At a Glance
- Tasks: Support customers through phone, email, and online platforms while handling reservations and queries.
- Company: Join DFDS UK & Ireland, a leader in customer service.
- Benefits: Enjoy life assurance, free ferry travel for guests, and flexible hours.
- Other info: Part-time role with a 3-month fixed term contract.
- Why this job: Make a difference in customer experiences while developing your skills.
- Qualifications: Positive attitude, strong communication skills, and eagerness to learn.
The predicted salary is between 12000 - 15000 € per year.
DFDS UK & Ireland is seeking a customer service representative in North Shields. You will support customers via phone, email, and online platforms, handling reservations and queries while delivering great service.
A positive attitude, strong communication skills, and a willingness to learn are essential.
This role offers a 24-hour work week on a 3-month fixed term contract, with multiple benefits including life assurance and free ferry travel for guests.
Multichannel Customer Experience Specialist | Upsell & Support in North Shields employer: DFDS UK & Ireland
DFDS UK & Ireland is an excellent employer, offering a supportive work culture that values positive attitudes and strong communication skills. Employees benefit from a range of perks, including life assurance and complimentary ferry travel for guests, alongside opportunities for personal growth within a dynamic team environment in North Shields.
StudySmarter Expert Advice🤫
We think this is how you could land Multichannel Customer Experience Specialist | Upsell & Support in North Shields
✨Tip Number 1
Make sure to research DFDS UK & Ireland before your interview. Knowing their values and services will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role involves supporting customers via phone and email, try role-playing with a friend or family member to get comfortable with handling queries and reservations.
✨Tip Number 3
Show off your positive attitude during the interview. Employers love candidates who can bring good vibes to the team, so don’t be afraid to let your personality shine through!
✨Tip Number 4
Apply through our website for a smoother process! We want to see your application, and applying directly helps us keep track of all the amazing candidates like you.
We think you need these skills to ace Multichannel Customer Experience Specialist | Upsell & Support in North Shields
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any previous experience in customer service. We want to see how you've handled queries and reservations before, so share those stories that showcase your positive attitude and strong communication skills.
Tailor Your Application:Don’t just send a generic application! We love it when you tailor your CV and cover letter to the role. Mention specific aspects of the job description that excite you and how your skills align with what we’re looking for.
Be Yourself:We’re all about authenticity here at StudySmarter. Let your personality shine through in your application. A genuine tone can make a big difference, so don’t be afraid to show us who you are!
Apply Through Our Website:To make sure your application gets to us, apply directly through our website. It’s the best way to ensure we see your application and can get back to you quickly. Plus, it’s super easy!
How to prepare for a job interview at DFDS UK & Ireland
✨Know the Company
Before your interview, take some time to research DFDS UK & Ireland. Understand their services, values, and what sets them apart in the customer service industry. This knowledge will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Multichannel Customer Experience Specialist, strong communication is key. Prepare examples from your past experiences where you effectively handled customer queries or resolved issues. Practise articulating these scenarios clearly and confidently during the interview.
✨Demonstrate a Positive Attitude
DFDS values a positive attitude, so be sure to convey enthusiasm throughout your interview. Smile, maintain eye contact, and express your eagerness to contribute to the team. Share instances where your positivity helped improve a customer's experience.
✨Prepare for Common Questions
Anticipate questions related to customer service scenarios, such as how you would handle a difficult customer or manage multiple queries at once. Practise your responses to these common questions, ensuring you highlight your problem-solving skills and willingness to learn.
