IT Systems Analyst in Manchester

At DF Capital, we champion banking for ambition. As an award-winning provider of commercial finance and savings, we empower depositors and small businesses with financial solutions tailored to fuel their growth. Headquartered in Manchester, our team of over 160 serves thousands of customers across the UK, transforming savings into new opportunities for businesses to thrive.

We’re passionate about helping our customers succeed. As we expand our retail and commercial lending products, we remain committed to meeting their evolving needs and supporting their ambitions every step of the way.

Founded in 2016, DF Capital was born with a focus on distribution finance - providing dealers, distributors, and manufacturers with the funding they need to stock, display, and sell products, without straining cash flow. Since then, we’ve delivered over £3.5bn of funding across diverse sectors. We listed on the Alternative Investment Market of the London Stock Exchange in 2019.

In 2020, we became a fully authorised bank, extending our offering with savings products for retail depositors. We’re proud of our strong customer service, consistently achieving high satisfaction scores. The deposits we receive fuel UK businesses through our commercial lending, creating a virtuous cycle of growth.

Our goal is simple: to be the best bank - for our customers and each other. We put customer needs first, continuously looking to improve our proposition based on their feedback. We aim to help more customers in more ways while continuing to deliver exceptional service.

DF Capital is a very special place to work. We have an amazing team who commit themselves each and every day to bring our ambitious growth plans to life. We’ve established a unique culture that is built on a virtuous circle where engaged and empowered employees deliver great outcomes for our customers, our communities, the environment and ultimately our shareholders.

THE ROLE, RESPONSIBILITIES AND DUTIES:

• Support and resolve IT application-related incidents, service requests and problems in a timely and efficient manner in line with Business requirements.
• Keep incident management (ticket) systems up to date.
• Employ appropriate application maintenance, support and incident management processes and procedures to support and maintain IT applications, and to investigate and resolve IT application-related incidents.
• Provide timely communication to users on the status of their service requests and incidents.
• Liaise with IT suppliers to ensure IT application-related incidents and problems are resolved in a timely and professional manner.
• Ensure problem prevention methods are continually applied to improve service levels and reduce costs.
• Undertake IT application-related problem diagnosis, implementing problem resolution or prevention measures as appropriate.
• Monitor the availability, performance and throughput of supported IT applications.
• Prioritise and schedule assigned support activities and tasks.
• Maintain IT application support technical documentation.
• Participate in disaster recovery activities as required.
• Manage outside support suppliers and other third-party assistants as required.
• Create and update documentation.

JOB REQUIREMENTS:

• Must possess the required proficiency to perform essential tasks.
• Basic understanding of operating systems (Windows, Linux).
• Knowledge of network services and protocols.
• Familiarity with server infrastructure and virtualization technologies.
• Knowledge of Cloud Based Service Providers (AWS, Azure).
• Helpdesk management skills.
• Experience with and understanding of Powershell and VB scripting.
• Problem diagnosis and resolution.
• Ability to produce clear written material.
• Ability to communicate technical information in a clear and understandable manner to non-technical stakeholders.
• Technical requirements definition skills.
• Ability to engage with and seek input from others to ensure delivery to agreed timescales.
• Strong sense of ownership and ability to follow tasks through to completion.
• Ability to effectively engage with third party suppliers.
• Willingness to learn new technologies and maintain industry knowledge.
• Ability to understand and determine when issues should be escalated to a higher level.
• Open to new ideas and change initiatives.

Benefits:

• Private medical insurance for you and your partner/spouse.
• 10% Employer pension contribution.
• 30-day annual leave entitlement plus Bank/Public Holidays.
• Free Gym Membership.
• Discretionary annual bonus.
• Discretionary share awards.
• Life Assurance.
• Income Protection.
• Save As You Earn company share acquisition scheme.
• Tax efficient salary sacrifice scheme to obtain bicycles and electric vehicles.
• 4 days of paid Volunteering leave to support our local communities.
• Vibrant office location in Ancoats, Manchester.