A fantastic client of ours is looking for an Application Support Analyst to join their operations team. This is a dual-focus role half functional app support, half data investigation and fixing so you'll need to be as comfortable digging into data as you are managing a ticket queue.
What you'll be doing:
- Providing second line functional support across a complex software platform
- Performing complex data fixes both individually and in bulk using SQL and internal tooling
- Investigating and resolving a wide range of system and data issues including exceptions, adjustments and discrepancies
- Determining root cause by distinguishing between data issues, process errors, configuration problems and system defects
- Escalating complex defects to engineering with clear impact assessments and reproduction steps
- Identifying recurring data and system issues and contributing to problem management activities
- Supporting first line teams with repeatable fixes and knowledge transfer
- Clearly communicating system outcomes and behaviour to non-technical stakeholders
You'll need:
- Experience in application support or functional support
- Strong SQL skills you'll be using this daily for investigation and data fixes
- Experience working with complex software platforms and operational data
- Strong analytical mindset with excellent attention to detail
- Experience with ticketing or incident management tools
- Confident communicating with both technical and non-technical stakeholders
- PowerShell or scripting experience
- AWS exposure
- MySQL knowledge
- Familiarity with Grafana or similar monitoring platforms
- Experience with container orchestration tooling
- Background in a data-heavy or operationally complex environment
What's on offer:
£35,000 - £45,000 depending on experience, hybrid working with flexibility after onboarding and a role where your data and support skills will both be put to genuine use.
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