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- Tasks: Support terminal and warehouse operations, coordinating trailer movements and communication.
- Company: Join DFDS, a key player in European logistics, focused on community service and innovation.
- Benefits: Enjoy life assurance, pension schemes, free ferry travel, and extensive employee support.
- Why this job: Be part of a diverse team, learn on the job, and contribute to meaningful change.
- Qualifications: No specific qualifications needed; just bring a positive attitude and willingness to learn.
- Other info: Flexible working hours with potential for shifts; supportive environment with experienced colleagues.
Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as Apprentice Operations Customer Service Coordinator.
Be part of the movement – and play your part.
About the role
This is a hands-on apprenticeship role supporting our busy terminal and warehouse operations at Immingham Dock. You’ll play a key part in the day-to-day coordination of trailer movements, ensuring smooth and accurate communication between hauliers, warehouse staff, and our terminal team.
You will be responsible for booking trailers in and out of our warehouses and terminal operations, supporting the logistics flow and maintaining accurate records in our systems.
- Log and manage trailer arrivals and departures using internal booking platforms
- Communicate directly with drivers and haulage companies
- Update schedules and system records to ensure operational accuracy
- Support the warehouse and terminal teams with coordination tasks
- Learn and adhere to safety and compliance procedures
You’ll be joining a team of 34 experienced colleagues with an average length of service of 14 years. It’s a well-established department that’s actively evolving and focused on building resilience for the future. You\’ll work in a collaborative environment where guidance and support are always available, but where fresh thinking is welcomed.
You\’ll have access to the necessary IT tools, including our in-house transport management systems and Microsoft Office applications. The work environment is fast paced but supportive.
About you
We want you to help define our collective future and show us the best way forward by bringing a strong work ethic and an eagerness to learn. No specific qualifications or prior experience are needed, just a willingness to get stuck in, a positive attitude, and an openness to trying new ways of working.
This role will suit someone who’s naturally reliable and enjoys working with people. Flexibility is key, while the role is based on 39 hours a week (Monday to Friday), there may be opportunities to work 12-hour shifts or nights as part of your future development.
We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.
Working at DFDS
Join the movement and grow with us.
Be a valued member of a diverse team at DFDS and help drive change together.
While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.
Now about what we can give you. You’ll be able to access some fantastic benefits such as:
- Life assurance cover
- Contributory company pension scheme
- Holiday Purchase Scheme
- Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
- Full employee assistance programme including:
- Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family.
- Huge range of retail discounts from high street and online retailers
- Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.
- Access to Breeze, our award-winning Wellbeing platform.
- Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing.
Are we a match? Then what are you waiting for? Apply now.
If you think your personality, skills, experience, and desire match this role, we’d love to hear from you. Please send us your CV as soon as possible, as we’re keen to meet potential candidates on an ongoing basis.
We look forward to hearing from you.
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Apprentice Operations Customer Service Coordinator employer: DFDS UK & Ireland
Contact Detail:
DFDS UK & Ireland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice Operations Customer Service Coordinator
✨Tip Number 1
Familiarise yourself with the logistics and transport industry. Understanding the basics of trailer movements and warehouse operations will give you a solid foundation to discuss during your interview.
✨Tip Number 2
Show your enthusiasm for teamwork and collaboration. Since this role involves working closely with various teams, be prepared to share examples of how you've successfully worked in a team environment in the past.
✨Tip Number 3
Demonstrate your willingness to learn and adapt. Highlight any experiences where you've had to quickly pick up new skills or adapt to changing situations, as this will resonate well with the apprenticeship's hands-on nature.
✨Tip Number 4
Research DFDS and its values. Understanding the company's commitment to diversity and inclusivity can help you align your personal values with theirs, making you a more attractive candidate.
We think you need these skills to ace Apprentice Operations Customer Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the role of Apprentice Operations Customer Service Coordinator. Emphasise any teamwork, communication, or logistical experience you may have.
Craft a Strong Cover Letter: Write a cover letter that showcases your eagerness to learn and your positive attitude. Mention why you are interested in this apprenticeship and how you can contribute to the team at DFDS.
Highlight Soft Skills: Since the role requires working closely with others, emphasise your reliability, flexibility, and ability to work in a fast-paced environment. Provide examples of how you've demonstrated these qualities in past experiences.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at DFDS UK & Ireland
✨Show Your Enthusiasm
Make sure to express your eagerness to learn and contribute. This role is all about being part of a team, so demonstrating a positive attitude and willingness to get stuck in will resonate well with the interviewers.
✨Familiarise Yourself with Logistics Basics
Even though no specific qualifications are required, having a basic understanding of logistics and operations can set you apart. Brush up on terms related to trailer movements and warehouse operations to show that you're proactive.
✨Highlight Your Communication Skills
Since the role involves direct communication with drivers and haulage companies, be prepared to discuss your experience in coordinating with others. Share examples of how you've effectively communicated in past roles or situations.
✨Demonstrate Flexibility and Reliability
The job requires someone who is reliable and flexible. Be ready to talk about times when you've adapted to changing circumstances or taken on additional responsibilities, showcasing your ability to thrive in a fast-paced environment.
