Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage a portfolio of commercial clients and ensure smooth operations.
- Company: DF Capital, an innovative specialist bank with a focus on customer success.
- Benefits: Competitive salary, private medical insurance, generous leave, and gym membership.
- Other info: Vibrant office in Manchester with opportunities for community volunteering.
- Why this job: Join a dynamic team and make a real impact in the finance sector.
- Qualifications: Experience in client management or customer service with strong communication skills.
The predicted salary is between 40000 - 50000 ÂŁ per year.
We’re DF Capital – a specialist bank providing award-winning commercial finance, retail finance, and savings products to consumers and small businesses. Based in Manchester, we serve thousands of customers across the UK and into Europe, supporting their ambitions with tailored financial solutions. We help our customers realise their ambitions by doing things differently – combining the agility and innovation of a specialist lender with the security and service standards of a regulated bank.
In 2025, we launched DF Capital Retail Finance – a subsidiary of DF Capital Bank Limited – to offer specialist hire purchase solutions to retail customers. Our goal is simple: to do the absolute best for our customers, our communities, and each other.
YOUR NEW ROLE: Our customers are at the heart of everything we do at DF Capital. Working within the National Client Team you will be responsible for a portfolio of commercial clients/dealers, alongside a dedicated Industrial Leader. You will be responsible for ensuring these facilities run smoothly, and work within the DFC credit Policy. You will be the daily contact for your clients and be responsible for monitoring and following up on payment performance, utilisation, and audit results.
You must demonstrate several core skills when working at pace:
- Ability to work autonomously
- Ability to communicate with a variety of stakeholders at all levels
- Good facilitation skills
- Competent understanding of client management methods and practices
- Strong attention to detail
- Proven skills in prioritisation and organisational skills
Other responsibilities include:
- Being the first point of contact for your industry sector’s dealer network.
- Guiding active clients on how their facilities work and what we can offer them in terms of support and information.
- Proactively engaging with our customers to ensure full understanding of suite of products available.
- Collaborating with Commercial function to maximise Share of Wallet where possible with customers, whilst within risk appetite.
- Supporting the Industry Leaders in the activation of prospect customers and facilitating conversion with the field team.
- Building strong relationships with clients across industries with varying requirements.
- Monitoring day-to-day client activity and ensuring they are operating within agreed terms of the facilities.
- Working closely with the Credit, Portfolio, and Operations teams to understand and implement our agreed client strategy.
- Ensuring utilisation of agreed facilities by maximising opportunities in line with risk and business monitoring.
- Ongoing verification of customer debt and liaising with manufacturer partners to ensure underlying security is always maintained.
- Full working knowledge and adherence to all SOPs necessary to complete tasks required for effective delivery of department objectives.
Must possess required proficiency to perform essential tasks. At the very heart of every DF Capital employee is a shared identity and belief in what we are and what we do. You will live our brand values. As such you will be an approachable, empathetic problem solver, with exemplary communication skills. You will avoid the use of unnecessary jargon and display an adaptable, “can-do” attitude.
The following skills and experience are required for this role:
- Previous Client Management or Customer Service Experience
- Customer Service Excellence
- Ability to organise and work independently
- Able to show initiative with customers and partners
- Exceptionally self-motivated and directed
- Instinctively curious
- Ability to set and manage priorities judiciously
- Excellent written and oral communication skills
- Superior problem-solving abilities
- Exceptional service orientation
- Ability to operate and help motivate in a team-oriented, collaborative environment
- Strong attention to detail
- Strong communication skills, both written and verbal
Benefits:
- Competitive salary (dependent on experience)
- Private medical insurance for you and your partner/spouse
- 10% Employer pension contribution
- 30-day annual leave entitlement plus Bank/Public Holidays
- Free Gym Membership
- Discretionary annual bonus
- Discretionary share awards
- Life Assurance
- Income Protection
- Save As You Earn company share acquisition scheme
- Tax efficient salary sacrifice scheme to obtain bicycles and electric vehicles
- 4 days paid Volunteering leave to support our local communities
- Vibrant office location in lively city centre.
National Client Manager employer: DF Capital Group
Contact Detail:
DF Capital Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land National Client Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching DF Capital and understanding their products and services. Show that you’re genuinely interested in what they do and how you can contribute. Tailor your responses to highlight how your skills align with their needs.
✨Tip Number 3
Practice your communication skills! As a National Client Manager, you’ll need to engage with various stakeholders. Role-play common scenarios with friends or family to boost your confidence and refine your approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the DF Capital team. Let’s get you that dream job!
We think you need these skills to ace National Client Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the National Client Manager role. Highlight your client management experience and how it aligns with our values at DF Capital. We want to see how you can bring your unique skills to our team!
Showcase Your Communication Skills: Since communication is key in this role, use clear and concise language in your application. Avoid jargon and demonstrate your ability to convey complex ideas simply. We love a good storyteller, so let your personality shine through!
Highlight Problem-Solving Abilities: We’re looking for someone who can tackle challenges head-on. Share examples of how you've solved problems in previous roles, especially in client management or customer service. This will show us that you have the proactive mindset we value.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining the DF Capital family!
How to prepare for a job interview at DF Capital Group
✨Know Your Clients
Before the interview, research DF Capital's client base and their specific needs. Understanding the types of clients you’ll be managing will help you demonstrate your ability to build strong relationships and tailor solutions effectively.
✨Showcase Your Communication Skills
Prepare examples that highlight your communication abilities. Since you'll be the first point of contact for clients, being able to convey information clearly and empathetically is crucial. Practice articulating your thoughts in a straightforward manner, avoiding jargon.
✨Demonstrate Problem-Solving Skills
Think of scenarios where you've successfully resolved client issues or improved processes. Be ready to discuss these examples during the interview, as showcasing your problem-solving skills will align with DF Capital's focus on exceptional service.
✨Emphasise Your Organisational Skills
Given the need to manage multiple clients and priorities, prepare to discuss how you stay organised and ensure tasks are completed efficiently. Share specific tools or methods you use to keep track of client activities and deadlines.