At a Glance
- Tasks: Support clients with tailored financial solutions and deliver exceptional customer service.
- Company: DF Capital, a specialist bank focused on innovative finance solutions.
- Benefits: Generous annual leave, private medical insurance, gym membership, and pension contributions.
- Other info: Opportunities for professional growth and community involvement.
- Why this job: Join a dynamic team and help customers achieve their business ambitions.
- Qualifications: Strong communication skills and a passion for building relationships.
DF Capital is a specialist bank providing award-winning commercial finance, retail finance, and savings products to consumers and small businesses. Based in Manchester, we serve thousands of customers across the UK and into Europe, supporting their ambitions with tailored financial solutions.
In 2025, we launched DF Capital Retail Finance to offer specialist hire purchase solutions to retail customers. Our goal is simple: to do the absolute best for our customers, our communities, and each other.
Your new role:
As a member of the Structured Finance team, you will play a key role in servicing a portfolio of clients by offering class-leading customer service which supports our customers and enables them to meet and exceed their business ambitions. Reporting to a Relationship Manager, you will be responsible for servicing and managing relationships with Structured Finance customers including products such as Stock Flow Finance, Invoice Finance, Wholesale Finance, and Short-Term Secured Business Loans.
You will be a proven builder and developer of relationships with both customers and internal stakeholders. You will be a self-starter, have enthusiasm, and a can-do attitude to build trust with, and provide the right outcomes for, customers. You will build depth of knowledge in our lending products, helping prospects, existing customers, and external stakeholders understand the benefits that working with DF Capital brings.
You will have an eye for opportunity and be eager to bring them to life alongside colleagues across the bank. You understand the value of teamwork and that collaboration can shape the bank’s success. You will be comfortable sharing your knowledge with colleagues to put our customers’ needs first.
You will be comfortable working with customers’ financial statements and forecasts to ensure that you can identify deteriorating trends or concerns and can concisely escalate your findings where appropriate, although further training will be provided. You will be equally comfortable working at pace, being a team player but also able to work autonomously. You will have strong communication, organisation, and facilitation skills, whilst being comfortable working with a variety of stakeholders at varying levels of an organisation.
You will be able to demonstrate a good understanding of the key components of commercial lending and what it takes to deliver great customer service and strong customer advocacy. Having a strong attention to detail, with proven ability to prioritise and excellent organisational skills are prerequisites.
DF Capital is passionate about providing employees with the right training and support to help them excel in their roles and future careers. We are confident that an applicant with the right attitude and drive will succeed in this role.
Other duties may include:
- Supporting Relationship Managers with servicing a portfolio of clients across multiple lending solutions
- Supporting Business Development Managers with client onboarding and ongoing facility change requests
- Developing and maintaining existing customer relationships by providing excellent “after-sales” service and looking for ways to deepen DF Capital’s support for our customers
- Reviewing and processing daily security documents and funding requests
- Ensuring that all operational conditions are satisfied on an ongoing basis
- Reviewing financial statements and forecasts and escalating deteriorating trends or concerns where appropriate
- Ensuring that client records and changes in client status are recorded and implemented promptly and diligently through our CRM system
- Preparing facility reviews for the Relationship Management team
- Minimising bad debts by working collaboratively with colleagues in the Credit and Portfolio team to effectively apply lending policy and appetite and identifying and escalating concerns where required
Benefits include:
- Private medical insurance for you and your partner/spouse
- 10% Employer pension contribution
- 30-day annual leave entitlement plus Bank/Public Holidays
- Free Gym Membership
- Discretionary annual bonus
- Discretionary share awards
- Life Assurance
- Income Protection
- Save As You Earn company share acquisition scheme
- Tax efficient salary sacrifice scheme to obtain bicycles and electric vehicles
- 4 days of paid Volunteering leave to support our local communities
Relationship Support Manager in Manchester employer: DF Capital
At DF Capital, we pride ourselves on being an exceptional employer, offering a vibrant work culture in the heart of Manchester that fosters innovation and collaboration. Our employees enjoy a range of benefits including private medical insurance, generous annual leave, and opportunities for professional growth, all while contributing to our mission of supporting customers and communities. With a focus on employee well-being and a commitment to doing the best for each other, DF Capital is the ideal place for those seeking meaningful and rewarding careers in the financial sector.
