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- Tasks: Ensure installation, training, and technical support for Dextra equipment across various sites.
- Company: Join a leading company in innovative engineering solutions.
- Benefits: Competitive salary, travel opportunities, and hands-on experience in the field.
- Why this job: Make a real difference by supporting clients and optimising their operations.
- Qualifications: Bachelor's degree in engineering or relevant NVQ, customer service experience is a plus.
- Other info: Dynamic role with travel and growth opportunities in a supportive environment.
The predicted salary is between 36000 - 60000 £ per year.
According to Dextra Group policies and values, AFS technician main duties are as below:
- Ensure Commissioning / decommissioning for all DEXTRA equipment.
- Ensure the Installation & commissioning of the equipment for all the countries / project's site.
- Coordinate with Customers the audit information needed.
- Ensure the availability of Documentation for all DEXTRA equipment:
- Make available ground floor all the up-to-date documentation (Machine handbooks, BEPQM & TOOLS & consumables references).
- Make accessible for all DEXTRA equipment on site for all troubleshooting notices for the most repetitive breakdowns, for all DEXTRA machines.
- Train & monitor (by regular audit) that all new operators / setters / QC inspectors / maintenance technicians / supervisors are covering their scope of works accordingly with the actions listed in the "Supervision Manual requirement" & ensure the Issue of training reports (and optional Training certificates).
- Train the Client's setters & operator on the preparation of test samples.
- Train the Client's steel fixers on the splice assembly at site.
- Train the Client's managers and supervisors on E-ticketing implementation.
- Ensure a good response time to E-tickets.
- Ensure the needed technical assistance L3 for maintenance from remote, or on site if needed.
- Conduct preventive maintenance Level 3 of all DEXTRA equipment.
- Monitor the standardization of DEXTRA equipment on site & supervise the machine upgrade deployment planning.
- For each troubleshooting ensured by DEXTRA, a technical service report will be provided to the Client (symptoms/root cause analysis/action to repair/parts changed/pending issues).
- At each site's visit opportunity: Review that operation and quality procedures in place are followed by the Client.
- Supervise randomly the operations of bars cutting, cold forging, threading, and thread integrity testing.
- Monitor the production output and provide recommendations on how to optimize the effectiveness of the workshop.
- Verify that no coupler other than Dextra's are used on DEXTRA equipment.
Requirements:
- Bachelor's degree in engineering or related field or NVQ LEVEL3/4 MECHANICAL/HYDRAULIC/ELECTRICAL MAINTENANCE.
- Experience in customer service role would be beneficial.
- Experience in quality control / inspection would be beneficial.
- Experience on abroad project would be beneficial.
- Very good command of spoken and written English.
- ITS skills: Proficiency in Microsoft Office.
- Willingness / ability to travel regularly (30% to 50% of the time) in his/her geographical area, for periods of 2 to 5 consecutive days.
- Ability to work on project supervision field.
- Electrical / Mechanical / Automation / Hydraulic skills.
After Sales Service Technician in Newport employer: Dextra Group
Contact Detail:
Dextra Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land After Sales Service Technician in Newport
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential employers on LinkedIn. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching common questions related to After Sales Service Technician roles. Practice your answers and think of examples that showcase your skills in customer service and technical support.
✨Tip Number 3
Show off your skills! Bring along any relevant certifications or training reports to interviews. This will demonstrate your commitment to professional development and give you an edge over other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace After Sales Service Technician in Newport
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the After Sales Service Technician role. Highlight any relevant engineering qualifications and customer service experience to show us you're the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background aligns with our values at Dextra Group. Keep it engaging and personal!
Showcase Your Technical Skills: Since this role involves technical support and maintenance, be sure to mention your proficiency in electrical, mechanical, or hydraulic skills. We want to see how you can contribute to our team right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Dextra Group
✨Know Your Stuff
Make sure you brush up on Dextra's equipment and services. Familiarise yourself with the technical aspects of commissioning and decommissioning, as well as the troubleshooting processes. Being able to discuss specific equipment and your experience with it will show that you're serious about the role.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, be prepared to share examples of how you've successfully handled customer queries or issues in the past. Highlight any experience you have in training others, as this will be key in your new position.
✨Prepare for Technical Questions
Expect questions that dive deep into your technical knowledge, especially around mechanical, hydraulic, and electrical maintenance. Brush up on relevant theories and practices, and be ready to explain how you've applied them in real-world situations.
✨Demonstrate Your Travel Readiness
Since the job requires regular travel, be ready to discuss your flexibility and willingness to be on-site for extended periods. Share any previous experiences where you've had to adapt quickly to new environments or work schedules, as this will show your readiness for the role.