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- Tasks: Ensure smooth passenger operations and provide excellent customer service.
- Company: Join a leading company in critical infrastructure serving communities across Europe.
- Benefits: Enjoy free ferry travel, retail discounts, and comprehensive health support.
- Why this job: Be part of a dynamic team making a real impact on travellers' experiences.
- Qualifications: Strong communication skills and experience in customer service required.
- Other info: Diverse and inclusive workplace with opportunities for personal development.
The predicted salary is between 12 - 15 £ per hour.
Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as a Port Operations Coordinator. Be part of the movement - and play your part.
As a Passenger Services Assistant, you will play a key role in ensuring the smooth and efficient handling of all passenger operations, providing excellent customer service throughout the departure and arrival process. You will work closely with internal teams and external partners to deliver a safe, professional, and welcoming experience for all travellers, while maintaining compliance with company and regulatory standards. You will be required to work any 5 from 7, between 09:00-17:00. Please note this role is a 0 hour contract for 6 months.
You will be responsible for:
- Assisting with all aspects of passenger departure and arrival procedures to ensure smooth daily operations.
- Managing the passenger check-in process, providing a friendly and efficient service to all customers.
- Responding to passenger enquiries and offering support to resolve any issues promptly and professionally.
- Liaising with third-party stakeholders such as the Port of Tyne, UK Border Force, and Special Branch to maintain compliance and operational efficiency.
- Meeting performance targets related to speed, service quality, efficiency, and sales while keeping up to date with industry developments and procedures.
About you:
You will be a confident, self-motivated professional with a positive attitude and a passion for delivering excellent customer service. With proven experience in resolving customer issues, you bring strong communication skills and the ability to explain processes and procedures clearly and patiently. You thrive in a fast-paced environment, balancing multiple tasks while maintaining professionalism and attention to detail. Proficiency in MS Word, Excel, PowerPoint, and other relevant software will support you in performing your role efficiently.
We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.
Working at DFDS:
Join the movement and grow with us. Now about what we can give you. You’ll be able to access some fantastic benefits such as:
- Life assurance cover
- Contributory company pension scheme
- Holiday Purchase Scheme
- Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
- Full employee assistance programme including: Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family.
- Huge range of retail discounts from high street and online retailers
- Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.
- Access to myStrength, our Wellbeing platform, which has plenty of content to support and improve your mental wellness needs.
- Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing.
While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.
Are we a match? Then what are you waiting for? Apply Now. If you think your personality, skills, experience, and desire match this role, we’d love to hear from you. Please send us your CV as soon as possible, as we’re keen to meet potential candidates on an ongoing basis. We look forward to hearing from you.
Port Operations Coordinator FTC 6 Months in North Shields employer: DFDS UK & Ireland
Contact Detail:
DFDS UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Port Operations Coordinator FTC 6 Months in North Shields
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute. Practise common interview questions and think of examples that showcase your skills and experience.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can leave a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Port Operations Coordinator FTC 6 Months in North Shields
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Port Operations Coordinator role. Highlight any customer service experience and your ability to handle multiple tasks in a fast-paced environment.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about this role. Share specific examples of how you've resolved customer issues or improved processes in previous jobs to show us what you can bring to the team.
Showcase Your Communication Skills: Since strong communication is key for this position, make sure your application is clear and concise. Use straightforward language and structure your information logically so we can easily see your qualifications.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at DFDS UK & Ireland
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Port Operations Coordinator. Familiarise yourself with passenger operations, check-in processes, and compliance standards. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role heavily focuses on customer service, prepare examples from your past experiences where you've successfully resolved customer issues or provided exceptional service. Highlight your communication skills and ability to handle multiple tasks in a fast-paced environment.
✨Research the Company Culture
Take some time to learn about the company’s values and culture, especially their commitment to diversity and inclusivity. Be ready to discuss how your own values align with theirs and how you can contribute to a positive team environment.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and opportunities for development. This not only shows your interest but also helps you determine if the company is the right fit for you.