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- Tasks: Support customers with tailored lending solutions and maintain strong relationships.
- Company: Join DF Capital, a specialist bank focused on innovation and customer service.
- Benefits: Enjoy private medical insurance, generous leave, gym membership, and more.
- Other info: Vibrant office in Ancoats with excellent training and career development opportunities.
- Why this job: Make a real impact in a dynamic environment while growing your career.
- Qualifications: Strong communication skills, attention to detail, and a customer-focused mindset.
The predicted salary is between 28800 - 43200 £ per year.
We are DF Capital – a specialist bank providing award-winning commercial finance, retail finance, and savings products to consumers and small businesses. Based in Manchester, we serve thousands of customers across the UK and into Europe, supporting their ambitions with tailored financial solutions. We help our customers realise their ambitions by doing things differently – combining the agility and innovation of a specialist lender with the security and service standards of a regulated bank. Whether it’s flexible lending structures or straightforward savings options, we focus on what matters most to our customers.
In 2025, we launched DF Capital Retail Finance – a subsidiary of DF Capital Bank Limited – to offer specialist hire purchase solutions to retail customers. Our goal is simple: to do the absolute best for our customers, our communities, and each other.
As a Commercial Operations Associate you will work closely with the Funding Manager and team to deliver lending solutions to our customers. You will play a key role in supporting our dealers with inventory finance facilities and maintaining them. Operational success requires building good relationships with stakeholders across the business through strong communication, attention to detail, and consistency in the work you do.
RESPONSIBILITIES AND DUTIES:
- Processing inbound documentation diligently, accurately, and efficiently against agreed pricing and terms
- Creating outbound documentation to confirm requests for funding directly with customers and third parties
- Activating assets on the system and ensuring correct payment is made in line with agreed SLAs
- Delivering right first-time actions and services with an error rate of less than 5%
- Analysing daily and monthly reconciliation breaks in line with the Finance and Cash Operations departments to resolve outstanding issues and highlight training needs
- Liaising with internal departments to seek resolution to processing delays thereby aiding customer retention and delivering market-leading customer service
- Adherence to all SOPs necessary to complete tasks required for effective delivery of department objectives
- Completion of any other task requested by line manager that is required to assist in the smooth running of the department and necessary to meet customer needs
Requirements:
At the very heart of every DF Capital employee is a shared identity and belief in what we are and what we do. It’s about how we see ourselves and what is important to us. You will live our brand values. As such you will be an approachable, empathetic problem solver, with exemplary communication skills. You will avoid the use of unnecessary jargon and display an adaptable, "can-do" attitude.
Experience:
- Good eye for detail
- Customer Service excellence
- Excellent written and oral communication skills
- Superior problem-solving abilities
- Self-motivated
- Instinctively curious
- Ability to set and manage priorities
- Detail and process-orientated with a focus on accurate and timely outcomes
- Exceptional service orientation
- Ability to operate and help motivate in a team-oriented, collaborative environment
- Exceptional energy levels
- Able to use data to inform and drive decision making
Benefits:
- Private medical insurance for you and your partner/spouse
- 10% Employer pension contribution
- 30-day annual leave entitlement plus Bank/Public Holidays
- Free Gym Membership
- Discretionary annual bonus
- Discretionary share awards
- Life Assurance
- Income Protection
- Save As You Earn company share acquisition scheme
- Tax efficient salary sacrifice scheme to obtain bicycles and electric vehicles
- 4 days paid Volunteering leave to support our local communities
- Vibrant office location in Ancoats
Commercial Operations Associate employer: DF Capital
Contact Detail:
DF Capital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial Operations Associate
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at DF Capital. Building relationships can give you insider info and might just land you an interview.
✨Tip Number 2
Prepare for the interview by researching DF Capital’s values and services. Show us that you understand what we do and how you can contribute to our mission of providing exceptional customer service.
✨Tip Number 3
Practice your communication skills! As a Commercial Operations Associate, you'll need to convey information clearly. Try mock interviews with friends or use online resources to sharpen your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining the DF Capital team.
We think you need these skills to ace Commercial Operations Associate
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Commercial Operations Associate role. Highlight your relevant experience and skills that align with our values and the responsibilities outlined in the job description.
Showcase Your Communication Skills: Since strong communication is key in this role, use clear and concise language in your application. Avoid jargon and demonstrate your ability to convey information effectively, just like we do at DF Capital.
Emphasise Attention to Detail: We value accuracy and diligence, so make sure to showcase examples from your past experiences where you’ve demonstrated a keen eye for detail. This will help us see how you can contribute to our operational success.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our team!
How to prepare for a job interview at DF Capital
✨Know Your Stuff
Before the interview, make sure you understand DF Capital's mission and values. Familiarise yourself with their products and services, especially in commercial finance and retail finance. This will show that you're genuinely interested and can relate your skills to their needs.
✨Showcase Your Communication Skills
Since strong communication is key for this role, prepare examples of how you've effectively communicated in past positions. Think about times when you resolved issues or built relationships with stakeholders. Practising these examples will help you articulate your thoughts clearly during the interview.
✨Demonstrate Attention to Detail
DF Capital values accuracy and efficiency, so be ready to discuss how you ensure precision in your work. Bring up specific instances where your attention to detail made a difference, whether it was in processing documentation or analysing data. This will highlight your fit for the role.
✨Emphasise Your Problem-Solving Skills
Prepare to talk about challenges you've faced and how you approached solving them. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will showcase your ability to think critically and adapt, which is essential for a Commercial Operations Associate.