At a Glance
- Tasks: Ensure smooth passenger operations and provide excellent customer service.
- Company: Join a leading company in critical infrastructure serving communities across Europe.
- Benefits: Enjoy free ferry travel, life assurance, and a contributory pension scheme.
- Other info: Flexible hours with opportunities for personal and professional development.
- Why this job: Be part of a dynamic team making a real impact on travellers' experiences.
- Qualifications: Strong communication skills and experience in customer service are essential.
The predicted salary is between 11.7 - 14.3 £ per hour.
Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond?
Are you looking for a position in which you can set direction and help shape our company?
If so, then you could be the newest addition to our team as a Port Operations Coordinator.
Be part of the movement - and play your part.
About the role
You will play a key role in ensuring the smooth and efficient handling of all passenger operations, providing excellent customer service throughout the departure and arrival process.
You will work closely with internal teams and external partners to deliver a safe, professional, and welcoming experience for all travellers, while maintaining compliance with company and regulatory standards.
You will be required to work any 5 from 7, between 08:00-17:00.
Please note this role is a 0 hour contract until November 2026.
- You will be responsible for
- Assisting with all aspects of passenger departure and arrival procedures to ensure smooth daily operations.
- Managing the passenger check-in process, providing a friendly and efficient service to all customers.
- Responding to passenger enquiries and offering support to resolve any issues promptly and professionally.
- Liaising with third-party stakeholders such as the Port of Tyne, UK Border Force, and Special Branch to maintain compliance and operational efficiency.
- Meeting performance targets related to speed, service quality, efficiency, and sales while keeping up to date with industry developments and procedures.
About you
You will be a confident, self-motivated professional with a positive attitude and a passion for delivering excellent customer service.
With proven experience in resolving customer issues, you bring strong communication skills and the ability to explain processes and procedures clearly and patiently.
You thrive in a fast-paced environment, balancing multiple tasks while maintaining professionalism and attention to detail.
Proficiency in MS Word, Excel, Power Point, and other relevant software will support you in performing your role efficiently.
We think the strongest teams are built on diversity and inclusivity.
Contrasting opinions, varied skills and strong characters bring out the best in us all.
And we cannot wait for you to join.
Working at DFDS
Join the movement and grow with us.
- Now about what we can give you. You’ll be able to access some fantastic benefits such as:
- Life assurance cover
- Contributory company pension scheme
- Holiday Purchase Scheme
- Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
• Full employee assistance programme including
- Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family.
- Huge range of retail discounts from high street and online retailers
- Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.
- Access to my Strength, our Wellbeing platform, which has plenty of content to support and improve your mental wellness needs.
- Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing.
While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.
We look forward to hearing from you.
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Port Operations Coordinator FTC in Newcastle upon Tyne employer: Dfds A/S
Dfds A/S is an excellent employer, offering a supportive work culture that prioritises safety and employee well-being. As a Class 1 HGV Driver in Grimsby, you will enjoy competitive benefits including a comprehensive employee assistance programme, life assurance, and a pension scheme, all while being part of a dedicated team that values your growth and development in the logistics sector.
StudySmarter Expert Advice🤫
We think this is how you could land Port Operations Coordinator FTC in Newcastle upon Tyne
✨Get Your Hands Dirty
In transportation and logistics, hands-on experience is golden. If you're looking for a temporary position, don't just sit back; consider volunteering at local logistics companies or joining community transport initiatives. It’s a great way to gain industry insight and showcase your commitment!
✨Tap into Seasonal Hiring
Temporary roles in logistics often peak during busy seasons, like holidays or sales events. Keep an eye out for those hiring windows and brush up on your local networks. Joining industry groups on social media or attending local job fairs can be your golden ticket to snagging a role!
✨Show You’re Flexibly Awesome
Temporary roles often require quick adaptability, so make sure you highlight your flexibility and problem-solving skills in every discussion. When chatting with recruiters or at interviews, be ready to give examples of how you’ve quickly adjusted in past roles—this will help you stand out among other candidates.
✨Hit Us Up Directly!
Don't forget to apply through our website directly to see the freshest temporary opportunities available at Dfds A/S! It’s always a good idea to follow up after submitting your application, just to show you’re keen on joining the team.
We think you need these skills to ace Port Operations Coordinator FTC in Newcastle upon Tyne
Some tips for your application 🫡
Highlight Relevant Experience:When applying for a temporary role in transportation and logistics, it’s crucial to emphasise any previous experience in this field. Whether you've worked as a warehouse operative or in a delivery role, make sure you showcase those skills and experiences that will help you hit the ground running right away!
Focus on Flexibility and Availability:Since this is a temporary position, your availability and flexibility are key. In your cover letter, be clear about when you can start and any scheduling flexibility you might have. Employers love candidates who can jump in without a hitch, so show off that readiness!
Include Relevant Certifications:If you have any certificates related to logistics, like forklift licenses or health and safety training, don’t leave them out! These certifications can give you an edge, showing that you’re not just capable but also qualified for the job. Mention these in your CV to catch the hiring manager’s eye!
Tailor Your CV to Logistics Jargon:When crafting your CV, use industry-specific terms and jargon that reflect your understanding of transportation and logistics. Whether it’s ‘supply chain management’ or ‘route optimisation’, sprinkle these phrases throughout your CV and cover letter. This shows that you’re not just applying at random, but that you know the industry well!
How to prepare for a job interview at Dfds A/S
✨Show Off Your Problem-Solving Skills
In the transportation and logistics field, demonstrating your knack for problem-solving can really set you apart. Be ready to talk about specific challenges you’ve faced in past roles or during your studies, especially those involving route planning or supply chain issues, and how you tackled them.
✨Get Familiar with Key Tools
This role will likely involve using industry-specific tools like SAP or Microsoft Excel for logistics management. Brush up on these tools before your interview and be ready to discuss how you've used them in the past – or how you'd approach using them if you're not familiar yet!
✨Highlight Your Adaptability
Since this position is temporary, companies are keen on finding someone who can hit the ground running. Share examples from previous roles or projects where you quickly adapted to new processes or worked under tight deadlines to show that you can thrive in a dynamic environment.
✨Understand Key Regulations
In the transportation and logistics sector, regulations play a huge role. Familiarising yourself with relevant laws and compliance standards can give you an edge. If you can drop in some specifics about how these impact logistics operations, it’ll show you're serious about the industry and that you can handle the responsibilities of the role with confidence.
