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For Companies At a Glance
- Tasks: Check-in freight and passengers, deliver customer service, and assist with loading vessels.
- Company: Join DFDS, a diverse team driving change across Europe.
- Benefits: Life assurance, pension scheme, free ferry travel, and wellness support.
- Why this job: Be part of a critical infrastructure and make a real impact in your community.
- Qualifications: Proactive, customer-focused, and able to work independently under pressure.
- Other info: Dynamic role with training opportunities and a friendly team atmosphere.
The predicted salary is between 24000 - 36000 £ per year.
Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as Seasonal Operations Coordinator (May – September). Be part of the movement – and play your part.
About the role
Working predominantly on a any 5 from 7 shift pattern, days and nights, you will be responsible for:
- Accurately check-in freight and tourist vehicles/passengers at check-in booths or Driver's Reception.
- Deliver excellent customer service while handling ticket sales (cash & card).
- Assist with loading and discharging vessels, using hand-held UHF radios for communication.
- Ensure Health & Safety best practices for colleagues and customers.
- Process freight reservations via email and phone, meeting DFDS customer service standards.
- Adapt to a fast-paced, ever-changing environment with strong attention to detail.
About you
We need a proactive, professional, and customer-focused individual who can work independently and represent DFDS with confidence and enthusiasm. Working across various shift patterns, you'll join a dedicated, hardworking, and friendly team. Computer literacy is essential, along with the ability to remain calm under pressure.
We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.
Working at DFDS
Join the movement and grow with us. Be a valued member of a diverse team at DFDS and help drive change together. While you're with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.
Now about what we can give you.
You'll be able to access some fantastic benefits such as:
- Life assurance cover
- Contributory company pension scheme
- Holiday Purchase Scheme
- Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
- Full employee assistance programme including: Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family.
- Huge range of retail discounts from high street and online retailers
- Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.
- Access to Breeze, our award-winning Wellbeing platform.
- Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing.
Are we a match? Then what are you waiting for? Apply now. If you think your personality, skills, experience, and desire match this role, we'd love to hear from you. Please send us your CV as soon as possible, as we're keen to meet potential candidates on an ongoing basis. We look forward to hearing from you.
Seasonal Operations Coordinator in Dover employer: DFDS UK & Ireland
Contact Detail:
DFDS UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Seasonal Operations Coordinator in Dover
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the industry. A personal recommendation can go a long way in landing that Seasonal Operations Coordinator role.
✨Tip Number 2
Prepare for the interview by researching DFDS and understanding their values. Show them you’re not just another candidate; you’re someone who genuinely wants to be part of their mission and can contribute to their diverse team.
✨Tip Number 3
Practice your customer service skills! Since this role involves interacting with passengers and handling ticket sales, think of scenarios where you can demonstrate your ability to stay calm under pressure and deliver excellent service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the DFDS team and being part of the movement.
We think you need these skills to ace Seasonal Operations Coordinator in Dover
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Seasonal Operations Coordinator role. Highlight any customer service experience and your ability to work in a fast-paced environment, as these are key for us.
Craft a Compelling Cover Letter: Use your cover letter to showcase your enthusiasm for the role and the company. Share specific examples of how you've demonstrated proactivity and professionalism in previous jobs, so we can see how you'd fit into our team.
Showcase Your Communication Skills: Since you'll be handling ticket sales and communicating with customers, it's important to demonstrate your strong communication skills in your application. Use clear and concise language, and make sure to proofread for any errors!
Apply Through Our Website: We encourage you to apply directly through our website. This way, your application will go straight to us, and we can review it promptly. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at DFDS UK & Ireland
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Seasonal Operations Coordinator. Familiarise yourself with tasks like check-in procedures, customer service expectations, and health & safety protocols. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this position involves delivering excellent customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your ability to remain calm under pressure and how you handle challenging situations with a positive attitude.
✨Demonstrate Adaptability
The job requires working in a fast-paced environment with changing demands. Be ready to discuss times when you've successfully adapted to new challenges or changes in your work environment. This will show that you're proactive and can thrive in dynamic situations.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team culture, training opportunities, or the company's future plans. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you.