National Client Manager

WHO WE ARE

We are DF Capital, a specialist savings and commercial lending bank built to serve the needs of individuals and businesses in the UK. From straightforward savings to practical commercial finance solutions, our aim is to provide first class customer service to help manage and grow businesses or consumer savings.

WHAT WE’RE LOOKING FOR

We are entering another exciting chapter of the DF Capital story, as we look to turbo-charge our ambitions and significantly scale the business. If you\’re passionate about providing great customer experiences and want to be part of building a winning and positive sales culture, then we want to hear from you.

OUR CULTURE

At DF Capital we aim to provide an inclusive, progressive, and sustainable environment where our employees thrive. Having engaged employees who enjoy what they do is the key ingredient for us to deliver on our strategic ambitions. We believe having great people in our team, who work hard and put our customers’ needs first, is a differentiator and builds depth of relationship, repeat business and customer loyalty. As a team we are focused on delivering growth and ensuring that we collectively act sustainably.

Fostering a positive culture across the firm, making sure our employees feel valued for their contribution and keeping them safe and well are critical to us. We see ourselves as a progressive employer who has clear structures and many opportunities for our employees to build their own careers.

THE ROLE, RESPONSIBILITIES AND DUTIES

Our customers are at the heart of everything we do at DF Capital. Working within the National Client Team you will be responsible for a portfolio of commercial clients/dealers, alongside a dedicated Industrial Leader. You will be responsible for ensuring these facilities run smoothly, and work within the DFC credit Policy. You will be the daily contact for your clients and be responsible for monitoring and following up on payment performance, utilisation, and audit results.

You must demonstrate several core skills when working at pace – the ability to work autonomously, an ability to communicate with a variety of stakeholders at all levels, good facilitation skills, a competent understanding of client management methods and practices, and strong attention to detail, with proven skills in prioritisation and organisational skills.

• Being their first point of contact for your industry sector’s dealer network. Guiding active clients on how their facilities work and what we can offer them in terms of support and information.
• Proactively engaging with our customers to ensure full understanding of suite of products available (e.g. brands), as well as Unit Stocking / DF Choice
• Collaborating with Commercial function, to ensure maximising Share of Wallet where possible with customers, whilst within risk appetite.
• Supporting the Industry Leaders in the activation of prospect customers and facilitating conversion with the field team.
• Building strong relationships with clients across industries with varying requirements and understanding their faculties in depth. Knowing their individual needs/expectations
• Building positive relationships within your portfolio of clients while you are monitoring day-to-day client activity and ensuring they are operating within agreed terms of the facilities.
• Working closely with the Credit, Portfolio, and Operations teams to understand and implement our agreed client strategy.
• Ensuring utilisation of agreed facilities by maximising opportunities in line with risk and business monitoring.
• Ongoing verification of customer debt and liaising with manufacturer partners to ensure underlying security is always maintained.
• Full working knowledge and adherence to all SOPs necessary to complete tasks required for effective delivery of department objectives

Must possess required proficiency to perform essential tasks.

At the very heart of every DF Capital employee is a shared identity and belief in what we are and what we do. It’s about how we see ourselves and what is important to us. You will live our brand values. As such you will be an approachable, empathetic problem solver, with exemplary communications skills. You will avoid the use of unnecessary jargon and display an adaptable, “can-do” attitude. The following skills and experience are required for this role:

• Previous Client Management or Customer Service Experience
• Customer Service Excellence
• Ability to organise and work independently
• Able to show initiative with customers and partners
• Exceptionally self-motivated and directed
• Instinctively curious
• Ability to set and manage priorities judiciously
• Excellent written and oral communication skills
• Superior problem-solving abilities
• Exceptional service orientation
• Ability to operate and help motivate in a team-oriented, collaborative environment
• Strong attention to detail.
• Strong communication skills, both written and verbal

Benefits include:

• Competitive salary (dependent on experience)
• Private medical insurance for you and your partner/spouse
• 10% Employer pension contribution
• 30-day annual leave entitlement plus Bank/Public Holidays
• Free Gym Membership
• Discretionary annual bonus
• Discretionary share awards
• Life Assurance
• Income Protection
• Save As You Earn company share acquisition scheme
• Tax efficient salary sacrifice scheme to obtain bicycles and electric vehicles
• 4 days paid Volunteering leave to support our local communities
• Vibrant office location in lively city centre.