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For Companies At a Glance
- Tasks: Coordinate customer communications and ensure efficient delivery processes.
- Company: Join a leading company that values community and teamwork.
- Benefits: Enjoy life assurance, pension schemes, free ferry travel, and wellness support.
- Why this job: Be part of a movement that shapes communities and enhances customer experiences.
- Qualifications: Strong communication skills and ability to manage multiple tasks effectively.
- Other info: Opportunities for personal development and a supportive work environment.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as a Business & Operations Coordinator. Be part of the movement - and play your part.
About the role
In this role, you will play a key part in delivering a consistently high standard of customer service by understanding customer requirements and ensuring clear, accurate, and timely communication at all times. Acting as a central point of coordination between customers, warehouses, and transport teams, you will help ensure that deliveries are planned, tracked, and completed efficiently while maintaining accurate systems and documentation.
- Managing daily customer communications, ensuring all queries, updates, and call-offs are acknowledged and actioned promptly.
- Maintaining and updating stock and transport management systems, ensuring all data is accurate and up to date.
- Preparing and processing delivery and returns documentation in line with customer requirements.
- Monitoring delivery progress, liaising with planners and warehouses to track ETA’s and proactively update customers.
- Capturing and recording data to support KPI reporting, invoicing, and operational performance tracking.
About you
You are a confident and effective communicator who takes pride in delivering a high standard of work, even in a fast‑paced environment. With strong planning and organisational skills, you can manage multiple tasks efficiently while maintaining a high level of accuracy and attention to detail. You approach challenges with a logical mindset and a proactive attitude, always looking for solutions and opportunities to improve performance and quality. You are enthusiastic, resilient, and adaptable, with a positive, “can do” approach to your work. Comfortable working under pressure, you remain focused and composed while supporting your team and maintaining excellent customer service standards. You are confident using computer systems, have a professional telephone manner, and are not afraid to question or challenge where needed to achieve the best outcomes. Above all, you are committed, respectful, and a strong team player who values collaboration and continuous improvement.
Working at DFDS
Join the movement and grow with us.
Benefits
Now about what we can give you. You’ll be able to access some fantastic benefits such as:
- Life assurance cover
- Contributory company pension scheme
- Holiday Purchase Scheme
- Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
- Full employee assistance programme including proactive financial, emotional, mental, and physical health care support such as face‑to‑face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family.
- Huge range of retail discounts from high street and online retailers
- Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.
- Access to myStrength, our Wellbeing platform which has plenty of content to support and improve your mental wellness needs.
- Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing.
While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.
Business & Operations Coordinator employer: DFDS UK & Ireland
Contact Detail:
DFDS UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business & Operations Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role thoroughly. Understand their values and how you can contribute to their mission. This will help you stand out as someone who genuinely cares about being part of the team.
✨Tip Number 3
Practice your communication skills! Since this role is all about clear and timely communication, make sure you can articulate your thoughts well. Consider mock interviews with friends or family to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our movement and being part of something bigger.
We think you need these skills to ace Business & Operations Coordinator
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We want to see that you’re excited about being part of our team and contributing to our mission. A little enthusiasm goes a long way!
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the job description. We love seeing candidates who take the time to connect their background to what we’re looking for in a Business & Operations Coordinator.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your communication is easy to follow. This will reflect your ability to manage customer communications effectively!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at DFDS UK & Ireland
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Business & Operations Coordinator. Familiarise yourself with customer service standards, stock management systems, and delivery processes. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As this role requires effective communication, prepare examples of how you've successfully managed customer queries or coordinated between teams in the past. Practise articulating your thoughts clearly and concisely, as this will demonstrate your ability to maintain clear and timely communication.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've faced challenges and how you approached them. Be ready to discuss your logical mindset and proactive attitude towards finding solutions. This will highlight your adaptability and resilience, which are key traits for this position.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and opportunities for development. This shows your enthusiasm for the role and helps you assess if the company is the right fit for you.