Relationship Support Manager

We’re DF Capital – a specialist bank providing award-winning commercial finance, retail finance, and savings products to consumers and small businesses. Based in Manchester, we serve thousands of customers across the UK and into Europe, supporting their ambitions with tailored financial solutions.

We help our customers realise their ambitions by doing things differently – combining the agility and innovation of a specialist lender with the security and service standards of a regulated bank. Whether it’s flexible lending structures or straightforward savings options, we focus on what matters most to our customers.

In 2025, we launched DF Capital Retail Finance – a subsidiary of DF Capital Bank Limited – to offer specialist hire purchase solutions to retail customers. Our goal is simple: to do the absolute best for our customers, our communities, and each other.

Your new role:

As a member of the Structured Finance team, you will play a key role in servicing a portfolio of clients by offering class-leading customer service which supports our customers and enables them to meet and exceed their business ambitions. Reporting to a Relationship Manager, you will be responsible for servicing and managing relationships with Structured Finance customers including products such as Stock Flow Finance, Invoice Finance, Wholesale Finance, and Short-Term Secured Business Loans.

DFC’s Structured Finance solutions are designed not only to meet customers’ working capital needs but are also perfect for financing customer opportunities such as mergers and acquisitions, business restructures, and asset purchases.

You will be a proven builder and developer of relationships with both customers and internal stakeholders. You will be a self-starter, have enthusiasm, and a can-do attitude to build trust with, and provide the right outcomes for, customers. You’ll build depth of knowledge in our lending products, help prospects, existing customers, and external stakeholders understand the benefits that working with DF Capital brings. You’ll have an eye for opportunity and be eager to bring them to life alongside colleagues across the bank.

You understand the value of teamwork and that collaboration can shape the bank’s success. You will be comfortable sharing your knowledge with colleagues to put our customers’ needs first. You’ll be an exponent of strong customer service and will look for ways to keep DF Capital ahead of its competitors.

You will be comfortable working with customers’ financial statements and forecasts to ensure that you can identify deteriorating trends or concerns and can concisely escalate your findings where appropriate, although further training will be provided. You’ll be equally comfortable working at pace, being a team player but also able to work autonomously. You will have strong communication, organisation, and facilitation skills, whilst being comfortable working with a variety of stakeholders at varying levels of an organisation. You will be able to demonstrate a good understanding of the key components of commercial lending and what it takes to deliver great customer service and strong customer advocacy. Having a strong attention to detail, with proven ability to prioritise and excellent organisational skills are prerequisites.

Requirements:

DF Capital are passionate about providing employees with the right training and support to help them excel in their roles and future careers. We are confident that an applicant with the right attitude and drive will succeed in this role.

Other duties may be assigned outside of the following duties and responsibilities:

• Supporting Relationship Managers with servicing a portfolio of clients across multiple lending solutions
• Supporting Business Development Managers with client onboarding and ongoing facility change requests
• Develop and maintain existing customer relationships by providing excellent “after-sales” service and looking for ways to deepen DF Capital’s support for our customers
• Review and process daily security documents and funding requests
• Ensure that all operational conditions are satisfied on an ongoing basis
• Review financial statements and forecasts and escalate deteriorating trends or concerns where appropriate
• Ensure that client records and changes in client status are recorded and implemented promptly and diligently through our CRM system
• Preparing facility reviews for the Relationship Management team
• Minimise bad debts by working collaboratively with colleagues in the Credit and Portfolio team to effectively apply lending policy and appetite and identifying and escalating concerns where required

Benefits:

• Private medical insurance for you and your partner/spouse
• 10% Employer pension contribution
• 30-day annual leave entitlement plus Bank/Public Holidays
• Free Gym Membership
• Discretionary annual bonus
• Discretionary share awards
• Life Assurance
• Income Protection
• Save As You Earn company share acquisition scheme
• Tax efficient salary sacrifice scheme to obtain bicycles and electric vehicles
• 4 days of paid Volunteering leave to support our local communities