At a Glance
- Tasks: Provide hands-on IT support and troubleshoot tech issues for a growing team.
- Company: Established Manchester-based business with a supportive culture.
- Benefits: Competitive salary, bonus scheme, flexible hours, and career progression.
- Other info: Opportunity to work on-site and occasionally from home in a vibrant city centre location.
- Why this job: Be the go-to tech hero in a dynamic environment and make a real difference.
- Qualifications: Experience in IT support, strong Microsoft 365 knowledge, and excellent communication skills.
The predicted salary is between 30000 - 35000 £ per year.
Are you the person everyone turns to when their laptop won't cooperate? Do you enjoy being the go-to IT person in an office rather than sitting behind a screen all day? Would you rather work for a growing business where people genuinely appreciate the support you provide? I'm working with a well-established Manchester-based business looking to add an IT Support Technician to their growing internal IT team. This isn't an MSP role where you're jumping between dozens of clients every day. Instead, you'll be supporting an expanding workforce across two offices, helping colleagues resolve technical issues, maintaining hardware, supporting key systems and playing a visible role within the business.
The company has been operating successfully for over 40 years and has experienced significant growth over the last 18 months, adding more than 100 employees during that period. They now employ around 175 people across Manchester and Liverpool, with further growth planned throughout the coming year. Working alongside an experienced Infrastructure Manager and wider IT team, you'll provide a mixture of desktop support, Microsoft 365 administration, Windows Server support and basic networking troubleshooting. The role is heavily focused on hands-on support, so you'll spend most of your time on-site helping users directly rather than working remotely.
What you'll be doing:
- Providing 1st and 2nd line IT support across the business
- Supporting Windows environments and Microsoft 365
- Troubleshooting desktop, laptop, printer and hardware issues
- Assisting with Windows Server administration and support
- Supporting basic networking issues
- Taking part in upgrades, deployments and IT improvement projects
- Acting as a trusted point of contact for non-technical users
- Travelling to the Liverpool office approximately once per week
What they're looking for:
- Previous IT support experience
- Strong Microsoft 365 knowledge
- Windows Server support experience
- Basic networking knowledge
- Excellent customer service and communication skills
- Someone approachable, reliable and keen to help others
What's in it for you?
- Salary of £30,000 - £35,000
- Lucrative bonus scheme
- Flexible start and finish times
- Training and development support
- Long-term career progression opportunities
- A growing business with excellent staff retention
- Occasional work from home flexibility
- Manchester city centre location
If you're looking for a role where you can become a valued member of a growing organisation rather than just another number on a support desk, you know where we are... sam@dextertalent.com
IT Support Technician in Manchester employer: Dexter Talent
Join a well-established Manchester-based business that values its employees and fosters a supportive work culture. As an IT Support Technician, you'll enjoy flexible working hours, a lucrative bonus scheme, and ample opportunities for training and career progression within a growing team. With a focus on hands-on support and direct interaction with colleagues, this role offers a meaningful way to make a difference in the workplace while being part of a company that has successfully expanded over the last 40 years.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Technician in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! If you’ve got a knack for troubleshooting, consider creating a short video or blog post demonstrating how you solved a tricky tech issue. Share it on LinkedIn to catch the eye of potential employers.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you’d handle specific technical problems and customer service situations. This will help you feel confident and ready to impress during your interview.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for passionate IT Support Technicians. Your next opportunity could be just a click away, so make sure to check out the latest roles we have available.
We think you need these skills to ace IT Support Technician in Manchester
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your character into your cover letter and CV. Remember, we’re looking for someone approachable and keen to help others.
Tailor Your Application:Make sure to tailor your application to the role of IT Support Technician. Highlight your previous IT support experience and any specific skills related to Microsoft 365, Windows Server, and networking. This will show us that you understand what we're looking for!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read through your experience and skills. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all the necessary documents in one go. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Dexter Talent
✨Know Your Tech Inside Out
Make sure you're well-versed in the technologies mentioned in the job description, especially Microsoft 365 and Windows Server. Brush up on common troubleshooting techniques for desktops, laptops, and printers, as you'll likely be asked to demonstrate your problem-solving skills during the interview.
✨Show Off Your People Skills
Since this role involves a lot of direct interaction with non-technical users, it's crucial to showcase your excellent customer service and communication skills. Prepare examples of how you've helped colleagues in the past and how you made complex tech issues easy to understand.
✨Be Ready for Scenario Questions
Expect scenario-based questions that test your ability to handle real-life IT support situations. Think about times when you've resolved technical issues under pressure and be ready to explain your thought process and the steps you took to solve the problem.
✨Demonstrate Your Team Spirit
This company values collaboration, so highlight your experience working in teams. Share instances where you've contributed to IT projects or improvements, and express your enthusiasm for being part of a growing team that supports each other.
