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- Tasks: Lead shifts at our vibrant taproom, ensuring top-notch customer service and team efficiency.
- Company: Join DEYA Brewing Company, a passionate brewery known for its fresh, hoppy beers and inclusive culture.
- Benefits: Enjoy 30 days of paid holiday, a pension scheme, mental health support, and discounts in our taproom.
- Why this job: Be part of a fun, social environment while developing your skills in the hospitality industry.
- Qualifications: A passion for customer service and a desire to learn; experience in hospitality is a plus.
- Other info: Flexible part-time hours with opportunities for overtime; apply by midday on the closing date.
The predicted salary is between 21632 - 21632 £ per year.
Summary
- Department: Taproom
- Location: On site: DEYA Brewing Company, Unit 27 Lansdown Industrial Estate, Gloucester Road, Cheltenham, Gloucestershire, GL51 8PL
- Salary: £21,632 per annum, overtime paid at £13 per hour
- Hours: Part Time (32h)
- Contract type: Permanent
- Reporting to: DEYA Bars General Manager
- Minimum of 32h per week, overtime available but not guaranteed
The role
The Shift Leader plays a crucial role in ensuring the smooth and efficient operation of the bars during their shifts. This includes providing excellent customer service, ensuring standards are met and procedures are followed correctly by the team on shift.
Selection criteria
We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist. If you have more, less or different experiences, but really relevant skills, we’d love to hear from you.
Essential selection criteria
- Passion for personal customer service and a professional attitude
- Good eye for detail
- Eagerness to learn
- A high standard of cleanliness
- Highly organised, punctual and capable of time management
- Thrive being in a highly social environment
- A desire to grow and gain new experiences and skills
Desirable selection criteria
- At least 2 years experience working in the hospitality industry
- Relevant industry qualifications such as WSET / Cicerone
- Specific experience in high quality craft beer service
- Experience in the service of cocktails, wines and spirits
Pre-employment screening
If you are offered the post, the offer will be subject to standard pre-employment checks. You will be asked to provide proof of your right-to-work in the UK; proof of your identity; and we will contact the referees you have nominated. You will also be asked to complete a health declaration so that you can tell us about any health conditions or disabilities for which you may need us to make appropriate adjustments.
Hazard-specific / Safety-critical duties
This job includes hazards or safety-critical activities. If you are offered the post, you will be asked to complete a health questionnaire which will be assessed by our Occupational Health Service Provider Rosebank, and the offer of employment will be subject to a successful outcome of this assessment. The hazards or safety-critical duties involved are as follows:
- Working at heights
- Working in hot or cold environments
- Regular manual handling
- Work with any hazardous substances
About DEYA Brewing Company
DEYA Brewing Company is a small brewery based in Cheltenham, UK specialising in fresh, hoppy beer and employs over 50 people. We are committed to brewing excellent beer and being an excellent company to work for. DEYA Culture is founded on three principles: Hard Work, Teamwork and Continual Improvement. In return, DEYA will offer proper and competitive salaries while being respectful and compassionate to all employees. As an employer, DEYA is committed to having a diverse and inclusive workforce and has taken steps internally to ensure this. We encourage people from all backgrounds to apply for this role.
Benefits of working at DEYA Brewing Company
DEYA employees enjoy 30 days’ paid holiday, a pension scheme, Health Cash Plan, access to mental health support and a variety of professional development opportunities. Our range of other employee benefits and discounts also includes a £125 tab per month in our Taproom and a 10% discount in the Taproom and The Swamp thereafter.
How to apply
Please send CV and cover letter to jobs@deyabrewing.com. Your application will be judged solely on the basis of how you demonstrate that you meet the selection criteria stated in the job description. As part of your application you will be asked to provide details of two referees and indicate whether we can contact them now. You will be asked to upload a CV and a cover letter. The cover letter must explain how you meet each of the selection criteria for the post using examples of your skills and experience. This may include experience gained in employment, education, or during career breaks (such as time out to care for dependants). Please send all documents as PDF files with your name and the document type in the filename. All applications must be received by midday UK time on the closing date stated in the online advertisement.
If you need help
Non-technical questions about this job should be addressed to jobs@deyabrewing.com.
Important information for candidates
Data Privacy
Please note that any personal data submitted to the Company as part of the job application process will be processed in accordance with the GDPR and related UK data protection legislation. For further information, please contact jobs@deyabrewing.com for a copy DEYA Brewing Company’s Privacy Notice for Job Applicants.
Equality of opportunity
Entry into employment with the Company and progression within employment will be determined only by personal merit and the application of criteria which are related to the duties of each particular post and the relevant salary structure. In all cases, ability to perform the job will be the primary consideration. No applicant or member of staff shall be discriminated against because of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
DEYA Taproom Shift Leader employer: DEYA Brewing Company
Contact Detail:
DEYA Brewing Company Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land DEYA Taproom Shift Leader
✨Tip Number 1
Familiarise yourself with DEYA Brewing Company's culture and values. Understanding their commitment to hard work, teamwork, and continual improvement will help you align your responses during the interview and demonstrate that you're a good fit for their team.
✨Tip Number 2
Showcase your passion for customer service by preparing specific examples from your past experiences. Think about times when you went above and beyond for a customer, as this will resonate well with DEYA's focus on personal customer service.
✨Tip Number 3
If you have experience in craft beer service or relevant qualifications like WSET or Cicerone, be ready to discuss these in detail. Highlighting your knowledge and enthusiasm for craft beer can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss how you manage time and maintain cleanliness in a busy environment. DEYA values organisation and high standards, so sharing strategies you've used in previous roles will demonstrate your capability as a Shift Leader.
We think you need these skills to ace DEYA Taproom Shift Leader
Some tips for your application 🫡
Tailor Your Cover Letter: Make sure your cover letter specifically addresses the selection criteria outlined in the job description. Use concrete examples from your past experiences to demonstrate how you meet each criterion, especially your passion for customer service and attention to detail.
Highlight Relevant Experience: If you have experience in the hospitality industry or relevant qualifications like WSET or Cicerone, be sure to highlight these in your CV and cover letter. Mention any specific roles where you provided high-quality craft beer service or worked in a fast-paced environment.
Format Your Documents Correctly: Ensure that your CV and cover letter are formatted as PDF files, with your name and the document type clearly indicated in the filename. This shows professionalism and attention to detail, which are key traits for the role.
Prepare for References: As part of your application, you'll need to provide details of two referees. Choose individuals who can vouch for your skills and work ethic, and make sure to ask for their permission to contact them beforehand. This will streamline the process once your application is reviewed.
How to prepare for a job interview at DEYA Brewing Company
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service during the interview. Share specific examples from your past experiences where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Attention to Detail
Since a good eye for detail is essential for this role, prepare to discuss how you've maintained high standards in previous jobs. You could mention instances where your attention to detail positively impacted the customer experience or operational efficiency.
✨Highlight Your Organisational Skills
Being highly organised is crucial for a Shift Leader. Be ready to talk about how you manage your time effectively, especially in busy environments. You might want to share strategies you use to prioritise tasks and keep everything running smoothly.
✨Prepare for Questions on Teamwork
As teamwork is a core principle at DEYA, think of examples that showcase your ability to work well with others. Discuss how you've contributed to a positive team environment and how you handle conflicts or challenges within a team setting.
