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For Companies At a Glance
- Tasks: Check-in freight and tourists, provide customer service, and ensure safety standards.
- Company: Join DFDS, a diverse team driving change across Europe.
- Benefits: Life assurance, pension scheme, free ferry travel, and wellness support.
- Other info: Dynamic role with training opportunities and a friendly team atmosphere.
- Why this job: Be part of a critical infrastructure and make a real impact this summer.
- Qualifications: Proactive, customer-focused, and able to work independently under pressure.
The predicted salary is between 30000 - 40000 £ per year.
Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as Seasonal Operations Coordinator (May–September). Be part of the movement – and play your part.
About the role
- Working predominantly on a any 5 from 7 shift pattern, days and nights, you will be responsible for:
- Accurately check-in freight and tourist vehicles/passengers at check-in booths or Driver’s Reception.
- Deliver excellent customer service while handling ticket sales (cash & card).
- Assist with loading and discharging vessels, using hand-held UHF radios for communication.
- Ensure Health & Safety best practices for colleagues and customers.
- Process freight reservations via email and phone, meeting DFDS customer service standards.
- Adapt to a fast-paced, ever-changing environment with strong attention to detail.
About you
- We need a proactive, professional, and customer-focused individual who can work independently and represent DFDS with confidence and enthusiasm.
- Working across various shift patterns, you’ll join a dedicated, hardworking, and friendly team.
- Computer literacy is essential, along with the ability to remain calm under pressure.
- We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all.
Working at DFDS
Join the movement and grow with us. Be a valued member of a diverse team at DFDS and help drive change together. While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.
Benefits
- Life assurance cover
- Contributory company pension scheme
- Holiday Purchase Scheme
- Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
- Full employee assistance programme including: Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family.
- Huge range of retail discounts from high street and online retailers
- Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.
- Access to Breeze, our award-winning Wellbeing platform.
- Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing.
Are we a match? Then what are you waiting for? Apply now. If you think your personality, skills, experience, and desire match this role, we’d love to hear from you. Please send us your CV as soon as possible, as we’re keen to meet potential candidates on an ongoing basis. We look forward to hearing from you.
Seasonal Operations Coordinator in Dover employer: DFDS Germany ApS & Co.
Contact Detail:
DFDS Germany ApS & Co. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Seasonal Operations Coordinator in Dover
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who might have connections in the industry. A personal recommendation can go a long way in landing that Seasonal Operations Coordinator role.
✨Tip Number 2
Prepare for the interview by researching DFDS and understanding their values. Show them you’re not just another candidate; demonstrate how your proactive and customer-focused attitude aligns with their mission.
✨Tip Number 3
Practice common interview questions and scenarios related to the role. Think about how you would handle customer service challenges or adapt to fast-paced environments, as these are key aspects of the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the DFDS team.
We think you need these skills to ace Seasonal Operations Coordinator in Dover
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Seasonal Operations Coordinator role. Highlight any customer service experience and your ability to work in a fast-paced environment, as these are key for us.
Show Your Enthusiasm: In your cover letter, let your personality shine through! We want to see your enthusiasm for the role and how you can contribute to our team. A bit of passion goes a long way!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate straightforward communication!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at DFDS Germany ApS & Co.
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Seasonal Operations Coordinator. Familiarise yourself with tasks like checking in freight and tourist vehicles, handling ticket sales, and ensuring health and safety practices. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this position requires excellent customer service, prepare examples from your past experiences where you’ve gone above and beyond for customers. Think about how you handled difficult situations or provided support under pressure. This will demonstrate your proactive and professional attitude, which is exactly what they’re looking for.
✨Demonstrate Adaptability
The job involves working in a fast-paced environment, so be ready to discuss how you've adapted to changes in previous roles. Share specific instances where you successfully managed unexpected challenges or shifts in priorities. This will highlight your ability to remain calm and focused, which is crucial for this position.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics, training opportunities, or company culture. This shows your enthusiasm for the role and helps you gauge if DFDS is the right fit for you. Plus, it gives you a chance to engage with the interviewer on a deeper level.