At a Glance
- Tasks: Ensure smooth customer journeys and manage communication between clients and internal teams.
- Company: Join DFDS, a key player in logistics serving communities across Europe.
- Benefits: Enjoy life assurance, pension scheme, free ferry travel, and extensive employee support.
- Other info: Flexible shift patterns with opportunities for personal and professional development.
- Why this job: Be part of a dynamic team that values diversity and inclusivity while making a real impact.
- Qualifications: Strong customer service skills, IT proficiency, and ability to multitask in a fast-paced environment.
The predicted salary is between 30000 - 40000 £ per year.
Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as a Customer Operational Services Coordinator. Be part of the movement - and play your part.
About the role
In this dynamic role, you will play a key part in ensuring a smooth and efficient customer journey by acting as a central point of contact between DFDS, our customers, and internal stakeholders. You will proactively manage communication, support operational planning, and uphold high service standards to meet and exceed client expectations. This position requires a collaborative and solution-focused approach to deliver consistent, high-quality service within a fast-paced logistics environment.
Please note - This role requires you to work an 8-hour variable shift pattern on a 6-week rotating schedule. During Weeks 1–5, shifts will be worked Monday to Friday, with Week 6 operating Tuesday to Saturday. Shifts will vary and include a mixture of days, evenings, and nights to meet operational requirements.
You will be responsible for:
- Providing timely updates and support to customers regarding trailer status, system changes, and general enquiries.
- Maintaining regular communication with internal stakeholders via telephone, email, Microsoft Teams, and face-to-face interaction.
- Coordinating with planning teams and stakeholders to ensure vessels are loaded and depart efficiently and on time.
- Monitoring and maintaining service standards, actively seeking ways to enhance the customer experience.
- Ensuring all operational and customer requirements are fulfilled in line with DFDS processes and client expectations.
About you
You are a confident and enthusiastic individual with a strong commitment to delivering excellent customer service. With a professional telephone manner and the ability to handle customer inquiries efficiently, you take pride in resolving issues and building positive relationships. You’re comfortable using general IT systems, quick to pick up new processes, and thrive in a fast-paced environment where multitasking is key. A natural team player, you collaborate well with others while maintaining a proactive and adaptable approach to your work.
We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.
Working at DFDS
Join the movement and grow with us. Now about what we can give you. You’ll be able to access some fantastic benefits such as:
- Life assurance cover
- Contributory company pension scheme
- Holiday Purchase Scheme
- Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
- Full employee assistance programme including: Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family.
- Huge range of retail discounts from high street and online retailers
- Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.
While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.
Are we a match? Then what are you waiting for? Apply Now. If you think your personality, skills, experience, and desire match this role, we’d love to hear from you. Please send us your CV as soon as possible, as we’re keen to meet potential candidates on an ongoing basis. We look forward to hearing from you.
Customer and Operational Services Coordinator in Felixstowe employer: DFDS UK & Ireland
At DFDS, we pride ourselves on being an exceptional employer that values diversity and inclusivity, fostering a collaborative work culture where every team member can thrive. As a Customer and Operational Services Coordinator, you will enjoy a range of benefits including life assurance, a contributory pension scheme, and access to extensive employee assistance programmes, all while contributing to the vital infrastructure that connects communities across Europe. With ample opportunities for personal and professional growth through workplace activities and training courses, DFDS is committed to supporting your development in a dynamic and fast-paced logistics environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer and Operational Services Coordinator in Felixstowe
✨Tip Number 1
Network like a pro! Reach out to current employees at DFDS on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Customer and Operational Services Coordinator role.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and operational roles. Think about how you can showcase your problem-solving skills and ability to work in a fast-paced environment.
✨Tip Number 3
Show your enthusiasm for the role! When you get the chance to speak with recruiters or during interviews, express your passion for delivering excellent customer service and how you can contribute to the team at DFDS.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the DFDS family.
We think you need these skills to ace Customer and Operational Services Coordinator in Felixstowe
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Customer and Operational Services Coordinator role. Highlight your customer service experience and any relevant operational skills to show us you’re the perfect fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re excited about this role and how your background makes you a great candidate. Be genuine and let your personality come through!
Showcase Your Communication Skills:Since this role involves a lot of communication, make sure to demonstrate your strong written and verbal skills in your application. Whether it’s through your CV or cover letter, we want to see how you can effectively convey information.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at DFDS UK & Ireland
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer and Operational Services Coordinator role. Familiarise yourself with the key responsibilities, such as managing customer communication and coordinating with internal stakeholders. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about delivering excellent customer service, be prepared to share specific examples of how you've handled customer inquiries or resolved issues in the past. Highlight your professional telephone manner and any experience you have in a fast-paced environment to prove you're the right fit for the job.
✨Demonstrate Teamwork and Collaboration
This position requires a collaborative approach, so think of instances where you've successfully worked as part of a team. Be ready to discuss how you communicate with colleagues and stakeholders, and how you contribute to achieving common goals. This will show that you can thrive in a team-oriented environment.
✨Prepare Questions for Your Interviewers
Having thoughtful questions ready for your interviewers can set you apart from other candidates. Ask about the company culture, the team you'll be working with, or how success is measured in this role. This not only shows your interest but also helps you determine if the company is the right fit for you.
