At a Glance
- Tasks: Coordinate freight operations, ensuring safe and efficient handling of cargo.
- Company: Join DFDS, a leader in freight services across Europe.
- Benefits: Enjoy free ferry travel, life assurance, and extensive employee support.
- Other info: Diverse and inclusive workplace with great career development opportunities.
- Why this job: Be part of a dynamic team that shapes critical infrastructure.
- Qualifications: Customer-focused with strong communication and organisational skills.
The predicted salary is between 30000 - 40000 £ per year.
Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as a Freight Operations Coordinator. Be part of the movement - and play your part.
About the role
You will play a key role in ensuring the safe, efficient, and professional handling of freight traffic through the terminal. Working in a fast-paced port environment, you will support vessel operations, deliver excellent customer service, and ensure all freight movements are accurately processed in line with operational, safety, and regulatory standards.
You will be responsible for:
- Carrying out freight vehicle check-in at the terminal using Phoenix and Hazcheck systems, ensuring all movements are accurately recorded.
- Processing freight ticket sales and payments via credit card, maintaining high levels of customer service and accuracy.
- Supporting vessel loading and discharge operations, communicating effectively with operational teams using hand-held UHF radios.
- Verifying and monitoring pre-advised hazardous cargo within Hazcheck, ensuring full compliance with safety and regulatory requirements.
- Providing service updates to customers and liaising with relevant authorities and government agencies as directed by the Duty Manager or Duty Supervisor.
About you
You are a highly customer-focused individual who takes pride in always delivering a professional and efficient service. As a representative of DFDS, you understand the importance of presenting yourself in a smart and professional manner, acting as a positive ambassador for the business. With excellent communication skills, you are confident engaging with drivers, customers, colleagues, and external agencies in a clear and courteous way. You are well organised, able to prioritise tasks effectively in a busy operational environment, and comfortable using computer systems to process information accurately. Self-motivated and proactive, you can work on your own initiative while also contributing positively as part of a wider team.
We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.
Working at DFDS
Join the movement and grow with us. Now about what we can give you. You’ll be able to access some fantastic benefits such as:
- Life assurance cover
- Contributory company pension scheme
- Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
- Full employee assistance programme including: Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family.
- Huge range of retail discounts from high street and online retailers
- Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.
- Access to myStrength, our Wellbeing platform, which has plenty of content to support and improve your mental wellness needs.
While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.
Apply
If you think your personality, skills, experience, and desire match this role, we’d love to hear from you. Please send us your CV as soon as possible, as we’re keen to meet potential candidates on an ongoing basis. We look forward to hearing from you.
Freight Operations Coordinator in London employer: DFDS Germany ApS & Co.
At DFDS, we pride ourselves on being a dynamic and inclusive employer that values the contributions of every team member. As a Freight Operations Coordinator, you will enjoy a supportive work culture that prioritises employee well-being and professional growth, alongside fantastic benefits such as free ferry travel and comprehensive health support. Join us in a fast-paced port environment where your skills will be recognised and developed, making a meaningful impact on communities across Europe.
Contact Details:
DFDS Germany ApS & Co. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Freight Operations Coordinator in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute to their mission. This will help you stand out as someone who genuinely cares about being part of the team.
✨Tip Number 3
Practice your communication skills! Since you'll be engaging with drivers, customers, and colleagues, being clear and courteous is key. Role-play common scenarios to boost your confidence before the big day.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our movement and being part of something bigger.
We think you need these skills to ace Freight Operations Coordinator in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Freight Operations Coordinator role. Highlight any relevant experience in freight handling, customer service, or working in fast-paced environments to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how you can contribute to our team. Be sure to mention your communication skills and ability to work under pressure.
Showcase Your Customer Focus:Since this role is all about delivering excellent customer service, make sure to include examples of how you've gone above and beyond for customers in the past. We love seeing candidates who take pride in their service!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen to join our movement!
How to prepare for a job interview at DFDS Germany ApS & Co.
✨Know Your Freight Operations
Familiarise yourself with the key responsibilities of a Freight Operations Coordinator. Understand the processes involved in freight handling, vessel operations, and customer service. This knowledge will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Showcase Your Communication Skills
Since effective communication is crucial in this role, prepare examples of how you've successfully engaged with customers or colleagues in the past. Be ready to discuss how you would handle communication in a busy port environment, especially when using tools like hand-held UHF radios.
✨Demonstrate Your Organisational Skills
Think of specific instances where you've had to prioritise tasks in a fast-paced setting. Share these experiences during the interview to illustrate your ability to stay organised and efficient, which is essential for managing freight movements accurately.
✨Emphasise Your Customer Focus
Prepare to discuss how you ensure high levels of customer service. Think about times when you went above and beyond for a customer or resolved an issue effectively. This will show that you understand the importance of being a positive ambassador for the company.
