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- Tasks: Lead shifts at our vibrant taproom, ensuring top-notch customer service and team efficiency.
- Company: Join DEYA Brewing Company, a passionate brewery known for its fresh, hoppy beers in Cheltenham.
- Benefits: Enjoy 30 days paid holiday, a pension scheme, mental health support, and a monthly £125 tab!
- Why this job: Be part of a fun, social environment while growing your skills in the hospitality industry.
- Qualifications: A passion for customer service and a keen eye for detail are essential; experience is a plus.
- Other info: Flexible part-time hours with opportunities for overtime; we value diverse backgrounds!
The predicted salary is between 21632 - 30284 £ per year.
DEYA Brewing Company is a small brewery based in Cheltenham, UK specialising in fresh, hoppy beer and employs over 50 people. We are committed to brewing excellent beer and being an excellent company to work for. DEYA Culture is founded on three principles: Hard Work, Teamwork and Continual Improvement. In return, DEYA will offer proper and competitive salaries while being respectful and compassionate to all employees. As an employer, DEYA is committed to having a diverse and inclusive workforce and has taken steps internally to ensure this. We encourage people from all backgrounds to apply for this role.
The Shift Leader plays a crucial role in ensuring the smooth and efficient operation of the bars during their shifts. This includes providing excellent customer service, ensuring standards are met and procedures are followed correctly by the team on shift.
Essential selection criteria
- Passion for personal customer service and a professional attitude
- Good eye for detail
- Eagerness to learn
- A high standard of cleanliness
- Highly organised, punctual and capable of time management
- Thrive being in a highly social environment
- A desire to grow and gain new experiences and skills
Desirable selection criteria
- At least 2 years experience working in the hospitality industry
- Relevant industry qualifications such as WSET / Cicerone
- Specific experience in high quality craft beer service
- Experience in the service of cocktails, wines and spirits
Benefits of working at DEYA Brewing Company
- 30 days’ paid holiday
- Pension scheme
- Health Cash Plan
- Access to mental health support
- A variety of professional development opportunities
- A £125 tab per month in our Taproom
- 10% discount in the Taproom and The Swamp thereafter
How to apply
Please send CV and cover letter to jobs@deyabrewing.com. Your application will be judged solely on the basis of how you demonstrate that you meet the selection criteria stated in the job description. As part of your application you will be asked to provide details of two referees and indicate whether we can contact them now. You will be asked to upload a CV and a cover letter. The cover letter must explain how you meet each of the selection criteria for the post using examples of your skills and experience.
Important information for candidates
Please note that any personal data submitted to the Company as part of the job application process will be processed in accordance with the GDPR and related UK data protection legislation.
Equality of opportunity
Entry into employment with the Company and progression within employment will be determined only by personal merit and the application of criteria which are related to the duties of each particular post and the relevant salary structure.
DEYA Taproom Shift Leader employer: DEYA Brewing Company
Contact Detail:
DEYA Brewing Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land DEYA Taproom Shift Leader
✨Tip Number 1
Familiarise yourself with DEYA Brewing Company's values and culture. Understanding their commitment to hard work, teamwork, and continual improvement will help you align your responses during the interview and demonstrate that you're a good fit for their team.
✨Tip Number 2
Showcase your customer service skills in real-life scenarios. Prepare examples of how you've provided excellent service in previous roles, especially in high-pressure environments, as this is crucial for the Shift Leader position.
✨Tip Number 3
Highlight any relevant experience in the hospitality industry, particularly with craft beer or cocktails. If you have specific qualifications like WSET or Cicerone, make sure to mention these during your discussions to stand out from other candidates.
✨Tip Number 4
Prepare questions about the role and the company culture to ask during your interview. This shows your genuine interest in the position and helps you assess if DEYA Brewing Company is the right place for you.
We think you need these skills to ace DEYA Taproom Shift Leader
Some tips for your application 🫡
Tailor Your Cover Letter: Make sure your cover letter specifically addresses the selection criteria outlined in the job description. Use concrete examples from your past experiences to demonstrate how you meet each criterion, especially your passion for customer service and attention to detail.
Highlight Relevant Experience: If you have experience in the hospitality industry or relevant qualifications like WSET or Cicerone, be sure to highlight these in your CV and cover letter. Mention any specific roles where you provided high-quality craft beer service or worked with cocktails, wines, and spirits.
Format Your Documents Correctly: When submitting your application, ensure that your CV and cover letter are in PDF format. Name the files clearly with your name and the document type (e.g., 'JohnDoe_CV.pdf'). This makes it easier for the hiring team to review your application.
Check Application Deadlines: Be mindful of the application deadline, which is midday UK time on the closing date stated in the advertisement. Submit your application well in advance to avoid any last-minute issues.
How to prepare for a job interview at DEYA Brewing Company
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service during the interview. Share specific examples from your past experiences where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Attention to Detail
Since the role requires a good eye for detail, prepare to discuss how you've maintained high standards in previous jobs. You could mention instances where your attention to detail positively impacted the customer experience or operational efficiency.
✨Highlight Your Organisational Skills
Being highly organised is crucial for this position. Be ready to talk about how you manage your time effectively, especially in busy environments. Consider sharing strategies you use to prioritise tasks and keep everything running smoothly.
✨Emphasise Your Eagerness to Learn
DEYA values individuals who are eager to grow and gain new skills. During the interview, convey your willingness to learn and adapt. You might want to mention any relevant training or certifications you’re pursuing or plan to pursue.
