At a Glance
- Tasks: Coordinate freight operations, ensuring safe and efficient handling of cargo in a busy port.
- Company: Join DFDS, a key player in European logistics with a focus on community service.
- Benefits: Enjoy life assurance, pension scheme, free ferry travel, and extensive employee support.
- Other info: Access training courses and a wellbeing platform to support your personal development.
- Why this job: Be part of a dynamic team that values diversity and offers real career growth.
- Qualifications: Customer-focused, organised, and skilled in communication and computer systems.
The predicted salary is between 30000 - 40000 £ per year.
Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as a Freight Operations Coordinator. Be part of the movement - and play your part.
About the role
You will play a key role in ensuring the safe, efficient, and professional handling of freight traffic through the terminal. Working in a fast-paced port environment, you will support vessel operations, deliver excellent customer service, and ensure all freight movements are accurately processed in line with operational, safety, and regulatory standards. You will be responsible for:
- Carrying out freight vehicle check-in at the terminal using Phoenix and Hazcheck systems, ensuring all movements are accurately recorded.
- Processing freight ticket sales and payments via credit card, maintaining high levels of customer service and accuracy.
- Supporting vessel loading and discharge operations, communicating effectively with operational teams using hand-held UHF radios.
- Verifying and monitoring pre-advised hazardous cargo within Hazcheck, ensuring full compliance with safety and regulatory requirements.
- Providing service updates to customers and liaising with relevant authorities and government agencies as directed by the Duty Manager or Duty Supervisor.
About you
You are a highly customer-focused individual who takes pride in always delivering a professional and efficient service. As a representative of DFDS, you understand the importance of presenting yourself in a smart and professional manner, acting as a positive ambassador for the business. With excellent communication skills, you are confident engaging with drivers, customers, colleagues, and external agencies in a clear and courteous way. You are well organised, able to prioritise tasks effectively in a busy operational environment, and comfortable using computer systems to process information accurately. Self-motivated and proactive, you can work on your own initiative while also contributing positively as part of a wider team. We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.
Working at DFDS
Join the movement and grow with us. Now about what we can give you. You’ll be able to access some fantastic benefits such as:
- Life assurance cover
- Contributory company pension scheme
- Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
- Full employee assistance programme including: Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family.
- Huge range of retail discounts from high street and online retailers
- Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.
- Access to myStrength, our Wellbeing platform, which has plenty of content to support and improve your mental wellness needs.
While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.
Apply
If you think your personality, skills, experience, and desire match this role, we’d love to hear from you. Please send us your CV as soon as possible, as we’re keen to meet potential candidates on an ongoing basis. We look forward to hearing from you.
Freight Operations Coordinator employer: DFDS Germany ApS & Co.
At DFDS, we pride ourselves on being an exceptional employer, offering a dynamic work environment where you can truly make a difference as a Freight Operations Coordinator. Our commitment to employee well-being is reflected in our comprehensive benefits package, including life assurance, a contributory pension scheme, and free ferry travel for you and your guests. We foster a culture of inclusivity and diversity, providing ample opportunities for personal and professional growth through workplace activities and tailored training courses, ensuring that you thrive in your role while contributing to the vital infrastructure that serves communities across Europe.
Contact Details:
DFDS Germany ApS & Co. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Freight Operations Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute to their mission. This will help you stand out as someone who genuinely cares about being part of the team.
✨Tip Number 3
Practice your communication skills! Since you'll be engaging with drivers, customers, and colleagues, being clear and courteous is key. Role-play common interview questions with a friend to boost your confidence.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Freight Operations Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Freight Operations Coordinator role. Highlight any relevant experience in freight handling, customer service, or working in fast-paced environments to catch our eye!
Showcase Your Communication Skills:Since you'll be engaging with drivers, customers, and colleagues, it's important to demonstrate your excellent communication skills. Use clear and concise language in your application to show us you can communicate effectively.
Be Professional and Personable:Remember, you're applying to be a representative of DFDS! Present yourself in a smart and professional manner in your application, while also letting your personality shine through. We want to see the real you!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at DFDS Germany ApS & Co.
✨Know Your Freight Operations
Familiarise yourself with the key responsibilities of a Freight Operations Coordinator. Understand the processes involved in freight handling, vessel operations, and customer service. This knowledge will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Showcase Your Communication Skills
Since effective communication is crucial in this role, prepare examples of how you've successfully engaged with customers or colleagues in the past. Think about situations where you had to convey important information clearly, especially in a fast-paced environment.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you prioritise tasks and manage your time effectively. You might want to share specific instances where you successfully handled multiple responsibilities at once, ensuring everything ran smoothly.
✨Emphasise Your Customer Focus
As a customer-focused individual, think of examples that highlight your commitment to delivering excellent service. Be prepared to explain how you handle challenging situations with customers and maintain professionalism under pressure.
