contract, May - September. You may also be required to work split shifts on occasion.
About you
- We need a proactive, professional, and customer‑focused individual who can work independently and represent DFDS with confidence and enthusiasm.
- Working across various shift patterns, you’ll join a dedicated, hardworking, and friendly team.
- Computer literacy is essential, along with the ability to remain calm under pressure.
We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.
Working at DFDS
Join the movement and grow with us. Be a valued member of a diverse team at DFDS and help drive change together. While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.
Benefits
Now about what we can give you. You’ll be able to access some fantastic benefits such as:
- Life assurance cover
- Contributory company pension scheme
- Holiday Purchase Scheme
- Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
- Full employee assistance programme including proactive financial, emotional, mental, and physical health care support including face‑to‑face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family
- Huge range of retail discounts from high street and online retailers
- Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more
- Access to Breeze, our award‑winning Wellbeing platform
- Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing
Are we a match? Then what are you waiting for? Apply now. If you think your personality, skills, experience, and desire match this role, we’d love to hear from you. Please send us your CV as soon as possible, as we’re keen to meet potential candidates on an ongoing basis. We look forward to hearing from you.
Operations Coordinator (May - September) in Poole employer: DFDS UK & Ireland
Contact Detail:
DFDS UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Coordinator (May - September) in Poole
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute. Practise common interview questions and think of examples that showcase your skills and experience.
✨Tip Number 3
Show off your personality! During interviews, let your enthusiasm shine through. Be confident, friendly, and professional – remember, they want to see how you’ll fit into their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at DFDS.
We think you need these skills to ace Operations Coordinator (May - September) in Poole
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Operations Coordinator role. Highlight any customer service experience and your ability to work in a fast-paced environment, as these are key for us.
Craft a Compelling Cover Letter: Use your cover letter to showcase your enthusiasm for the position and our company. Share specific examples of how you've demonstrated proactivity and professionalism in previous roles – we love to see that!
Showcase Your Communication Skills: Since you'll be using hand-held radios and interacting with customers, it's important to demonstrate your strong communication skills. Whether it’s in your CV or cover letter, make sure to highlight your ability to stay calm under pressure and communicate effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role as soon as possible. Don’t wait – we can’t wait to meet you!
How to prepare for a job interview at DFDS UK & Ireland
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Operations Coordinator role. Familiarise yourself with the key responsibilities like passenger check-ins, customer service, and health & safety practices. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role heavily focuses on customer interaction, prepare examples of how you've delivered excellent customer service in the past. Think about specific situations where you handled challenges or went above and beyond for a customer. This will demonstrate your proactive and professional attitude.
✨Demonstrate Adaptability
The job requires working in a fast-paced environment, so be ready to discuss how you've adapted to changes in previous roles. Share stories that highlight your ability to stay calm under pressure and maintain attention to detail, especially during busy periods.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared that show your interest in the company and the team. You might ask about the training opportunities available or how the team collaborates during busy shifts. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.