At a Glance
- Tasks: Deliver top-notch customer service via phone, email, and chat while handling reservations and queries.
- Company: Join a diverse team at DFDS, a leader in customer interaction.
- Benefits: Enjoy life assurance, pension scheme, free ferry travel, and wellness support.
- Other info: Flexible shifts available; full training provided; great career development opportunities.
- Why this job: Be part of a movement that values your input and helps shape the future.
- Qualifications: Fluency in Dutch and English; customer-focused attitude; no prior experience needed.
The predicted salary is between 30000 - 40000 € per year.
Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as a Bilingual Customer Interaction Specialist FTC 6 Months. Be part of the movement - and play your part.
About the role
This role is focused on delivering a high standard of professional and efficient customer service across multiple communication channels. The successful candidate will be responsible for supporting customers with reservations, queries, and product information while ensuring a positive customer experience at every stage. You will play a key role in resolving issues quickly, building customer relationships, and confidently identifying opportunities to promote and sell additional products and services where appropriate. Please note – this role will be a fixed term contract for 6 months, working 24 hours per week.
You will be responsible for:
- Handle customer reservations and respond to enquiries via telephone, email, live chat, WhatsApp, and other digital platforms.
- Provide first contact resolution for customer and client queries, requests, complaints, and booking amendments.
- Deliver excellent customer service while maintaining professionalism and accuracy in all communications.
- Proactively contact existing and potential customers to promote products, services, and special offers.
- Confidently identify opportunities to cross-sell and up-sell suitable products and services to meet customer needs.
About you
You are a professional, friendly, and customer-focused individual who enjoys working as part of a team in a fast-paced contact centre environment. You will have strong communication skills, a confident telephone manner, and the ability to build rapport with customers while delivering a high standard of service across multiple channels. Fluency in both Dutch and English is essential for this role. Previous contact centre experience would be advantageous; however, it is not essential as full training can be provided. You should be confident using a computer, with good keyboard and navigation skills, and be flexible to work a variety of shifts including weekends. A positive attitude, willingness to learn, and the ability to work collaboratively with colleagues are essential for success in this role.
We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.
Working at DFDS
Join the movement and grow with us. Now about what we can give you. You’ll be able to access some fantastic benefits such as:
- Life assurance cover
- Contributory company pension scheme
- Holiday Purchase Scheme
- Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
- Full employee assistance programme including: Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family.
- Huge range of retail discounts from high street and online retailers
- Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.
- Access to myStrength, our Wellbeing platform, which has plenty of content to support and improve your mental wellness needs.
- Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing.
While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.
Are we a match? Then what are you waiting for? Apply Now. If you think your personality, skills, experience, and desire match this role, we’d love to hear from you. Please send us your CV as soon as possible, as we’re keen to meet potential candidates on an ongoing basis. We look forward to hearing from you.
Bilingual Customer Interaction Specialist FTC 6 Months in North Shields employer: DFDS UK & Ireland
At DFDS, we pride ourselves on being an excellent employer that values diversity and inclusivity, fostering a supportive work culture where every team member can thrive. As a Bilingual Customer Interaction Specialist, you'll enjoy fantastic benefits including life assurance, a contributory pension scheme, and access to a comprehensive employee assistance programme, all while working in a dynamic environment that encourages personal and professional growth. Join us in making a meaningful impact as part of our critical infrastructure serving communities across Europe and beyond.
StudySmarter Expert Advice🤫
We think this is how you could land Bilingual Customer Interaction Specialist FTC 6 Months in North Shields
✨Tip Number 1
Get to know the company inside out! Research DFDS and understand their values, services, and customer base. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since this role is all about delivering excellent customer service, make sure you can confidently express yourself in both Dutch and English. Role-play with a friend or record yourself to improve your delivery.
✨Tip Number 3
Be proactive! When you apply through our website, don’t just sit back and wait. Follow up with a friendly email expressing your enthusiasm for the role. It shows initiative and keeps you on the radar of the hiring team.
✨Tip Number 4
Showcase your problem-solving skills! Think of examples from your past experiences where you resolved customer issues effectively. This will demonstrate your ability to handle queries and complaints, which is key for the Bilingual Customer Interaction Specialist role.
We think you need these skills to ace Bilingual Customer Interaction Specialist FTC 6 Months in North Shields
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Bilingual Customer Interaction Specialist role. Highlight any customer service experience, especially in a contact centre environment, and don’t forget to mention your fluency in Dutch and English!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how you can contribute to our team. Share specific examples of how you've delivered excellent customer service in the past.
Show Off Your Communication Skills:Since this role involves multiple communication channels, make sure your application showcases your strong communication skills. Whether it's through your writing style or the clarity of your examples, we want to see how you connect with customers.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands quickly. Plus, it shows us you're keen on joining our movement!
How to prepare for a job interview at DFDS UK & Ireland
✨Know Your Customer Service Basics
Brush up on the fundamentals of excellent customer service. Be ready to discuss how you would handle various customer scenarios, especially in a bilingual context. Think about examples where you've resolved issues or built rapport with customers.
✨Showcase Your Language Skills
Since fluency in Dutch and English is essential, prepare to demonstrate your language skills during the interview. You might be asked to switch between languages, so practice common phrases and responses in both to show your confidence.
✨Familiarise Yourself with Digital Communication Tools
As this role involves multiple communication channels, make sure you're comfortable discussing your experience with tools like live chat, email, and WhatsApp. If you have any specific examples of how you've used these platforms effectively, be ready to share them.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving abilities and customer interaction skills. Think of situations where you had to think on your feet or promote additional products. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
