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For Companies At a Glance
- Tasks: Lead operations and customer service at our Immingham Dock site, driving performance and efficiency.
- Company: Join DFDS, a key player in community infrastructure across Europe.
- Benefits: Enjoy life assurance, pension scheme, free ferry travel, and extensive health support.
- Why this job: Shape the future of our company while making a real impact in a dynamic environment.
- Qualifications: 3+ years in customer service or operations, ideally in warehousing or transport.
- Other info: Diverse and inclusive team culture with strong career development opportunities.
The predicted salary is between 36000 - 60000 Ā£ per year.
Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as a Business and Operations Manager. Be part of the movement - and play your part.
About the role
Working Monday to Friday, 08:00ā17:00, you will be leading and developing both the operational and customer service functions at our Immingham Dock site, with full ownership of performance, service delivery, and commercial outcomes.
You will be responsible for:
- Delivering exceptional customer service and managing key customer accounts
- Building and analysing KPI reports across warehouse and transport operations
- Identifying improvement opportunities and implementing efficiency initiatives
- Managing P&L, including rate reviews, spot quotes, and cost control
- Working closely with commercial and strategic sales teams to grow the business
- Leading projects, including digitalisation and standardisation initiatives
You will work closely with internal commercial and operational stakeholders to ensure SLAs are consistently met and exceeded.
About you
You will bring at least 3 years' experience in a customer service or operational role within a warehousing and transport environment. A qualification in logistics, supply chain, customer service, or forwarding would be advantageous.
You will be selfāmotivated, organised, and detailāfocused, with a strong customerāservice mindset and a flexible, adaptable approach. Comfortable working in a fastāmoving environment, you will use your initiative to solve problems, drive improvements, and build strong working relationships with customers and internal teams.
We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.
Working at DFDS
Join the movement and grow with us. Now about what we can give you. You will be able to access some fantastic benefits such as:
- Life assurance cover
- Contributory company pension scheme
- Holiday Purchase Scheme
- Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
- Full employee assistance programme including: Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family.
- Huge range of retail discounts from high street and online retailers
- Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.
- Access to myStrength, our Wellbeing platform, which has plenty of content to support and improve your mental wellness needs.
- Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing.
While you are with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.
Are we a match? Then what are you waiting for? Apply Now. If you think your personality, skills, experience, and desire match this role, we would love to hear from you. Please send us your CV as soon as possible, as we are keen to meet potential candidates on an ongoing basis. We look forward to hearing from you.
Business & Operations Manager employer: DFDS UK & Ireland
Contact Detail:
DFDS UK & Ireland Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land Business & Operations Manager
āØTip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
āØTip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how you can contribute to their mission. This will help you stand out and show that you're genuinely interested in being part of the team.
āØTip Number 3
Practice your responses to common interview questions. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you articulate your experiences clearly and effectively.
āØTip Number 4
Donāt forget to follow up after your interview! A simple thank-you email can go a long way in leaving a positive impression. Plus, it shows your enthusiasm for the role and keeps you on their radar.
We think you need these skills to ace Business & Operations Manager
Some tips for your application š«”
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service and operational experience, especially in warehousing and transport, to show us youāre the right fit for the role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why youāre passionate about this position. Share specific examples of how you've delivered exceptional customer service or led projects that improved efficiency in your previous roles.
Showcase Your Achievements: Quantify your successes! If you've managed P&L or built KPI reports, let us know the impact of your work. Numbers speak volumes, so donāt shy away from sharing your accomplishments.
Apply Through Our Website: We encourage you to apply directly through our website. Itās the best way for us to receive your application and ensures youāre considered for the role as soon as possible. Donāt waitāsend us your application today!
How to prepare for a job interview at DFDS UK & Ireland
āØKnow Your Numbers
As a Business & Operations Manager, you'll be dealing with KPIs and P&L management. Brush up on your financial metrics and be ready to discuss how you've used data to drive improvements in previous roles. This shows you understand the business side of operations.
āØCustomer Service Focus
Since exceptional customer service is key, prepare examples of how you've successfully managed customer accounts or resolved issues. Highlight your customer-centric approach and how it has positively impacted your previous employers.
āØShowcase Your Leadership Skills
You'll be leading projects and teams, so think of specific instances where you've taken charge. Discuss your leadership style and how you've motivated teams to achieve operational goals. This will demonstrate your capability to lead effectively.
āØBe Ready for Problem-Solving
In a fast-paced environment, problem-solving is crucial. Prepare to discuss challenges you've faced in operations and how you tackled them. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
