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For Companies At a Glance
- Tasks: Coordinate freight operations, ensuring smooth check-ins and vessel handling.
- Company: Join DFDS, a key player in European transport and logistics.
- Benefits: Enjoy a pension scheme, holiday purchase options, and retail discounts.
- Why this job: Be part of a diverse team, making a real impact in the community.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Opportunities for training and development available.
The predicted salary is between 30000 - 42000 £ per year.
Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as a Freight Operations Coordinator. Be part of the movement – and play your part.
About the role
In this role, you will be responsible for delivering exceptional customer service while ensuring the efficient handling of check-ins, ticketing, and vessel operations. You will use various systems, handle communication with customers and authorities, and assist with the loading and discharging of vehicles and freight. Your responsibilities will include:
- Operating Seabook & Phoenix systems for vehicle check-ins.
- Providing service updates to customers as directed by the Duty Manager or Supervisor.
- Verifying hazardous materials in Hazcheck to ensure proper handling.
- Coordinating with authorities to ensure compliance with safety regulations.
- Assisting with vessel loading and discharging, including those with reduced mobility (use of hand-held UHF radios).
About you
Join our team if you embody customer focus, possess excellent communication skills, and are computer literate. We are seeking individuals who step up when no one else does, thrive on efficiency, and constantly seek improvement. Passionate about hands-on assistance, you shine in crisis situations, making swift, decisive actions benefiting our team and customers. If you are a strong communicator, team player, and thrive in challenging environments, we want you on our team. You may be asked to work between the Poole and Portsmouth ports on occasion.
We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills, and strong characters bring out the best in us all. And we cannot wait for you to join.
Working at DFDS
Join the movement and grow with us. Be a valued member of a diverse team at DFDS and help drive change together. While you are with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.
Now about what we can give you. You will be able to access some fantastic benefits such as:
- Contributory pension scheme
- Holiday Purchase Scheme
- Concessionary offering on our passenger ferry routes such as Portsmouth / Jersey, Dover / France & Newcastle / Amsterdam
- Full employee assistance programme including proactive financial, emotional, mental, and physical health care support
- Huge range of retail discounts from high street and online retailers
- Access to an award-winning Wellbeing platform
- Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing
- You are allocated 25 holiday days, excluding bank & public holidays, which runs from 1 January to 31 December (pro rata).
Are we a match? Then what are you waiting for? Apply Now. If you think your personality, skills, experience, and desire match this role, we would love to hear from you. Please send us your CV as soon as possible, as we are keen to meet potential candidates on an ongoing basis. We look forward to hearing from you.
Ongoing Freight Operations Coordinator Portsmouth, United Kingdom employer: DFDS Germany ApS & Co.
Contact Detail:
DFDS Germany ApS & Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ongoing Freight Operations Coordinator Portsmouth, United Kingdom
✨Tip Number 1
Familiarise yourself with the Seabook and Phoenix systems before your interview. Understanding how these systems work will not only show your initiative but also demonstrate your readiness to hit the ground running in the role.
✨Tip Number 2
Brush up on your knowledge of safety regulations and hazardous materials handling. Being able to discuss these topics confidently during your conversation will highlight your commitment to compliance and safety in operations.
✨Tip Number 3
Prepare examples of how you've provided exceptional customer service in previous roles. This will help you illustrate your customer focus and communication skills, which are key attributes for the Freight Operations Coordinator position.
✨Tip Number 4
Show your enthusiasm for teamwork and adaptability by discussing past experiences where you thrived in challenging environments. This will resonate well with our values and demonstrate that you're a great fit for our diverse team.
We think you need these skills to ace Ongoing Freight Operations Coordinator Portsmouth, United Kingdom
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Freight Operations Coordinator position. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service, communication, and any operational roles. Use bullet points for clarity and focus on achievements that demonstrate your ability to thrive in challenging environments.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight specific examples from your past experiences that showcase your problem-solving skills, teamwork, and ability to handle crisis situations effectively.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at DFDS Germany ApS & Co.
✨Showcase Your Customer Service Skills
Since the role heavily focuses on delivering exceptional customer service, be prepared to share specific examples of how you've successfully handled customer interactions in the past. Highlight your ability to remain calm and efficient, especially in challenging situations.
✨Familiarise Yourself with Relevant Systems
Make sure you have a basic understanding of the Seabook & Phoenix systems mentioned in the job description. If possible, do a bit of research on these systems so you can discuss how your technical skills will help you operate them effectively.
✨Demonstrate Your Communication Skills
As communication is key in this role, practice articulating your thoughts clearly and confidently. Be ready to discuss how you would coordinate with authorities and team members, ensuring compliance with safety regulations and smooth operations.
✨Emphasise Your Team Player Attitude
The company values diversity and teamwork, so be sure to express your willingness to collaborate and support your colleagues. Share examples of how you've contributed to a team environment in previous roles, especially in high-pressure situations.
