At a Glance
- Tasks: Deliver exceptional customer service and manage check-ins, ticketing, and vessel operations.
- Company: Join DFDS, a diverse team driving change across Europe.
- Benefits: Enjoy a pension scheme, ferry discounts, and comprehensive wellbeing support.
- Other info: Flexible shifts with opportunities for personal and professional development.
- Why this job: Be part of a critical infrastructure and make a real impact in your community.
- Qualifications: Strong communication skills, computer literacy, and a passion for customer service.
The predicted salary is between 12 - 15 £ per hour.
Be part of the movement – and play your part. Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as a Seasonal Operations Coordinator.
About the role
In this role, you'll be responsible for delivering exceptional customer service while ensuring the efficient handling of check‑ins, ticketing, and vessel operations. You will use various systems, handle communication with customers and authorities, and assist with the loading and discharging of vehicles and passengers. This role will require you to work an 8‑hour variable shift pattern, 5 out of 7 days per week. Please note this is a 0‑hour contract running until September 2026.
You will be responsible for:
- Operate Seabook & Phoenix systems for vehicle and passenger check‑ins.
- Provide service updates to customers as directed by the Duty Manager or Supervisor.
- Verify hazardous materials in Hazcheck to ensure proper handling.
- Coordinate with authorities to ensure compliance with safety regulations.
- Assist with vessel loading, discharging, and passenger embarkation, including those with reduced mobility (Use of hand‑held UHF radios).
About you
Join our team if you embody customer focus, possess excellent communication skills, and are computer literate. We're seeking individuals who step up when no one else does, thriving on efficiency and constantly seeking improvement. Passionate about hands‑on assistance, you shine in crisis situations, making swift, decisive actions benefiting our team and customers. If you're a strong communicator, team player, and thrive in challenging environments, we want you on our team. We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.
Working at DFDS
Join the movement and grow with us. Be a valued member of a diverse team at DFDS and help drive change together. While you're with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.
Now about what we can give you. You'll be able to access some fantastic benefits such as:
- Contributory pension scheme
- Concessionary offering on our passenger ferry routes such as Dover and France / Newcastle and Amsterdam
- Full employee assistance programme including proactive financial, emotional, mental, and physical health care support
- Huge range of retail discounts from high street and online retailers
- Access to an award‑winning Wellbeing platform.
- Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing.
Are we a match? Then what are you waiting for? Apply Now. If you think your personality, skills, experience match these potential opportunities, we’d love to hear from you. Please send us your CV as soon as possible, as we're keen to meet potential candidates on an ongoing basis. We look forward to hearing from you.
Seasonal Operations Coordinator employer: DFDS Germany ApS & Co.
At DFDS, we pride ourselves on being an exceptional employer that values diversity and inclusivity, fostering a supportive work culture where every team member can thrive. As a Seasonal Operations Coordinator, you'll enjoy access to fantastic benefits, including a contributory pension scheme and extensive employee assistance programmes, all while contributing to the vital infrastructure that serves communities across Europe. With ample opportunities for personal and professional growth through workplace activities and training courses, joining our team means becoming part of a movement dedicated to excellence and customer service.
Contact Details:
DFDS Germany ApS & Co. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Seasonal Operations Coordinator
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the industry. A personal recommendation can go a long way in landing that Seasonal Operations Coordinator role.
✨Tip Number 2
Prepare for the interview by researching the company and its values. Understand what makes DFDS tick and be ready to share how your skills align with their mission. Show them you’re not just another candidate!
✨Tip Number 3
Practice your communication skills! Since this role requires excellent customer service, consider role-playing common scenarios you might face. The more comfortable you are, the better you'll shine during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team at DFDS.
We think you need these skills to ace Seasonal Operations Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Seasonal Operations Coordinator role. Highlight your customer service experience and any relevant systems you've used, like Seabook or Phoenix.
Show Off Your Communication Skills:Since this role requires excellent communication, don’t shy away from showcasing your ability to interact with customers and authorities. Use examples in your application that demonstrate how you’ve effectively communicated in past roles.
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about why you’re a great fit for our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role as soon as possible!
How to prepare for a job interview at DFDS Germany ApS & Co.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Seasonal Operations Coordinator. Familiarise yourself with the Seabook & Phoenix systems and the importance of customer service in this role. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Communication Skills
Since excellent communication is key for this position, prepare examples from your past experiences where you've effectively communicated with customers or team members. Think about times when you had to handle challenging situations and how you resolved them – this will demonstrate your ability to thrive under pressure.
✨Demonstrate Your Team Spirit
This role requires a strong team player, so be ready to discuss how you work well with others. Share specific instances where you collaborated with colleagues to achieve a common goal or improved processes. Highlighting your adaptability and willingness to step up will resonate well with the interviewers.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, training opportunities, and how success is measured in this role. This shows your enthusiasm for the position and helps you determine if it's the right fit for you.
