At a Glance
- Tasks: Coordinate vessel movements and manage customer bookings in a fast-paced environment.
- Company: Join DFDS, a key player in European logistics and shipping.
- Benefits: Enjoy life assurance, pension scheme, free ferry travel, and wellness support.
- Other info: Opportunities for personal development and training in a supportive workplace.
- Why this job: Be part of a diverse team making a real impact on freight movement.
- Qualifications: Strong communication skills and attention to detail; experience in logistics is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as a Customer and Vessel Services Coordinator. Be part of the movement - and play your part.
About the role
You will play a key role in ensuring the safe, efficient, and timely movement of freight through our ports. Working closely with customers, terminal operations, vessel crews, and internal stakeholders, you will manage bookings, monitor vessel schedules, coordinate port activities, and ensure all operational and customs documentation is completed accurately. This fast-paced role requires excellent attention to detail, strong communication skills, and the ability to respond proactively to operational challenges. This role will require you to work Monday to Friday, 09:00-17:00.
You will be responsible for:
- Manage customer bookings by ensuring vessel capacity, customer allocations, and sailing schedules are maintained, while accurately processing bookings within agreed service levels.
- Coordinate vessel arrivals, berthing, and sailings by liaising with terminals, pilotage authorities, customers, and internal departments to minimise delays and maintain operational efficiency.
- Prepare, process, and verify all operational documentation, including customs clearances, hazardous cargo notifications, export paperwork, and pre-arrival/post-sailing documentation.
- Monitor operational systems, including Phoenix and GTMS, to identify and resolve discrepancies, working collaboratively with terminal operations and other stakeholders to maintain service standards.
- Deliver exceptional customer service by proactively communicating schedule changes, vessel delays, and operational updates while ensuring compliance with company procedures, regulatory requirements, and safety standards.
- Support cross-functional projects in collaboration with the Route Director and Customer Experience team.
About you
You are a proactive, organised, and customer-focused individual who thrives in a fast-paced operational environment. With strong IT skills and excellent attention to detail, you are comfortable working across multiple systems while managing competing priorities and meeting deadlines. You communicate confidently with a wide range of stakeholders and take pride in delivering a high standard of service, remaining calm and professional under pressure.
You are an outgoing and engaging team player who enjoys building positive relationships with customers and colleagues alike. You have a proactive approach to problem-solving and are always willing to go the extra mile to support the team and deliver the best possible customer experience. Previous experience within shipping, logistics, or customs would be advantageous, but more importantly, you bring a positive attitude, a willingness to learn, and a commitment to continuous improvement.
We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.
Working at DFDS
Join the movement and grow with us. Now about what we can give you. You’ll be able to access some fantastic benefits such as:
- Life assurance cover
- Contributory company pension scheme
- Holiday Purchase Scheme
- Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
- Full employee assistance programme including: Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family.
- Huge range of retail discounts from high street and online retailers
- Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.
- Access to myStrength, our Wellbeing platform, which has plenty of content to support and improve your mental wellness needs.
- Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing.
While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.
Are we a match? Then what are you waiting for? Apply Now. If you think your personality, skills, experience, and desire match this role, we’d love to hear from you. Please send us your CV as soon as possible, as we’re keen to meet potential candidates on an ongoing basis. We look forward to hearing from you.
Customer and Vessel Services Coordinator in Immingham employer: DFDS UK & Ireland
At DFDS, we pride ourselves on being an exceptional employer that values diversity and inclusivity, fostering a collaborative work culture where every team member can thrive. As a Customer and Vessel Services Coordinator, you'll enjoy a range of benefits including life assurance, a contributory pension scheme, and access to comprehensive health support, all while contributing to the vital infrastructure that connects communities across Europe. With a strong focus on employee development and well-being, DFDS offers a dynamic environment where you can grow your career and make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Customer and Vessel Services Coordinator in Immingham
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like DFDS UK & Ireland and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at DFDS UK & Ireland!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like DFDS UK & Ireland keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Customer and Vessel Services Coordinator in Immingham
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to DFDS UK & Ireland:This is your chance to really connect with the team at DFDS UK & Ireland. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at DFDS UK & Ireland
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with DFDS UK & Ireland.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show DFDS UK & Ireland that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at DFDS UK & Ireland. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
