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For Companies At a Glance
- Tasks: Lead a team of conveyancers, manage files, and handle client queries.
- Company: Dezrezlegal is a reputable firm known for its premium service and strong client relationships.
- Benefits: Enjoy remote work, private medical insurance, extra leave, and paid volunteer time.
- Why this job: Join a supportive culture focused on quality, client care, and genuine work-life balance.
- Qualifications: 3+ years in residential conveyancing with strong communication and leadership skills required.
- Other info: Participate in regular social events and enjoy a manageable caseload.
The predicted salary is between 36000 - 60000 £ per year.
Main Purpose of the Role
As a Conveyancing Lead, you will motivate, coach, monitor and lead a small team of conveyancing professionals carrying 60 - 70 live files, to achieve high standards in conversion, compliance, and client care. You will handle escalated legal and client care queries while managing a small caseload of up to 40 residential conveyancing files, covering all transaction types.
Key Tasks and Responsibilities
- Team Leadership: Lead your team with diligence, ensuring adherence to Dezrezlegal's policies, procedures, and professional standards to protect the interests of clients, mortgage lenders, and Dezrezlegal.
- Relationship Management: Cultivate and maintain strong relationships with team-assigned introducers through regular updates, review calls, and ad hoc support.
- File Management: Manage a diverse caseload of up to 40 active residential conveyancing files.
- Performance Analysis: Monitor and analyze your team's file performance, offering solutions to meet targets related to completions, client feedback, timeframes, and revenue.
- Escalation Handling: Serve as the first point of contact for legal and client care queries, introducer issues, and complaints that originate from within your team.
- Compliance Oversight: Act as the first point of escalation for Anti-Money Laundering (AML) and Source of Funds matters within your team's file load.
- Reporting: Provide regular performance reports to the senior management team, using data analysis to identify areas for improvement.
- Team Collaboration: Work with support departments to promote a culture of teamwork and client care prioritization within dezrezlegal.
- Strategic Contribution: Actively contribute to the dezrezlegal Executive Team, supporting the strategic development of the business to ensure ongoing growth and success.
Experience:
- Minimum of 3 years of post-qualification experience managing a mixed residential conveyancing caseload of 50 files or more.
- Extensive experience with various residential conveyancing types, including New Build, Shared Ownership, Unregistered, and Auction properties.
- Proven ability to manage relationships with introducer partners.
- Proficient in IT, including basic MS Office applications and case management systems.
- Comprehensive conveyancing knowledge from instruction to file closure, including: Leasehold, Shared Ownership, Negative Equity, New Builds.
Attributes:
- Communication: Strong, confident communication skills with the ability to build rapport quickly.
- Organisation: Excellent organizational skills and the ability to multitask effectively.
- Personality: Positive, enthusiastic, and motivated.
- Leadership: Ability to lead and inspire team members.
- Collaboration: Capability to work collaboratively with all stakeholders to achieve common goals.
- Customer Service: Commitment to delivering outstanding customer service.
- Goal-Oriented: Target-driven with a proactive approach to getting results.
Why Join Us?
- Fully remote or hybrid work structure - we have established processes around collaboration/culture to ensure inclusiveness & engagement.
- Socials - We have regular online social events & hold annual off-sites (in person).
- Manageable caseloads – quality over volume, ensuring the best client outcome.
- Work with purpose - help drive our existing customer excellence.
- Premium service model – clients choose this firm for expertise, not low fees.
- Strong reputation – Our Google/Trustpilot reviews are testament to this.
- Unrivalled support – fantastic support staff and a post-completion team.
- Genuine work-life balance – a culture that values people, not just profits.
Benefits:
- Work from home.
- Private medical insurance (After qualifying period).
- Cycle to work scheme.
- Additional leave.
- Paid volunteer time.
- Birthday and Christmas to New Years off - on us!
- Company events.
- Referral scheme.
What next?
Apply today and our Talent Acquisition Specialist will be in touch to have a discussion & clarify any questions you may have. We'll then arrange a further 2 stage discussion with the hiring team & hopefully welcome you to the Dezrez family soon after!
Conveyancing Team Lead employer: Dezrezlegal
Contact Detail:
Dezrezlegal Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Conveyancing Team Lead
✨Tip Number 1
Familiarise yourself with the latest trends and regulations in residential conveyancing. This will not only help you during interviews but also demonstrate your commitment to staying updated in a fast-paced industry.
✨Tip Number 2
Network with current or former employees of Dezrezlegal on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which can be beneficial during your discussions.
✨Tip Number 3
Prepare specific examples from your past experience that showcase your leadership skills and ability to manage a caseload effectively. Highlighting these will resonate well with the hiring team as they look for someone who can inspire and lead.
✨Tip Number 4
Demonstrate your customer service commitment by preparing to discuss how you've handled challenging client situations in the past. This will show that you understand the importance of client care in the conveyancing process.
We think you need these skills to ace Conveyancing Team Lead
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing residential conveyancing files, particularly focusing on your leadership skills and ability to handle a mixed caseload. Use specific examples that demonstrate your success in similar roles.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your background aligns with the responsibilities of the Conveyancing Team Lead, particularly your experience in team leadership and client care.
Highlight Relevant Experience: When detailing your work history, emphasise your post-qualification experience in conveyancing, especially any roles where you managed a team or handled escalated queries. Mention specific types of transactions you've worked on, such as New Build or Shared Ownership.
Showcase Your Communication Skills: Since strong communication is key for this role, provide examples in your application that demonstrate your ability to build rapport with clients and team members. Consider including a brief anecdote that illustrates your effective communication style.
How to prepare for a job interview at Dezrezlegal
✨Showcase Your Leadership Skills
As a Conveyancing Team Lead, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully motivated and managed a team in the past, focusing on your approach to coaching and performance monitoring.
✨Highlight Your Compliance Knowledge
Given the importance of compliance in this role, be ready to discuss your experience with Anti-Money Laundering (AML) and other regulatory matters. Share specific instances where you ensured compliance within your team or handled escalated queries effectively.
✨Emphasise Relationship Management
Strong relationship management is key for this position. Prepare to talk about how you've built and maintained relationships with introducers and clients, including any strategies you've used to keep them informed and engaged.
✨Demonstrate Your Organisational Skills
With a caseload of up to 40 files, showcasing your organisational skills is essential. Discuss your methods for managing multiple files efficiently, ensuring high standards in client care and timely completions.
