At a Glance
- Tasks: Manage international freight accounts and build strong customer relationships.
- Company: Join DFDS, a leader in logistics with a focus on growth and innovation.
- Benefits: Enjoy life assurance, pension schemes, free ferry travel, and extensive employee support.
- Other info: Opportunities for personal development and training to help you thrive.
- Why this job: Be at the forefront of international logistics and make a real impact.
- Qualifications: Experience in account management or logistics is essential; strong communication skills are a must.
The predicted salary is between 35000 - 45000 £ per year.
About the role
The Account Manager – International is responsible for managing and developing a portfolio of strategic international freight and logistics customers, ensuring high levels of customer satisfaction, retention, and profitable growth. The role requires extensive travel across the UK, with regular customer meetings and networking opportunities, playing a central part in maintaining and expanding customer partnerships. Working closely with Commercial, Operations, Customer Service and Internal Sales teams, the role will act as the primary relationship owner for assigned international accounts, identifying opportunities to increase revenue, improve service performance, and strengthen long‑term partnerships. The role will support the delivery of DFDS's commercial objectives through proactive account management, customer engagement and continuous improvement initiatives.
Responsibilities
- Managing a portfolio of international freight and logistics customers
- Building trusted relationships with key stakeholders and decision‑makers
- Conducting customer reviews and developing account growth plans
- Identifying revenue, volume and service growth opportunities
- Supporting customer renewals, commercial discussions and account development
- Monitoring service performance and leading improvement initiatives
- Maintaining CRM records, forecasting activity and account reporting
About you
You will have experience in account management, customer relationship management or commercial roles within logistics, freight forwarding, transport or supply‑chain environments. Strong relationship‑building, communication and problem‑solving skills are essential, alongside the ability to identify growth opportunities and manage multiple priorities effectively. Knowledge of international freight, customs or multimodal logistics would be advantageous.
Working at DFDS
Join the movement and grow with us.
Benefits
- Life assurance cover
- Contributory company pension scheme
- Holiday Purchase Scheme
- Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips
- Full employee assistance programme including:
- Proactive financial, emotional, mental and physical health care support, including face‑to‑face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their families
- Huge range of retail discounts from high‑street and online retailers
- Cashback on health‑care services including dental, optical, physiotherapy, prescriptions and specialist consultations
- Access to myStrength, our wellbeing platform, which contains a wide range of mental wellness resources
- Accessibility to mental‑health first aid and the opportunity to join support webinars with a focus on positive wellbeing
Development & Training
During your time with us, we encourage development first and foremost through workplace activities. We will also offer training courses to support you in your role if needed.
Account Manager - International in Kettering employer: Dfds A/S
Dfds A/S is an excellent employer, offering a supportive work culture that prioritises safety and employee well-being. As a Class 1 HGV Driver in Grimsby, you will enjoy competitive benefits including a comprehensive employee assistance programme, life assurance, and a pension scheme, all while being part of a dedicated team that values your growth and development in the logistics sector.
