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- Tasks: Lead the creation of a top-notch Partner Program to boost customer loyalty and revenue.
- Company: Dext is a leading FinTech firm revolutionising accounting and bookkeeping automation globally.
- Benefits: Enjoy flexible working, 25 days off, private medical insurance, and access to LinkedIn Learning.
- Why this job: Join a fast-growing company with a collaborative culture and make a real impact.
- Qualifications: 10+ years in B2B SaaS, proven partner program experience, and strong stakeholder management skills.
- Other info: Dext values diversity and encourages applications from all backgrounds.
The predicted salary is between 54000 - 84000 £ per year.
Who we are, what we do & why we do it: We are Dext - the world's leading accounting and bookkeeping automation software provider. Our products empower businesses with real-time visibility and control over spend, payments, and expenses, helping accountants and bookkeepers work more efficiently with complex financial data workflows. Dext is a FinTech company founded in London and operating across Europe, North America and APAC. With a presence in 6 countries and over 400 employees worldwide, we are experiencing annual growth of over 50% in France, generating €15M in revenue. Our goal? To double these numbers within the next two years!
What you’ll be doing: As our Partner Program Director, you’ll take ownership of creating a best-in-class Partner Program / Customer Loyalty Program that enhances our value proposition and drives significant revenue impact. Working closely with key stakeholders across Sales, Marketing, and Product, you will:
- Design & implement a structured Partner/ Customer Program that attracts, engages, and retains partners while driving ARR growth for Dext.
- Develop the commercial framework, including tiering, incentives, and benefits for both Dext and our partners/customers.
- Assess & evolve our existing community program, ensuring its integration and ongoing success within the broader Partner Program.
- Collaborate with regional GMs to understand market-specific needs and tailor the program accordingly.
- Secure buy-in from leadership, presenting structured plans to the Senior Management Team (SMT) and ensuring seamless execution.
- Align with Product Marketing to embed the program within the Dext value proposition and go-to-market strategy.
- Partner with Sales & Marketing to drive adoption and promote the program internally and externally.
- Measure & report on program success, defining key metrics and continuously optimising for growth.
What success looks like:
- Successful delivery and adoption of the Dext Partner Program
- Growth in partner sign-ups and new partner acquisition
- Increased client growth and retention through partnerships
- Strong, measurable ARR impact
- High partner engagement and satisfaction
What we’re looking for:
- 10+ years’ experience in B2B SaaS, within the accounting tech space
- Proven track record of building and launching partner programs / customer loyalty programs from scratch
- Strong stakeholder management and cross-functional collaboration skills
- Experience in presenting structured plans to senior leadership teams
- Understanding of global business dynamics and ability to scale programs internationally
- A commercially driven mindset with a focus on revenue impact
Why join Dext? We’re a fast-growing, ambitious company with a collaborative culture and a mission to help businesses do more, faster. You’ll have the opportunity to shape a high-impact program and work with talented teams across the globe. We’d love to hear from you if you’re ready to make a difference.
What we offer - the perks:
- Competitive salary
- Flexible working
- 25 days off plus bank holidays volunteering days, summer hours and a day off the week of your birthday
- Employer-paid private medical insurance and health cash plan (Medicash - reloadable shopping cards, cinema ticket discounts, online discounts and more!)
- Cycle to work scheme
- Access to LinkedIn Learning
- Payroll giving
- Income protection
- Mental health support
Diversity & Inclusion at Dext: At Dext, we believe that diverse perspectives drive innovation and success. We are committed to building an inclusive workplace where everyone - regardless of background, identity, or experience - feels valued and empowered to thrive. We welcome applications from all qualified candidates and actively encourage those from underrepresented groups to apply. If you need any accommodations during the hiring process, please let us know.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Project Management and Information Technology
Industries: Technology, Information and Internet
Partner Program Director (Customer Loyalty) employer: Dext
Contact Detail:
Dext Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Partner Program Director (Customer Loyalty)
✨Tip Number 1
Familiarise yourself with Dext's existing partner and customer loyalty programmes. Understanding their current structure and goals will help you articulate how your experience can enhance these initiatives during discussions.
✨Tip Number 2
Network with professionals in the B2B SaaS and accounting tech space. Engaging with industry peers can provide insights into best practices and trends that you can leverage when discussing your vision for the Partner Program.
✨Tip Number 3
Prepare to showcase your stakeholder management skills by gathering examples of successful cross-functional collaborations from your past roles. Highlighting these experiences will demonstrate your ability to work effectively with various teams at Dext.
✨Tip Number 4
Research Dext's market presence and growth strategy, especially in regions where they are expanding. Tailoring your approach to show how you can address specific market needs will make your application stand out.
We think you need these skills to ace Partner Program Director (Customer Loyalty)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and expectations of the Partner Program Director position. Tailor your application to highlight relevant experience in B2B SaaS and partner program development.
Highlight Relevant Experience: In your CV and cover letter, emphasise your 10+ years of experience in the accounting tech space. Provide specific examples of successful partner or customer loyalty programs you've built and launched, showcasing your impact on revenue growth.
Showcase Stakeholder Management Skills: Demonstrate your strong stakeholder management and cross-functional collaboration skills in your application. Mention instances where you've successfully worked with sales, marketing, and product teams to achieve common goals.
Align with Company Values: Dext values diversity and inclusion, so make sure to reflect these values in your application. Share any experiences that demonstrate your commitment to fostering an inclusive workplace and how you can contribute to Dext's mission.
How to prepare for a job interview at Dext
✨Understand Dext's Vision
Before the interview, make sure you have a solid grasp of Dext's mission and values. Familiarise yourself with their products and how they empower businesses in the accounting and bookkeeping space. This will help you align your answers with their goals.
✨Showcase Your Experience
Prepare to discuss your 10+ years of experience in B2B SaaS, particularly in the accounting tech sector. Highlight specific examples of partner programs or customer loyalty initiatives you've successfully launched, focusing on measurable outcomes.
✨Demonstrate Stakeholder Management Skills
Be ready to provide examples of how you've effectively managed stakeholders and collaborated across different teams. Dext values strong cross-functional collaboration, so illustrate your ability to work with Sales, Marketing, and Product teams.
✨Prepare for Strategic Discussions
Anticipate questions about how you would design and implement a Partner Program at Dext. Think about the commercial framework, tiering, incentives, and benefits you would propose, and be prepared to discuss how these would drive revenue impact.
