At a Glance
- Tasks: Support customers via phone, email, chat, and online platforms while managing bookings and resolving queries.
- Company: Join a diverse team focused on delivering excellent customer service.
- Benefits: Enjoy life assurance, pension scheme, free ferry travel, and extensive retail discounts.
- Other info: Flexible shifts available, with opportunities for additional hours and career growth.
- Why this job: Make a real difference in customer experiences while developing your communication skills.
- Qualifications: Strong communication skills and a friendly attitude; previous experience is a plus but not essential.
The predicted salary is between 12 - 15 € per hour.
About the role
Working any 5 days from 7 (Monday to Sunday) on a 24‑hour per week contract, with shifts between 08:00–18:00, this is a 3‑month fixed term contract with the opportunity to work additional hours. In this role, you’ll support our customers by delivering excellent service across phone, email, chat, and online platforms. You’ll help manage bookings, resolve queries, and identify opportunities to enhance the customer experience.
Responsibilities
- Handling reservations and responding to customer enquiries across multiple channels
- Resolving customer queries, requests, and complaints at the first point of contact
- Providing a professional, friendly, and efficient service at all times
- Proactively contacting customers to promote products and services
- Identifying opportunities to cross‑sell and upsell where appropriate
- Accurately updating systems and maintaining customer records
- Working closely with your team to deliver a consistent customer experience
About you
You’ll be a confident communicator with strong customer service skills and the ability to build rapport easily. Previous contact centre experience is desirable but not essential; what matters most is your attitude, communication style, and willingness to learn. You’ll be comfortable using computer systems, have strong attention to detail, and be able to multitask while maintaining quality.
You’ll thrive in this role if you’re friendly, people focused and enjoy working as part of a team. Flexibility is key, as you’ll be working across a range of shifts including evenings and weekends. A positive mindset, strong conversational skills, and a commitment to delivering great customer experiences will help you succeed.
Benefits
- Life assurance cover
- Contributory company pension scheme
- Holiday Purchase Scheme
- Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
- Full employee assistance programme including proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family.
- Huge range of retail discounts from high street and online retailers
- Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.
- Access to myStrength, our Wellbeing platform, which has plenty of content to support and improve your mental wellness needs.
- Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing.
We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all.
Customer Interaction Specialist - FTC (3 months) employer: DFDS UK & Ireland
As a Customer Interaction Specialist, you will join a dynamic team that values excellent customer service and fosters a supportive work environment. With benefits like life assurance, a contributory pension scheme, and free ferry travel for guests, the company prioritises employee wellbeing and growth. The inclusive culture encourages diverse perspectives, making it an ideal place for those looking to thrive in a collaborative setting while enhancing their skills.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Interaction Specialist - FTC (3 months)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and culture. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Try role-playing common customer service scenarios with a friend or family member. This will boost your confidence and help you think on your feet during the real deal.
✨Tip Number 3
Be ready to showcase your skills! Prepare examples of how you've handled customer queries or complaints in the past. Highlighting your problem-solving abilities will make you stand out as a candidate.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Customer Interaction Specialist - FTC (3 months)
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've handled queries and complaints in the past, so share specific examples that showcase your ability to deliver excellent service.
Be Yourself:We love authenticity! Let your personality shine through in your written application. Use a friendly tone and don’t be afraid to show your enthusiasm for the role and the company.
Tailor Your Application:Take a moment to read through the job description and tailor your application accordingly. Mention how your skills align with the responsibilities listed, especially around communication and teamwork, as these are key for us.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at DFDS UK & Ireland
✨Know the Role Inside Out
Before your interview, make sure you understand the responsibilities of a Customer Interaction Specialist. Familiarise yourself with handling reservations, resolving queries, and promoting products. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since this role requires strong communication skills, practice articulating your thoughts clearly. Think of examples from your past experiences where you've successfully resolved customer issues or built rapport. This will demonstrate your ability to connect with customers effectively.
✨Be Ready for Scenario Questions
Prepare for situational questions that might ask how you'd handle specific customer interactions. Think about times when you've dealt with difficult customers or managed multiple tasks at once. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Emphasise Your Team Spirit
This role involves working closely with a team, so highlight your ability to collaborate. Share examples of how you've contributed to a team environment in the past, whether through supporting colleagues or sharing ideas to improve customer service.
