Product Operations Manager

We are seeking a highly motivated Product Operations Manager to play a key role in our Product Team. Your job will be to help us create exciting new products by developing a deep understanding of our users needs, and then ensuring new products and features are successfully delivered and adopted by them. Hours: Monday-Friday 8.30am-5.30pm Location: London, Hybrid – travel to our offices would be expected 2-3 days per week Salary: £40,000-£50,000 Responsibilities – Data & Analytics: Monitor key product metrics, analyse user behavior, and generate insights to inform product decisions. – Process Optimisation: Develop and improve operational processes to enhance efficiency and improve user and customer experience. – User Support: Act as third line support to the support teams, troubleshoot product issues, and work with the Tech Team to drive resolutions. – Documentation & Training: Work with support teams to create and maintain detailed product documentation, create training materials, and supp…