At a Glance
- Tasks: Ensure smooth passenger operations and provide excellent customer service.
- Company: Join DFDS, a key player in European transport and logistics.
- Benefits: Enjoy free ferry travel, retail discounts, and comprehensive health support.
- Other info: Flexible hours with opportunities for personal and professional growth.
- Why this job: Be part of a dynamic team shaping travel experiences across Europe.
- Qualifications: Strong communication skills and a passion for customer service required.
The predicted salary is between 12 - 15 € per hour.
Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as a Port Operations Coordinator.
About the role
As a Passenger Services Assistant, you will play a key role in ensuring the smooth and efficient handling of all passenger operations, providing excellent customer service throughout the departure and arrival process. You will work closely with internal teams and external partners to deliver a safe, professional, and welcoming experience for all travellers, while maintaining compliance with company and regulatory standards. You will be required to work any 5 from 7, between 08:00-17:00. Please note this role is a 0 hour contract for 6 months.
You will be responsible for:
- Assisting with all aspects of passenger departure and arrival procedures to ensure smooth daily operations.
- Managing the passenger check-in process, providing a friendly and efficient service to all customers.
- Responding to passenger enquiries and offering support to resolve any issues promptly and professionally.
- Liaising with third-party stakeholders such as the Port of Tyne, UK Border Force, and Special Branch to maintain compliance and operational efficiency.
- Meeting performance targets related to speed, service quality, efficiency, and sales while keeping up to date with industry developments and procedures.
About you
You will be a confident, self‑motivated professional with a positive attitude and a passion for delivering excellent customer service. With proven experience in resolving customer issues, you bring strong communication skills and the ability to explain processes and procedures clearly and patiently. You thrive in a fast‑paced environment, balancing multiple tasks while maintaining professionalism and attention to detail. Proficiency in MS Word, Excel, PowerPoint, and other relevant software will support you in performing your role efficiently.
Working at DFDS
Join the movement and grow with us.
Benefits:
- Life assurance cover
- Contributory company pension scheme
- Holiday Purchase Scheme
- Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
- Full employee assistance programme including: Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family.
- Huge range of retail discounts from high street and online retailers
- Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.
- Access to myStrength, our Wellbeing platform, which has plenty of content to support and improve your mental wellness needs.
- Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing.
While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.
Port Operations Coordinator FTC 6 Months in Newcastle upon Tyne employer: DFDS Germany ApS & Co.
At DFDS, we pride ourselves on being an excellent employer, offering a supportive work culture that values each team member's contribution to our critical infrastructure. With comprehensive benefits including life assurance, a contributory pension scheme, and extensive employee assistance programmes, we prioritise your wellbeing and professional growth. Join us in a dynamic environment where you can develop your skills while providing exceptional service to travellers across Europe.
StudySmarter Expert Advice🤫
We think this is how you could land Port Operations Coordinator FTC 6 Months in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute to their mission. This will help you stand out and show that you're genuinely interested in being part of the team.
✨Tip Number 3
Practice your responses to common interview questions. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you articulate your experiences clearly and confidently.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Port Operations Coordinator FTC 6 Months in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know how much you love delivering excellent customer service. Share specific examples of how you've gone above and beyond to help customers in the past. We want to see that spark!
Tailor Your CV and Cover Letter:Make sure your CV and cover letter are tailored to the Port Operations Coordinator role. Highlight relevant experience and skills that match the job description. We appreciate when candidates take the time to connect their background with what we’re looking for.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We want to understand your qualifications without having to decipher complex sentences. Remember, clarity is key!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way!
How to prepare for a job interview at DFDS Germany ApS & Co.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Port Operations Coordinator. Familiarise yourself with passenger operations, customer service expectations, and compliance standards. This will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role heavily focuses on providing excellent customer service, prepare examples from your past experiences where you've successfully resolved customer issues or improved service quality. Highlight your communication skills and ability to handle multiple tasks in a fast-paced environment.
✨Research the Company and Industry
Take some time to learn about DFDS and its operations, especially regarding passenger services. Understanding the company's values and recent developments in the industry will allow you to tailor your responses and show that you're not just looking for any job, but specifically want to be part of their team.
✨Prepare Questions for Them
Interviews are a two-way street, so think of insightful questions to ask your interviewers. Inquire about the team dynamics, training opportunities, or how they measure success in the role. This shows your enthusiasm and helps you determine if the company is the right fit for you.
