At a Glance
- Tasks: Support customers through phone, email, and online platforms while handling reservations and queries.
- Company: Join DFDS UK & Ireland, a leader in customer service.
- Benefits: Enjoy life assurance, free ferry travel for guests, and flexible hours.
- Other info: Part-time role with a 3-month fixed term contract.
- Why this job: Make a difference in customer experiences while developing your skills.
- Qualifications: Positive attitude, strong communication skills, and eagerness to learn.
The predicted salary is between 12000 - 15000 € per year.
DFDS UK & Ireland is seeking a customer service representative in North Shields. You will support customers via phone, email, and online platforms, handling reservations and queries while delivering great service. A positive attitude, strong communication skills, and a willingness to learn are essential.
This role offers a 24-hour work week on a 3-month fixed term contract, with multiple benefits including life assurance and free ferry travel for guests.
Multichannel Customer Experience Specialist | Upsell & Support employer: DFDS UK & Ireland
DFDS UK & Ireland is an excellent employer, offering a supportive work culture that values positive attitudes and strong communication skills. Employees benefit from a range of perks, including life assurance and free ferry travel for guests, while also enjoying opportunities for personal growth within a dynamic team environment in North Shields.
StudySmarter Expert Advice🤫
We think this is how you could land Multichannel Customer Experience Specialist | Upsell & Support
✨Tip Number 1
Make sure to research DFDS UK & Ireland before your interview. Knowing their values and services will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role involves supporting customers via phone and email, try role-playing with a friend or family member to get comfortable with handling queries and reservations.
✨Tip Number 3
Show off your positive attitude during the interview. Employers love candidates who can bring good vibes to the team, so don’t be afraid to let your personality shine through!
✨Tip Number 4
Apply through our website for a smoother process! We want to make it easy for you to land that Multichannel Customer Experience Specialist role, so take advantage of our platform to submit your application.
We think you need these skills to ace Multichannel Customer Experience Specialist | Upsell & Support
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how your unique experiences make you a great fit.
Tailor Your Application:Make sure to customise your application for the Multichannel Customer Experience Specialist role. Highlight your relevant skills and experiences that align with the job description, especially your communication skills and customer service experience.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Avoid fluff and focus on what makes you the best candidate for the job.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at DFDS UK & Ireland
✨Know the Company
Before your interview, take some time to research DFDS UK & Ireland. Understand their services, values, and what sets them apart in the customer service industry. This knowledge will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Multichannel Customer Experience Specialist, strong communication is key. Prepare examples of how you've effectively communicated with customers in the past, whether through phone, email, or online platforms. Practise articulating your thoughts clearly and confidently.
✨Demonstrate a Positive Attitude
DFDS values a positive attitude, so be sure to convey enthusiasm during your interview. Share stories that highlight your ability to stay upbeat and solution-focused, even when faced with challenging customer queries. A smile can go a long way, even over video calls!
✨Prepare for Common Scenarios
Think about common customer service scenarios you might encounter in this role, such as handling a difficult customer or managing multiple queries at once. Prepare your responses to these situations, focusing on how you would maintain excellent service while resolving issues efficiently.
